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2 speakers for price of 1 - moral dilemma


mep
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I would like BC opinions on my moral dilemma. I ordered a Fane Sovereign 12" speaker from a large company and the parcel arrived today. To my surprise it had 2 speakers inside.

Do I keep quite and have it as a spare or fess up and tell them about it?

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[quote name='mep' timestamp='1374096045' post='2145310']
I would like BC opinions on my moral dilemma. I ordered a Fane Sovereign 12" speaker from a large company and the parcel arrived today. To my surprise it had 2 speakers inside.

Do I keep quite and have it as a spare or fess up and tell them about it?
[/quote]

Good evening, mep...

Dilemma..? Can't see it. Inform them,and see what they say. At worst, they'll ask you to send one back (at their expense...); this seems unlikely, but depends partly on the value of the item to them. It will, in any case, allow them to correct procedures to prevent further mistakes, and you'll get that warm, fuzzy feeling of having done things as one should. No dilemma there, it seems. :mellow:

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[quote name='Dad3353' timestamp='1374096309' post='2145317']
Dilemma..? Can't see it. Inform them,and see what they say. At worst, they'll ask you to send one back (at their expense...); this seems unlikely, but depends partly on the value of the item to them. It will, in any case, allow them to correct procedures to prevent further mistakes, and you'll get that warm, fuzzy feeling of having done things as one should. No dilemma there, it seems. :mellow:
[/quote]

This . . . .


[quote name='KingBollock' timestamp='1374098126' post='2145347']
Make sure you haven't actually paid for both first. I bet they wouldn't tell you if you had...
[/quote]


. . . and that.

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.
Congrats, and relax knowing we love you.
Where's that fuzzy emoticon? I still have trouble understanding what they all mean.

Anyway, now is a good time to please send back one of my two basses, and of course I will pay the courier once it arrives. ;)

best,
bert

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[quote name='KingBollock' timestamp='1374098126' post='2145347']
Make sure you haven't actually paid for both first. I bet they wouldn't tell you if you had...
[/quote]

Depends if they are a decent dealer or not. Their rep would suffer badly if they deliberately over-charge and small specialist business pretty much rely on reputation and customer service.

The bass retailer I help out at always offers to refund if it has mistakenly over-charged - doesn't make any difference if it's £3 or £300 :)

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[quote name='TG Flatline' timestamp='1374137615' post='2145610']
Aye, fessing up is the right thing to do here. I had similar from a German supplier, who told me to keep the goods as it was their error and the cost of collection and then their time re-processing it all when it got back wouldn't make it worth their while.
[/quote]

I had the same with an Italian dealer. I bought an EBS HD650 and they sent me a Fafner instead. The Fafner was worth a lot more but they said it was easier / cheaper to just let me keep it rather than pay for two additional shipping charges :)

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[quote name='molan' timestamp='1374233029' post='2146688']
I had the same with an Italian dealer. I bought an EBS HD650 and they sent me a Fafner instead. The Fafner was worth a lot more but they said it was easier / cheaper to just let me keep it rather than pay for two additional shipping charges :)
[/quote]

Result! Aye the shipping quickly jumps up as soon as the Channel presents a barrier. Mind you, it's jumped up a lot for domestic shipping too :(

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