Alembic customer service - Anyone had experience?

[Wolverinebass]

About a month ago one of the screws which hold the adjustable nut on had fallen out. Okay, it's a really stupid imperial size 5/64ths of an inch and worse still happens to be an allen bolt. In other words it appears to be about as rare as unicorn tears to find in the UK. So I thought I might get a replacement and a few other things from them as well that might come in useful. However, after more than a month aside from an automatic system generated reply I've not heard anything. Surely someone on the forum has had some reason to contact them. Is this typical or not? It just kind of strikes me that a month to reply to an email seems a tad long.

[ambient]

Isn't there an alembic fan club forum ? Have a look on their website, I'm sure they'll be able to help you.

[White Cloud]

I'm afraid this seems to be typical with Alembic. Try the Alembic club forum for advice..very friendly and helpful.

[Johngh]

Telephone works wonders

[Clarky]

I would go the 'Owning an Alembic' page here http://alembic.com/cgi-bin/alembic-club/discus.cgi?pg=topics and entitle it 'Calling MIca ... nut problem' or such like (Mica being the front person of Alembic and also quite helpful in my experience). Best of luck!

[BB2000]

That's a standard size set screw, you'll have no problem finding one.

[ambient]

Maybe try contacting a luthier, JD guitars or someone. I've seen photos of his basses with adjustable nuts.

[Johngh]

I've phoned Alembic up before now and had advice over the phone that sorted a problem out in 5 minutes.

[Wolverinebass]

Thanks chaps. I didn't want to hassle them, I just wondered if my emails had been lost in the ether. Will see what transpires.

[BassBod]

Emails are hit or miss, so call them. They were very helpful and supplied me with a new transformer for an F2B preamp that was pushing 30 years old. Didn't cost a silly amount and they supplied all the info needed for fitting.

Best of luck

[tubbybloke68]

Mica told me she'd had health problems a while back .she got back to me then it all went silent again.maybe the reason; who knows??

[jazzyvee]

I have found from person experience with Alembic is that it's always better to phone than to email. It is a small family business and so it can take a while to get to your emails.
I recently have ordered some electronic upgrade bits for my bass. I'm fairly certain they have not been shipped yet as there are some work Ron Wickersham has to do on them. I have to speak to her anyway about my order soor so if it's any help I can ask her to drop a couple of the screws for your adjustable nut in the package and post them on to you when they arrive.

Jazzyvee

[4000]

They've been exceptional in my experience. Mica even emailed me with suggestions to help my nerve pain!