FinnDave Posted November 23, 2013 Posted November 23, 2013 Can anybody recommend somewhere to get my Ashdown ABM 500 evo II head serviced? It fades during a gig, not just audibly but the levels on the input meter drop and I have to increase the input volume to keep it going. Ideally would like somewhere close enough to take the amp in person as I don't really want to trust it to the gentle hands of a courier company. I live in West Oxfordshire. Cheers, FinnDave Quote
geoffbyrne Posted November 23, 2013 Posted November 23, 2013 Just as a long shot - try connecting the FX Out to the FX In with a patch cable & see if it still does it. G. Quote
FinnDave Posted November 23, 2013 Author Posted November 23, 2013 OK, I'll try that at the gig tonight. Thanks for the tip. Quote
grenadilla Posted November 24, 2013 Posted November 24, 2013 You may want to try a new valve. They can last for years... Quote
BruceBass3901 Posted November 25, 2013 Posted November 25, 2013 Contact Ashdown and ask who they recommend in your area. Alternatively, they have offered some people a 'serviced while you wait' service for some problems if you make the trip to their headquarters near Essex, but I don't know how often they offer this and for what issues Quote
FinnDave Posted November 25, 2013 Author Posted November 25, 2013 Sent Ashdown an email via their website and received an answer in approx one minute! Looks like the amp has to go back to its birthplace for a thorough service. Good thing it's a Made in England model! Quote
BruceBass3901 Posted November 26, 2013 Posted November 26, 2013 They are brilliant at responding to emails. One of the reasons I am an Ashdown junkie is the excellent customer service. Good luck with getting yours sorted! Quote
Phil Starr Posted November 26, 2013 Posted November 26, 2013 Yep, great customer service from Ashdown. Quote
FinnDave Posted November 26, 2013 Author Posted November 26, 2013 Cheers, they certainly beat all records in replying to me, most impressed. I am a bit of an Ashdown junkie myself, when I lived in Finland I had a MAG 300 and matching 410 plus a perfect ten for quiet work, sold those and moved back here and bought an EB180-12 and the ABM 500 plus 410 (though the 410 has been sold and replaced by a Barefaced Super Twin now). I'm also 'looking after' another MAG 300 head that our guitarist found in a skip, he changed the fuses and it worked just fine, it's what I'll use when the ABM goes in for service. I love the sound I get from all of them. Quote
RandomBass Posted November 26, 2013 Posted November 26, 2013 Yep, certainly nothing woolly about their service/spares dept. Quote
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