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Enthusiastic Customer Service from the USA


yorks5stringer
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Late on Sunday evening I was browsing eBay and gassing for a fretless Godin A5. I saw one with a US based shop "islandmusiccompany" who were a Godin Dealer.
I dropped them a line to see if they could get me a fretless neck ( as I have a fretted A5 already). I had previously spoken with Godin themselves who said they sold them but only through their Dealers, so to speak to their UK Importers who needless to say not replied to me.
Anyway within few hours islandmusicompany had got back to me to ask if it was a problem with a bass I had bought from them and how could they help.
I explained I was after a replacement neck only and by lunchtime Tuesday they had got a price to me. At £300 delivered plus taxes it's not an impulse buy but I was so impressed with their helpful and proactive approach.

Take a bow islandmusiccompany !

Edited by yorks5stringer
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