Credit Where It's Due

[PURPOLARIS]

This is just a big up for an ebay seller Guitars Electric.

http://www.ebay.co.uk/itm/190763282005?var=490120011970&ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649

I bought a Jazz Bass scratchplate from them a while ago and it was a perfect fit and good quality so I went and ordered one for a P-Bass too.

Anyway, the postie decided to fold the scratchplate to fit it through the letter box.

I sent an email to the seller explaining that perhaps they should put "do not bend" on the envelope and that I was thinking of ordering another scratchplate in a different colour but was worried that it would receive the same treatment from the postie. I wasn't blaming the seller but the postie for being too stupid as he would have had to exert some force to bend the scratchplate the way it was bent.

I received a reply straight away saying they were sorry and that they would send a replacement straight away or if I wanted to order another one they would send it with that. I went ahead and ordered another one and true to their word I received both the replacement and the one I ordered, this time better packed and got to me in perfect condition.

Well worth a shout if you're looking for a replacement scratchplate.

[gary mac]

Yes I've used them a few times and always received excellent service.

Complained last time that the item was scratched, they were very apologetic and true to their word immediately sent a replacement.

[Happy Jack]

Have you considered fitting a larger letterbox?

[PURPOLARIS]

I wouldn't mind fitting one that a guitar box could be shoved through. It would save a lot of hassle for my neighbours.

[DarkHeart]

Ive bought scratchplates from them and the pb bass one that i got last got similar treatment from my postie, the packaging was ripped to bits but thankfully the plate was ok.