cayston Posted February 13, 2013 Posted February 13, 2013 Hello people, Just wanted to share to you all my brief experience with Hiscox case company. I recently purchased a Hiscox STD-EBS (on eBay) for my Sei Flamboyant bass; unfortunately the body compartment was a little too big for the Flamboyant and the bass was moving around inside the case when carrying the case around. I then emailed Hiscox explaining my problem and if I could buy any extra padding for the bass… I did not hear anything from them at all and 3 days later I received this package from Hiscox full of extra paddings! So just wanted to say well done Hiscox! Good case, good company and would deal with them again! Cheers Quote
BigRedX Posted February 13, 2013 Posted February 13, 2013 Fantastic! Glad to hear that it worked out for you. Quote
cayston Posted February 13, 2013 Author Posted February 13, 2013 Cheers BigRed! Definitely worth the money! Quote
discreet Posted February 13, 2013 Posted February 13, 2013 (edited) Nice to hear good things about a company for a change. Edited February 13, 2013 by discreet Quote
Ian Savage Posted February 13, 2013 Posted February 13, 2013 Hiscox are tremendous for customer service; their factory is actually quite near to where my old man lives, and when I had a parlour acoustic that 'nearly but not quite' fit into one of their cases they re-padded it for me on the spot for no charge. Chucked the guy who did it a couple of beers, natch, but it's the fact that they just do it with no quibbles, question or qualms that means that I'll be using Hiscox for pretty much every instrument I need a case for. Oh, they make really good instrument cases, too Quote
EBS_freak Posted February 18, 2013 Posted February 18, 2013 Hiscox are great - I've been a couple of times to their place to have broken feet replaced etc and everytime they pimp the case to the latest spec. Unbelievably good customer service. Quote
TheGreek Posted February 19, 2013 Posted February 19, 2013 I've said many times that we should have a pinned section for companies that provide excellent service...Hiscox join GB, Bassdirect, Status, on my list of Customer friendly companies.. Quote
uncle psychosis Posted February 21, 2013 Posted February 21, 2013 After reading this thread I too contacted Hiscox about a guitar that didn't quite fit---same result, a big envelope full of extra padding! Top marks Quote
cayston Posted February 21, 2013 Author Posted February 21, 2013 Sweet! Glad it worked out for you too Quote
GregBass Posted March 3, 2013 Posted March 3, 2013 I had the same experience with Hiscox. They talked to me about what I needed - and the padding they sent was even the right colour for the case!! Quote
ZenBasses Posted March 16, 2013 Posted March 16, 2013 [quote name='TheGreek' timestamp='1361296653' post='1984139'] I've said many times that we should have a pinned section for companies that provide excellent service...Hiscox join GB, Bassdirect, Status, on my list of Customer friendly companies.. Unfortunately I don't rate GB customers service..but that's a different story Great to hear hiscox offer great service I might contact them as I need a new latch on one of mine... And I'd rather given my money direct to a company I've trusted for years than an ebayer [/quote] Quote
ZenBasses Posted March 16, 2013 Posted March 16, 2013 Opps something went wrong with that quote... Quote
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