ead Posted January 21, 2013 Posted January 21, 2013 (edited) I confess to being slightly worried now as I placed and order and paid via Paypal over 10 days ago and have heard nothing at all. Has anybody else had any issues in getting supplied recently. Edited January 23, 2013 by ead Quote
garythebass Posted January 22, 2013 Posted January 22, 2013 I ordered one in December and it came in about four days. Was it a stock item or did it have personalisation? Did you receive an email with your order number? If so, drop them an email back asking for a delivery date. If you didn't get a confirmation, then something may have gone wrong in their order process. Again, drop them a line. Hope it works out! Quote
ead Posted January 22, 2013 Author Posted January 22, 2013 Cheers, good point. I'll check back in my in-box as I don't recall getting any e-mail other than the Paypal one. Quote
ead Posted January 23, 2013 Author Posted January 23, 2013 OK, two emails, one through their website one from my own email account to the customer service address listed with paypal. No response to either. I'll give it to the weekend then I'll get in touch with Paypal for a refund. If you are ordering please be careful. Mine was a standard item so presumably straightforward. Quote
BassBunny Posted January 23, 2013 Posted January 23, 2013 I've had 2 Straps from Minotaur and no problems at all. One was sent to a Hotel in Ibiza whilst we were celebrating our Wedding Anniversary as it was a present from Mrs BB. Quote
ambient Posted January 23, 2013 Posted January 23, 2013 I think they're in Greece, so it'll probably take a while to arrive. Quote
ead Posted January 26, 2013 Author Posted January 26, 2013 Nothing form the various e-mails addresses I've found and tried rather sadly as they seem well regarded on BC; one of the reasons I went there in the first place. Escalated it with Paypal now. Quote
nottswarwick Posted January 26, 2013 Posted January 26, 2013 They have a banner ad on this site too........ Quote
ead Posted January 29, 2013 Author Posted January 29, 2013 Refund received - still no contact from Minotaur. Really disappointed tbh as I was keen to have one of their straps. Quote
Silvia Bluejay Posted January 29, 2013 Posted January 29, 2013 (edited) They still have a banner ad on this site. Would be worth finding out if yours was an isolated incident - if not, I think potential buyers should be warned. Edit; I mean warned by the admins, not you, ead, you've done your bit. Edited January 29, 2013 by bluejay Quote
charic Posted February 5, 2013 Posted February 5, 2013 I completely missed this, I'll drop them a line and check everything is ok with them in the first instance. I'll drop you a line if/when I get a reply Quote
discreet Posted February 5, 2013 Posted February 5, 2013 [quote name='charic' timestamp='1360065913' post='1964177'] Email sent [/quote] Have they gone bust or what? I think we should be told! Quote
charic Posted February 5, 2013 Posted February 5, 2013 I'll update as soon as I hear anything. I hope they haven't gone bust I was going to order more straps! Quote
discreet Posted February 5, 2013 Posted February 5, 2013 [quote name='charic' timestamp='1360066661' post='1964194'] I'll update as soon as I hear anything. I hope they haven't gone bust I was going to order more straps! [/quote] Very good. I hope not too, their bass straps are truly excellent. Quote
charic Posted February 5, 2013 Posted February 5, 2013 I've had as many people compliment my strap as my ACG Quote
charic Posted February 5, 2013 Posted February 5, 2013 I've just received an email from Panos at minotaur and he's now aware of this thread and is confused as he doesn't recall seeing any emails of this type. Perhaps you've just been hitting the spam filter for some reason? If the OP can PM me his email address I will forward it on to the company so they can get in contact if you are still wanting a strap? Quote
jazzyvee Posted February 5, 2013 Posted February 5, 2013 I bought two from them last summer and they arrived in about 10 days I think and they are decent leather. No problems at all. Jazzyvee Quote
ead Posted February 12, 2013 Author Posted February 12, 2013 Still heard nothing from Minotaur despite charic's intervention. Quote
kingforaday Posted February 12, 2013 Posted February 12, 2013 really suprised by this, i've bought a fair bit from them over the years (for myself and presents for people) and never had any issues at all, i've contacted them before too when i stuffed up an order and they were really helpful amd sorted it all out really quick. very strange Quote
kingforaday Posted February 12, 2013 Posted February 12, 2013 oh and if you still want the strap but don't want to go through them direct see if they have the one you're after on thomann [url="http://www.thomann.de/gb/search_dir.html?sw=minotaur&x=0&y=0"]http://www.thomann.de/gb/search_dir.html?sw=minotaur&x=0&y=0[/url] Quote
ead Posted February 14, 2013 Author Posted February 14, 2013 Thanks kingforaday, I haven't noticed that Thomann sold them. Strap-wise I have acquired a very nice strap from our own walbassman on here. Quote
richardhx Posted February 15, 2013 Posted February 15, 2013 Also clicked on the banner add, whilst browsing today. The website is running out of Memory for its php processes. - no idea why they have set their server memory limit so low.. Quote
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