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Best customer service on the Planet?


MoJoKe
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I feel compelled to put it out there for D'Addario and Planet Waves products!!

I have several custom cables... Great quality and a lifetime guarantee... and they mean it!

Just before midnight on Thursday I contacted them through their US website as my favourite three year old Custom Series 20' cable had gone crackly at the angled plug end. They replied at 2 minutes past midnight (!!), asking me for the batch number and whether it had compression springs or a switched jack.. A brand new cable arrived this morning...

Absolutely STUNNING customer service!!!

Couldn't recommend them more highly! Thanks Guys!

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