Anyone had dealings with...

[Thor]

Hi All, I was wondering if anyone out there in Basschat land has had direct dealings with Wounded Paw Effects?

I ordered a Blender V3 pedal from them on Sunday (1st April and paid with Paypal), I would have expected an e-mail confirming the order/what status it's at and anticipated dispatch date - as yet I've received no communication from them at all? Having paid my $245.00 do you think I'm over-reacting by thinking the worst - I've logged into my account and it just states "processing"? In fairness to them it does state on the website the item may take 1-2 weeks for delivery - I guess I'm just a bit concerned I've heard nothing from them.

So hence the question, has anyone out there had dealings with them? How long did it take for the goods to arrive? Did they communicate well? Etc Etc...

I guess if things turn pearshaped and could contact Paypal and take it up with them?

Cheers in anticipation for your feedback/comments.

Pete

[pantherairsoft]

Have you emailed them?

I'd suggest just dropping them an email to say that as you have not received any order confirmation you would like them to confirm the order was relieved OK etc...

[Thor]

Hey Shep, Yeah I e-mailed them on Tuesday (via a "contact us" link from their website) asking for confirmation of the order - I haven't received a response to that either

Just a bit concerning after shelling out the dough and no communication on their part - having searched google I can't find any other contact details for them and they don't appear on Toronto's list of businesses either (ok, i'm not surprised by that as I think they're fairly low key).

I'm hoping they may be away for the Easter holidays - even so I'd have expected an automated response to the order? I checked today and funds have been taken from my bank account.

Edited spelling!

Edited April 5, 2012 by Thor

[pantherairsoft]

They are a small company - but known enough that I'd expect 'some' level of service.

I'd give them the benefit of the doubt - they could be a 1 man company, he may be away for a couple of days and his automated emails may of gone funny - stranger things have happened. I'd wait until after Easter and message again. Have a look on Talkbass too incase anyone knows the builder or is affiliated with them.