Ernie Ball UK and Strings n Things

[Stephen Houghton]

I ordered a new scratch plate for my Stingray 5 from E.B. UK, but when it arrived it was the wrong one, so expecting the usual nightmare I rang Strings and Things who must be the UK suppliers for E.B. as this is where it was posted from on the label. They were really helpful and asked me to mail some pics of my bass, the scratch plate I ordered was a plain black one as I cant condone paying £59.99 for a piece of thin plastic for the nicer ones, the black one was just £20.00. Anyway they rang me the next day and offered to order one from America which could take 6 weeks, I had just waited this long for the one I received or I could have a black pearl one that retails for the more expensive price(with no cash adjustment because of the hassle I had) as they had this in stock for my bass, no brainer there then, they posted it to me the next day and it looks great. Big thanks to String's and Thing's for top class customer service and they couldn't of been more helpful. They have hooked me for future orders for stuff now, the guy who dealt with it all, he was called Steve I think, big thanks if you read this.

Edited August 28, 2013 by Stephen Houghton

[martthebass]

[sup]Big plus 1 from me also. Always found them really helpful.[/sup]

[MacDaddy]

I ordered a passive black Sub when they first came out (through a mates shop ) direct from Ernie Ball. 4-6 week later I received a maroon active Sub.

This was sent back, and 4-6 weeks later I received a black active Sub. This was sent back. Another 4-6 weeks later I finally received my passive black Sub.

No apology from Ernie Ball for any of the delays and cock-ups.

[dudewheresmybass]

I have had plenty of dealings with strings and things over the years, particularly when they were the distributors for mxr.
Every issue I had was sorted promptly and efficiently. I would go so far as to say that nothing was too much trouble to solve any issue I had with their products.