Retailer issues - really hacked off now!!

[EBS_freak]

[quote name='Scott_LP' timestamp='1393514211' post='2381293']
I can fully understand why the retailer hasn't yet been named.

If it was me, I'd only name and shame the retailer when I got my amp back in full working order.
[/quote]

Err.....?

[Musicman20]

[quote name='EBS_freak' timestamp='1393519575' post='2381403']
Err.....?
[/quote]

HAHAH!!!!

[leroydiamond]

[quote name='Musicman20' timestamp='1393519782' post='2381408']
HAHAH!!!!
[/quote]
Now I feel both inflamed and irritated. all at the same time too !!

Edited February 27, 2014 by leroydiamond

[yorks5stringer]

[quote name='leroydiamond' timestamp='1393520284' post='2381420']
Now I feel both inflamed and irritated. all at the same time too !!
[/quote]

I can recommend (not first hand) Anusol for your inflammation and irritation.

[EBS_freak]

[leroydiamond]

[quote name='yorks5stringer' timestamp='1393521003' post='2381432']
I can recommend (not first hand) Anusol for your inflammation and irritation.
[/quote]
A more generous response I could not have hoped for. Now stop derailing the thread. Who is the bloody retailer?

[Scott_LP]

[quote name='EBS_freak' timestamp='1393519575' post='2381403']


Err.....?
[/quote]

Err..?

[Roland Rock]

[quote name='Scott_LP' timestamp='1393522839' post='2381474']


Err..?
[/quote]

To Err is human, but to not read the thread properly is inflammatory and irritating ;-)

[EBS_freak]

[quote name='Scott_LP' timestamp='1393522839' post='2381474']
Err..?
[/quote]

Now that's just embarrassing.

[EBS_freak]

Here you go... maybe this ones less cryptic...

Edited February 27, 2014 by EBS_freak

[yorks5stringer]

[quote name='mrtcat' timestamp='1393484741' post='2380752']
Did I at any point level my complaint at hartke or Korg? No. I came here for advice not to name and shame anyone. If it makes you happy it was [b]Dawson's[/b] and there was nothing to stop you messaging me for details. To question my attitude is pretty annoying as I've simply been after people's advice or experiences to help me resolve my problem.
[/quote]

Let's stop beating around the bush.....

Edited February 27, 2014 by yorks5stringer

[Scott_LP]

Oh dear! By just sharing an opinion it gets all childish.

I hope the amp is back soon, along with an apology from the retailer.

[flyfisher]

[quote name='EBS_freak' timestamp='1393524660' post='2381501']
Here you go... maybe this ones less cryptic...

[/quote]

Would this be less even less cryptic?

[attachment=156411:dawson.jpg]

[Kev]

Let's stay on topic and play nicely guys and gals please

Have Dawsons responded to your complaint yet? And more importantly, any news on the Amp?

[dmccombe7]

I used the Hartke website taken from an advert in Bass magazine looking for a contact. The fact I could only find the US contact I hardly think is relevant. They are the parent company and should therefore redress any contact for advice whether that be replying to me to say contact the UK customer service or to pass the query on themselves. Please remember that at that point I was only looking for some kind of advice from Hartke to see if there was an easy fix.
I stated the facts. If Hartke or BC Moderators for that matter don't like it then that is too bad. I believe I have the right to state what I believe to be true or do we simply keep quiet about issues and no-one gains from the situation.
I certainly hope we are not turning BC into a suppressive forum. It should be open to all comments provided they are not derogatory or abusive.

[chrismuzz]

[quote name='dmccombe7' timestamp='1393532619' post='2381648']
I stated the facts. If Hartke or BC Moderators for that matter don't like it then that is too bad. I believe I have the right to state what I believe to be true or do we simply keep quiet about issues and no-one gains from the situation.
I certainly hope we are not turning BC into a suppressive forum. It should be open to all comments provided they are not derogatory or abusive.
[/quote]

No problem here buddy, I think it's just the thread in general has got a little prickly so not to worry. You're absolutely right in that the bad feedback should go with the good to give a true representation of a company or its products and people can make up their own minds. That's the beauty of forums that we can share this kind of information.

[dmccombe7]

Thanks Chrismuzz I was beginning to get paranoid.
I did clearly state in earlier comments that Hartke had a good reputation hence my reason for buying in first place. Made it clear that they generally get good reviews.
Obviously a sore point with Hartke users on the forum but that's life. Some good, some bad.

Dave

[chrismuzz]

I once posted in the Hartke Club thread on the 'Murican site that the name is short for "Horrible American Rubbish That Keeps Exploding", that was also a sore point

Just to be clear, I actually really like Hartke gear, I used one of their Kickback 12 combos for ages and it was incredible!

[Dood]

[quote name='dmccombe7' timestamp='1393532619' post='2381648']
If ... BC Moderators for that matter don't like it then that is too bad. I believe I have the right to state what I believe to be true or do we simply keep quiet about issues and no-one gains from the situation.
I certainly hope we are not turning BC into a suppressive forum. It should be open to all comments provided they are not derogatory or abusive.
[/quote]

I am not aware of any reports or complaints made to or by BC Moderators thus, you've not been silenced or moderated, thus I conclude that the forum post content isn't being surpressed. You're quite safe As you say, as long as guidelines and T&C's aren't being abused, it's fine. But that's another thread that has been beaten to death elsewhere

[dmccombe7]

Yep. agree Dood. Time to move on to the next debate i think.

thanks
Dave

[Kev]

I hope my little comment didn't give that impression, and my apologies if it did! Open discussion (without getting personal) very much welcome and I for one am very keen to hear what Dawsons' have to say for themselves!

[Jonnyboy Rotten]

[quote name='dmccombe7' timestamp='1393433210' post='2380286']

Could barely hear it at 50% on Vol / gains.

Dave
[/quote]

Isn't that what happens after years of gigging anyway?

[Bassman Steve]

Never mind all that cr@p - give us a bl00dy update!!! :-)

[Scott_LP]

Gee whiz, there's a lot of kids on here!

I read that the OP obviously wasn't here to name and shame yet only after advice, yet he was bullied into naming the retailer.

Carry on, and spite me if you may, yet are disrespectful comments helping the OP? The answer is "no!"

Spiteful comments help no one!

Edited March 1, 2014 by Scott_LP

[mrtcat]

Think an update is a bit overdue!

After (I'm assuming) some intervention from Gareth the shop have been in touch several times. They have sent me some vouchers, a really nice fender custom shop tweed cable and some strings (the d'addarios that I like) by way of an apology and I completely accept this. They have been very apologetic and have also arranged for my amp (which has now been repaired) to be sent directly to me at the start of this coming week.
I am absolutely fine with this and am grateful to all who were involved in rectifying the situation. I must stress that the guys at Korg / hartke were all brilliant at all stages of my communication with them and I would have absolutely no hesitation buying hartke again. The Kilo is a brilliant sounding amp and I'm excited to get it back.
I had no idea that my original post would start such a prickly thread and had I thought it would I'd have kept the issue to myself which I don't think this right for such a great forum. I didn't make a major song and dance about the shop's name and if people missed it then I'm not really surprised.
Thanks to all for your constructive advice and to those who got involved.