Marvin Posted February 2, 2014 Posted February 2, 2014 (edited) I have GP6 installed on my Mac and on my Windows laptop. (It comes with a 5 machine license) Today both machines are suffering problems, neither will play back GP files. On the mac it just sounds as if someone's hitting their head on a piano and on the laptop as soon as you press play it says it can't open and says to shut the programme down. I've also noticed that the notation won't display properly, it's all misaligned and has 'font missing' all over it. According to my laptop GP6 is an incompatible program. I've uninstalled and reinstalled and run the repair update for GP6 and nothing works. I'm at a loss. It seems very bizarre that both machines are effected. Edited February 2, 2014 by Marvin Quote
vsmith1 Posted February 2, 2014 Posted February 2, 2014 What version? I use 6.1.5 on my Mac. You could also try turning off the RSE as it might be that the sound banks may be corrupted. Finally, get in touch with Arobas and log a support request with them. Quote
Marvin Posted February 2, 2014 Author Posted February 2, 2014 It's 6.1.2, the original. My wife has found a repair for the laptop, a 'cleaner' file from GP. That seems to have resolved the problems there. The Mac however What's the RSE? If you excuse my stupidity Quote
LiamPodmore Posted February 2, 2014 Posted February 2, 2014 Realistic Sound Engine. Not too sure where to find it myself on GP6 though, i'm still on 5. Liam Quote
Marvin Posted February 2, 2014 Author Posted February 2, 2014 Cheers Liam, it's under preferences on a Mac. Switched it off, closed down and restarted GP, still no good though I think there must be an issue with the Mac as I, welk my wife, fixed the laptop. A similar thing happened with Tuxguitar on my mac I seem to remember Quote
charic Posted February 3, 2014 Posted February 3, 2014 [quote name='Marvin' timestamp='1391359833' post='2356164'] it just sounds as if someone's hitting their head on a piano [/quote] Have you been knicking my tabs again? Quote
vsmith1 Posted February 3, 2014 Posted February 3, 2014 RSE = as stated above is the Realistic Sound Engine. In GP 6 you can turn on and off the RSE sound banks by using either F2 or menu Sound>RSE. You might want to check the Audio Devices in that menu just below as well. If it is choppy then are you sure that there's no other process chunking away - so see what the Activity Monitor shows up. Do other audio apps behave or could it be a Mac OS-level audio issue? Quote
Marvin Posted February 3, 2014 Author Posted February 3, 2014 [quote name='vsmith1' timestamp='1391418620' post='2356785'] RSE = as stated above is the Realistic Sound Engine. In GP 6 you can turn on and off the RSE sound banks by using either F2 or menu Sound>RSE. You might want to check the Audio Devices in that menu just below as well. If it is choppy then are you sure that there's no other process chunking away - so see what the Activity Monitor shows up. Do other audio apps behave or could it be a Mac OS-level audio issue? [/quote] I tried GarageBand yesterday, as it was the only programme I could think was in any way similar, no problems. I opened GP6 up today and it seems to be working fine... Thanks for the tips and advice, I'll bear them in mind if it occurs again. Cheers Quote
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