Rickenbacker Schallers Strap Button issue

[Kev]

Picked up a 4003 and has the custom Ric Schaller buttons. Weirdly, the upper horn button appears to be too large for either of my Schaller locks; it simply won't fit. The bottom button fits just fine. Is this common? Is it worth emailing Ric and asking them to swap it? Bit of a bizzare factory defect!

[Kev]

Contacted Rosetti about the issue, they are sending me a replacement set foc. Can't fault that customer service one bit!

[BigBassBob]

Certainly better than Rickenbacker's customer service in the States!

I've never heard of that issue before. If you weren't getting a replacement I'd buy a set of new Schallers and try unscrewing the problematic one with a cloth and pair of pliers/clamps.

[JapanAxe]

I had this issue with one of the Schaller strap-lock buttons on a Godin. I had to grind it down on an improvised lathe to get it to mate with the other part.

[Kev]

[quote name='BigBassBob' timestamp='1392399667' post='2368307']
Certainly better than Rickenbacker's customer service in the States!

I've never heard of that issue before. If you weren't getting a replacement I'd buy a set of new Schallers and try unscrewing the problematic one with a cloth and pair of pliers/clamps.
[/quote]

Oh I unscrewed it no problem to see how big the screw hole was as I have some spare buttons, but the hole is too large for normal Schaller fittings and I wasn't prepared to go the matchstick/toothpick route

I contacted US RIC initially and they just referred me to Rosettti.

[simon1964]

[quote name='Kev' timestamp='1392397593' post='2368256'] Can't fault that customer service one bit!
[/quote]

Shhh.... Not meant to say that about Rickenbacker on here!

[Kev]

[quote name='simon1964' timestamp='1392421774' post='2368730']
Shhh.... Not meant to say that about Rickenbacker on here!
[/quote]

I know,and coming from a moderator as well!