mikegatward Posted December 19, 2012 Share Posted December 19, 2012 I contacted Shopatron who distribute Hercules gear in the UK as i'd lost the tightening screw on my double stand. Alex went out of his way to identify the correct part and sent it to me free of charge. We're always quick to bemoan poor service so it's only right to report the good stuff as well Quote Link to comment Share on other sites More sharing options...
chrismuzz Posted December 19, 2012 Share Posted December 19, 2012 Nice one I read a lot of good customer service stories on here which is great as companies that go the extra mile deserve recognition. And I like to know who is most deserving of my pennies Quote Link to comment Share on other sites More sharing options...
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