Bass Direct

[BrunoBass]

I’ve read enough posts about custom service faux pas on here to make me very wary about shopping at Bass Direct, unfortunately.

[fender73]

I've never been there. Just saying.

[ped]

3 hours ago, fender73 said:

I've never been there. Just saying.

You should go

[OliverBlackman]

34 minutes ago, ped said:

You should go

Agreed. I made my first visit this year and while the shop is small they have some unbelievable stuff. I also found them very kind and despite it being busy they made lots of time for me. Unfortunately the girlfriend won and I came away with nothing but in the spirit of Arnie, I’ll be back!

[fender73]

12 hours ago, ped said:

You should go

I shall indeed schedule a visit :-)

[ped]

6 minutes ago, fender73 said:

I shall indeed schedule a visit 🙂

Tell Mark that ped sent you 😂

[jazzmanb]

Got my second used bass this year off them on Friday.Ordered it online at 1.30pm ,recd next day

well packed ,set up ready to go .Both great deals .Some of their stuff seems mad prices but they do stuff well

 

[bassace]

I was looking for their site this morning and found some lot who wanted to flog me fish. Yes, really.

[fleabag]

Fretless / fretted ?

[Dad3353]

31 minutes ago, bassace said:

I was looking for their site this morning and found some lot who wanted to flog me fish. Yes, really.

A bit of a red herring, then..? 

[yorks5stringer]

37 minutes ago, Dad3353 said:

A bit of a red herring, then..? 

Bet they have a Warwick Dolphin in stock then?

 

Note: For comedic effect I used the word 'dolphin' in the full knowledge that is actually a mammal.

[Dad3353]

1 hour ago, yorks5stringer said:

Bet they have a Warwick Dolphin in stock then?

 

Note: For comedic effect I used the word 'dolphin' in the full knowledge that is actually a mammal.

Whale, whale; who'd 'ave guessed... 

[Guest]

What is the porpoise of this thread?

[grumpyguts]

I have no idea, I have never been to the plaice.

[CameronJ]

All this wordplay truly warms my cockles.

[ricksterphil]

I think their customer service can be hit and miss, but I sold a bass on commission through them - they got the price we agreed, I got the amount I wanted and it all went through smooth as silk

[28mistertee]

Similar experience to above, bought a bass, tried to stick with it despite not getting on with it. I then emailed them to see if I could take it back on the 14th day to which they replied they’d already paid the seller. Thought you had a 14 day return with everything you buy nowadays. Safe to say I won’t be using them again.

[discreet]

Dammit, I missed all the fish puns. I'm gutted.

[fleabag]

I saw all those puns but refused to take the bait

[Dad3353]

You didn't miss much, just the usual load of carp. 

[burno70]

I once bought a PJB Big Head from their - I think it was 175 squid.

[Brook_fan]

1 hour ago, 28mistertee said:

Similar experience to above, bought a bass, tried to stick with it despite not getting on with it. I then emailed them to see if I could take it back on the 14th day to which they replied they’d already paid the seller. Thought you had a 14 day return with everything you buy nowadays. Safe to say I won’t be using them again.

Depends I think on the shop.  The shop I sold my guitar through in Bath (Vintage and Rare- well worth a look for some vintage basses btw) had a 30 day colling offer period, even if a guitar is bought in person.  However, as I understand it, the law says that anything bought via mail order has to have a 14 day cool off period, regardless of the shocks policy.  That’s what I had to explain to bass direct.

Rob

[MrCrane]

1 hour ago, 28mistertee said:

Similar experience to above, bought a bass, tried to stick with it despite not getting on with it. I then emailed them to see if I could take it back on the 14th day to which they replied they’d already paid the seller. Thought you had a 14 day return with everything you buy nowadays. Safe to say I won’t be using them again.

I'm not a lawyer, but did you buy it online or in person? If the former, then I would have thought you should have 14 days under the Consumer Contracts Regulations. (I see their site says "At Bass Direct, we offer a 48 hour approval period on all purchases purchased in store and 7 days for items purchased online or over the telephone. ", but I don't believe they can override statutory regs).

https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

 

[28mistertee]

3 hours ago, MrCrane said:

I'm not a lawyer, but did you buy it online or in person? If the former, then I would have thought you should have 14 days under the Consumer Contracts Regulations. (I see their site says "At Bass Direct, we offer a 48 hour approval period on all purchases purchased in store and 7 days for items purchased online or over the telephone. ", but I don't believe they can override statutory regs).

https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

 

Hi Rob, no it was bought in store. However I feel that it was unfair I couldn’t return it on the 14th day. Hard to get a true representation of an instrument in that time especially with only two rehearsals plus I live an hour and half away. What’s done is done, you live and learn. Thanks for the heads up though.

[Sibob]

28 minutes ago, 28mistertee said:

Hi Rob, no it was bought in store. However I feel that it was unfair I couldn’t return it on the 14th day. Hard to get a true representation of an instrument in that time especially with only two rehearsals plus I live an hour and half away. What’s done is done, you live and learn. Thanks for the heads up though.

Really? It's hard to tell if you like an instrument with 14 days of playing and two rehearsals? 

I agree that home playing isn't the same as gigging, but then surely is the onus not on the purchaser to buy a bass at a time when they have gigs/rehearsals booked so that they can make an informed decision?

Si