marvin spangles Posted September 22, 2013 Share Posted September 22, 2013 Both my pick up Full circle and AI Focus died on a gig tonight. Ended up attaching a sm58 to the bridge with gaff a tape. Survived the gig ...only just. Judging from the burning smell from the Amp I don't hold out much hope. Does anyone in the uk do repairs on the FC pick ups? Last time this happened Fishman repaired it for free ... I couldn't possibly ask them again Quote Link to comment Share on other sites More sharing options...
keeponehandloose Posted September 22, 2013 Share Posted September 22, 2013 how can the amp giing down wreck the pickup? that sounds dangerous.. Quote Link to comment Share on other sites More sharing options...
geoffbassist Posted September 22, 2013 Share Posted September 22, 2013 That sounds terrible. Im really sorry to hear that as an amp and pickup going down on the same gig sounds like a MAJOR stress. Good luck getting them fixed. I know both companies have great customer service and hope they help you get up and running again. Quote Link to comment Share on other sites More sharing options...
fatback Posted September 22, 2013 Share Posted September 22, 2013 Nightmare. If you find out ow come the pickup got fried, let us know. Not a comfortable thought. I was thinking of taking the Kent Armstrong mag off my bass, I'm getting so confident in the FC, but I think I'll leave it there just in case. Hope you get sorted ok. Quote Link to comment Share on other sites More sharing options...
marvin spangles Posted September 22, 2013 Author Share Posted September 22, 2013 There had been some "cracking ' coming from the pick up and I should have acted on that . The white cable on the FC was clearly making a bad contact due to overactive grandchildren pulling on the cable. I 'twillgled' it and it worked fine. Then last night on a gig it went again. I attached the sm58 and carried on the gig as you do. I didn't disconnect the PU from the amp. After a while there was the unmistakeable smell of electrical circuit burning. I don't know if the faulty pick up could have caused this or if it was an unfortunate coincidence. Yes Geoff Fishman replaced a damaged PU for free on a previous occasion . I think I'll get a replacement and get the old one repaired as a back up. I'll contact AI and enquire about repairs. Luckily I have an EA micro as back up. In fairness I have had a run of 5 or so years of stress free gigging with all gear holding up . The AI amp has served me well. I think I've had it since 2004. Quote Link to comment Share on other sites More sharing options...
fatback Posted September 22, 2013 Share Posted September 22, 2013 Useful to find out from AI whether or not a p/up short could fry an amp. Please let us know what they say. What a horrible experience. Quote Link to comment Share on other sites More sharing options...
philparker Posted September 22, 2013 Share Posted September 22, 2013 [quote name='fatback' timestamp='1379856313' post='2217439'] Useful to find out from AI whether or not a p/up short could fry an amp. Please let us know what they say. What a horrible experience. [/quote] A pick-up can't fry an amplifier - it's just a bad coincidence - and sorry to hear that! Quote Link to comment Share on other sites More sharing options...
marvin spangles Posted September 26, 2013 Author Share Posted September 26, 2013 ...so I contacted Acoustic Image about the possibility of a repair with no expectation as the amp was at least 7 years old or maybe more. Rick Jones replies ...it's still under warranty ...send to us and we'll repair it. Now that's what I call customer service! Thanks guys for all the sympathetic comments! Regards Peter Quote Link to comment Share on other sites More sharing options...
fatback Posted September 27, 2013 Share Posted September 27, 2013 Wow, that is really something. Great you're getting sorted. Quote Link to comment Share on other sites More sharing options...
geoffbassist Posted September 28, 2013 Share Posted September 28, 2013 Great news Peter. I have only heard good things about Acoustic Image's customer service. Quote Link to comment Share on other sites More sharing options...
marvin spangles Posted October 22, 2013 Author Share Posted October 22, 2013 Just got word back from Rick at Acoustic Image. Amp repaired ... Result !!!! Quote Link to comment Share on other sites More sharing options...
fatback Posted October 23, 2013 Share Posted October 23, 2013 [quote name='marvin spangles' timestamp='1382472383' post='2252671'] Just got word back from Rick at Acoustic Image. Amp repaired ... Result !!!! [/quote] That's impressive service. Quote Link to comment Share on other sites More sharing options...
marvin spangles Posted November 23, 2013 Author Share Posted November 23, 2013 (edited) Just I thought I'd update you on the amp repair. After a lot of wrangling with customs I finally got my amp back from Fed ex. The amp is working like new and I noticed that Rick at Acoustic Image upgraded several other parts for free. I checked the original purchase date 2005 . Amazing customer service. Edited November 23, 2013 by marvin spangles Quote Link to comment Share on other sites More sharing options...
geoffbassist Posted November 23, 2013 Share Posted November 23, 2013 That's great news. It's good to see a company who realise the how much we all care about customer service and stand behind their products. AI have a great rep in this area. Quote Link to comment Share on other sites More sharing options...
thisnameistaken Posted November 25, 2013 Share Posted November 25, 2013 Did they work out what happened to it? Quote Link to comment Share on other sites More sharing options...
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