Guest Posted October 18, 2012 Share Posted October 18, 2012 (edited) I really respect people who are active participants of this forum, but I got really iritated with one fact. I have sent a bass in an insured parcel to a guy with no posts at all, no feedbacks - that fine, ok. Bass was in 100% good shape, truss rod was OK as well. I have made a video before sending it, together with date and screenshot of our conversation, I felt it could be useful at some time. I was not wrong. A guy tells me that the bass sounds as if it had no setup - for me it is 100% logical that setup is a matter of individual preference, and after the shipping when the weather is like today, u must setup the bass. Unfortunately the guy tries to tell me that a luthier cannot handle it and that the truss rod is not functioning, that the action is not low and there's a lot of fretbuzz. I feel that the guy wants to get some extra money from me. What can I do? The parcel was insured... And ofcourse, the nut is working, when I send the bass. And I talk now with thuis guy, I send a video. Before I send the neck photo, and its perfectly straight, with low action. Photo, http://i48.tinypic.com/25z0i.jpg - I got all our conversation. Edited October 18, 2012 by Guest Quote Link to comment Share on other sites More sharing options...
xgsjx Posted October 18, 2012 Share Posted October 18, 2012 Well as you have proof, I'd be checking with the courier company & also asking the buyer if the packaging was damaged. As you have video proof, I would ask for evidence of what condition the bass is in & also of the problems. I wouldn't blame him or the courier until you have proof of whom is telling the truth. Quote Link to comment Share on other sites More sharing options...
mart Posted October 18, 2012 Share Posted October 18, 2012 If he's paid, and you know the bass is fine, then I wouldn't worry about it - he can't take any effective action against you given the evidence you have. Quote Link to comment Share on other sites More sharing options...
flyfisher Posted October 18, 2012 Share Posted October 18, 2012 [quote name='Fabrocker' timestamp='1350583180' post='1840922'] I feel that the guy wants to get some extra money from me. What can I do? [/quote] Admittedly I don't know the full story of the pre-sale conversations, but my instinct would be to tell the buyer that if they're not happy with the bass to send it back to you (by insured carrier etc) and you'll refund their money when you receive it. Quote Link to comment Share on other sites More sharing options...
Truckstop Posted October 18, 2012 Share Posted October 18, 2012 Er, do nothing. Sold as seen I think. What can you be expected to do? Where does it end? You pay through the nose for a new neck or a set-up? He saw the videos and the photos and made an informed decision to buy it. I reckon, his missus saw it, shouted at him and told him to return it and get his money back. Truckstop Quote Link to comment Share on other sites More sharing options...
Big_Stu Posted October 18, 2012 Share Posted October 18, 2012 From what you say about his history of 0 posts or feedback & finding faults where you know there weren't any - it may have a whiff of possible scam about it. And a luthier can't handle a set-up either? Depending on how you were paid for it watch out for a delayed clawback if it was by Paypal, credit card or a cheque. Quote Link to comment Share on other sites More sharing options...
rogerstodge Posted October 18, 2012 Share Posted October 18, 2012 [quote name='Truckstop' timestamp='1350584495' post='1840943'] Er, do nothing. Sold as seen I think. What can you be expected to do? Where does it end? You pay through the nose for a new neck or a set-up? He saw the videos and the photos and made an informed decision to buy it. I reckon, his missus saw it, shouted at him and told him to return it and get his money back. Truckstop [/quote]Is he married to my missus then? Quote Link to comment Share on other sites More sharing options...
rogerstodge Posted October 18, 2012 Share Posted October 18, 2012 Ask for the luthiers phone number Quote Link to comment Share on other sites More sharing options...
thisnameistaken Posted October 18, 2012 Share Posted October 18, 2012 [quote name='rogerstodge' timestamp='1350585555' post='1840969'] Ask for the luthiers phone number [/quote] That sounds like a good suggestion to me. Quote Link to comment Share on other sites More sharing options...
TheGreek Posted October 18, 2012 Share Posted October 18, 2012 I would just get him to send the bass back and return his money once you've received it in good order..at the end of the day I think you'd want to make the problem smaller not bigger.. Quote Link to comment Share on other sites More sharing options...
xgsjx Posted October 18, 2012 Share Posted October 18, 2012 If the bass is wrecked, I wouldn't want it back unless I took the repair costs out of the refund. Quote Link to comment Share on other sites More sharing options...
AntLockyer Posted October 18, 2012 Share Posted October 18, 2012 Tell him to do one. Quote Link to comment Share on other sites More sharing options...
flyfisher Posted October 18, 2012 Share Posted October 18, 2012 [quote name='xgsjx' timestamp='1350587470' post='1841002'] If the bass is wrecked, I wouldn't want it back unless I took the repair costs out of the refund. [/quote] But if the buyer is not implicated in any 'wrecking' then it's hardly fair to land him with the loss is it? Quote Link to comment Share on other sites More sharing options...
Billy Apple Posted October 18, 2012 Share Posted October 18, 2012 [quote name='flyfisher' timestamp='1350588265' post='1841018'] But if the buyer is not implicated in any 'wrecking' then it's hardly fair to land him with the loss is it? [/quote] How about the bass has arrived 100%, the buyer had had a fiddle, damaged it and is now chancing his arm? Quote Link to comment Share on other sites More sharing options...
flyfisher Posted October 18, 2012 Share Posted October 18, 2012 Yep, fair point. What do we really know for sure? This is the sort of reason why I much prefer to meet up when buying stuff, check it over and then pay cash. I know this is not always possible in which case the risk of this sort of hassle increases. Quote Link to comment Share on other sites More sharing options...
xgsjx Posted October 18, 2012 Share Posted October 18, 2012 [quote name='flyfisher' timestamp='1350588265' post='1841018'] But if the buyer is not implicated in any 'wrecking' then it's hardly fair to land him with the loss is it? [/quote] That's true & so is Billy's. Hence why I said get in touch with both parties to find out where the damage has occurred. If both deny, then I would say that the new owner should be chasing the courier. If you have legal cover (through an account or insurance), then try that for advice. Quote Link to comment Share on other sites More sharing options...
JTUK Posted October 18, 2012 Share Posted October 18, 2012 To the OP.... is this the first deal here that hasn't worked out for you..?? Quote Link to comment Share on other sites More sharing options...
davehux Posted October 18, 2012 Share Posted October 18, 2012 (edited) I'm sure someone may correct me, but as a private seller, you are not covered by the Distance Selling regulations, therefore it becomes 'caveat emptor' - buyer beware. You have no legal obligation to the buyer, and depending on how they paid, they could claim against their credit card, or through Paypal, but if it was a bank transfer or a cash sale, then there's no recourse, except the Small Claims Court (it may have now been rebranded) It then comes down to you as a seller as to whether it was a bit of a pup that you tried to get rid of, or it was 100% when you sent it and someone is trying it on. You have to decide whether some negative feedback on here is possible or acceptable, or fight fire with fire. Only you know what you sent out, so only you can really decide which way to play it Edited October 18, 2012 by davehux Quote Link to comment Share on other sites More sharing options...
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