originalfunkbrother Posted October 27, 2012 Share Posted October 27, 2012 Any pro tools experts on here? I'm trying to install the software and the hardware discs onto the laptop but whilst the software seems to be working, I'm getting a message concerning the hardware that says 'hardware not connected' even though the audio interface is. Please help. It's been driving me nuts since last night! Quote Link to comment Share on other sites More sharing options...
charic Posted October 27, 2012 Share Posted October 27, 2012 Yup I had that recently, unfortunately it took an uninstall/ reinstall of the lot to fix it I'm afraid Quote Link to comment Share on other sites More sharing options...
originalfunkbrother Posted October 27, 2012 Author Share Posted October 27, 2012 Oh okay, did it work after that? Had you done anything different from the first time round? Quote Link to comment Share on other sites More sharing options...
charic Posted November 2, 2012 Share Posted November 2, 2012 It worked fine after that Not changed anything except changing the default HDD for recording audio Quote Link to comment Share on other sites More sharing options...
paul_5 Posted November 2, 2012 Share Posted November 2, 2012 (edited) You might be able to get away with 'safe uninstall' before reinstalling PT. If that doesn't work then you'll need to do a 'full uninstall' before reinstalling. Also check the latest drivers for your hardware, I seem to remember that there have been some updates recently. here's the link: [url="http://avid.force.com/pkb/articles/en_US/Download/en379411"]http://avid.force.co...wnload/en379411[/url] Edited November 2, 2012 by paul_5 Quote Link to comment Share on other sites More sharing options...
Rimskidog Posted November 2, 2012 Share Posted November 2, 2012 you just need to ensure you follow the install instructions to the letter. PT is generally rock solid once up and running but it can be fussy that you follow the instructions to the letter on install. also, PT often doesnt like to play with USB hubs so if you are using one of those that could be the problem. Quote Link to comment Share on other sites More sharing options...
originalfunkbrother Posted November 4, 2012 Author Share Posted November 4, 2012 Thanks guys! We are up and running now! Quote Link to comment Share on other sites More sharing options...
paul_5 Posted November 4, 2012 Share Posted November 4, 2012 Coolio. Quote Link to comment Share on other sites More sharing options...
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