My Ashdown EB has just died

[Hank]

Hi
Just got out my Ashdown electric blue combo, not used it for a while. Played two notes and power completely died. Fuse in plug is fine so I'm guessing its the fuse below the power switch....yes?

Cheers

Hank

Edited October 1, 2013 by Hank

[bertbass]

You can always check it and see.

[Ashdown Engineering]

Check the fuse under the power socket first but there are also internal fuses so if no joy call Guy on 01245 441155 and we will get it sorted for you I am sure.

[Hank]

Hiya
Just tried a new fuse and it blew straight away.

[VTypeV4]

Seems you have an offer of help from Ashdown themselves so I'd take it.

Fuses blowing twice sounds like potential trouble to me, maybe an issue with the power stage or supply problems. Once might be a freak occurance but twice is telling you something isn't right.

Good luck with it and keep us posted.

[Hank]

Spoke to Guy at Ashdown, seems it could be the mains transformer that has gone.

[VTypeV4]

It may well be, a friend had a Trace V-type combo that had a fried transformer which did the same.

Did they so how much it was to replace the transformer?

[Hank]

I think it was about £30 for a new transformer. Got a friend(who had totally slipped my mind) who going to have a look at it for me first.

[Ashdown Engineering]

Whereabouts do you live Hank? If you can get to Chelmsford we will happily get the amp sorted for you while you wait

[Hank]

I'm in Leicestershire

[mickster]

[quote name='Ashdown Engineering' timestamp='1381349079' post='2238054']
Whereabouts do you live Hank? If you can get to Chelmsford we will happily get the amp sorted for you while you wait
[/quote]

Great to see this kind of customer service from a UK company. Good luck with getting it sorted, OP.

[Hank]

I will see about getting down to Chelmsford but really busy for the next 3 weeks. Thanks for your help

[Hank]

Ashdown Engineering, I need a new mains transformer for this amp. I'll call tomorrow.

Thanks

[Ashdown Engineering]

[quote name='Hank' timestamp='1386189609' post='2297046']
Ashdown Engineering, I need a new mains transformer for this amp. I'll call tomorrow.

Thanks
[/quote]

No problem, give a Guy a shout on 01245 441155 and he will get you sorted.

[skychaserhigh]

Great customer service there. A good reason to buy from a British company knowing your stuff can be sorted quickly.

[Hank]

Thanks

[Hank]

Spoke to Guy yesterday and ordered a new mains transformer. Just got home from work and there it is at home.

Thanks Guy and Ashdown. Great service.

[Beedster]

Nice one Ashdown, great to see such a quick and helpful response

Chris

[stevie]

Ashdown's customer service is amazing. I emailed them once with a problem and had an answer from the MD within 20 minutes. Most companies seem to bin emails nowadays. Or charge you premium rate to call them. Keep it up, Ashdown. People notice!

[rOB]

Nice one Ashdown. Glad OP got sorted quick and easy.

[paulbass]

I wish Trace Elliot provided good service like this when i had a problem with one of their amps...fair play to Ashdown!

[Guest gazzatriumph]

Ashdown have excellent customer service

[RandomBass]

So how is the EB now? All working hunky dory?