pqs Posted March 7, 2014 Share Posted March 7, 2014 Just lie to say thanks to Mick at GAK. I had a problem with my cab that I bought just before Christmas. They sent a courier (who rang to tell me what time they would call) last Thursday repaired it and sent it back by courier yesterday (Thursday) no questions asked. Thanks for great service. Pete Quote Link to comment Share on other sites More sharing options...
gary mac Posted March 7, 2014 Share Posted March 7, 2014 Impressive. Good to hear about this kind of service. Quote Link to comment Share on other sites More sharing options...
Phil Adams Posted March 7, 2014 Share Posted March 7, 2014 [quote name='gary mac' timestamp='1394179342' post='2388673'] Impressive. Good to hear about this kind of service. [/quote] Very much so. There seem to be a number of stores/suppliers who happily go the extra mile. Great to know. Quote Link to comment Share on other sites More sharing options...
mark_random Posted March 7, 2014 Share Posted March 7, 2014 Hi Pete. Mark from GAK here. Thanks so much for this. Always nice to get some good feedback! Quote Link to comment Share on other sites More sharing options...
RAY AGAINST THE MACHINE Posted March 7, 2014 Share Posted March 7, 2014 Have a bump, so more of bc notice Quote Link to comment Share on other sites More sharing options...
uncle psychosis Posted March 7, 2014 Share Posted March 7, 2014 (edited) [quote name='mark_random' timestamp='1394185145' post='2388771'] Hi Pete. Mark from GAK here. Thanks so much for this. Always nice to get some good feedback! [/quote] Mark, When I go to the GAK website the site offers "free postage over £99". However, put in an address in Scotland and you get told "you need to spend £299 for free shipping to Scotland" and instead offers you postage at £13.39... This crazy policy cost you a sale last week. I've never encountered a company that treats Scotland differently to the rest of the UK. Is there a reason for it? Edited March 7, 2014 by uncle psychosis Quote Link to comment Share on other sites More sharing options...
lou24d53 Posted March 7, 2014 Share Posted March 7, 2014 Independence Tax? Quote Link to comment Share on other sites More sharing options...
oggiesnr Posted March 7, 2014 Share Posted March 7, 2014 [quote name='uncle psychosis' timestamp='1394187018' post='2388814'] Mark, When I go to the GAK website the site offers "free postage over £99". However, put in an address in Scotland and you get told "you need to spend £299 for free shipping to Scotland" and instead offers you postage at £13.39... This crazy policy cost you a sale last week. I've never encountered a company that treats Scotland differently to the rest of the UK. Is there a reason for it? [/quote] I've met lots of them although usually it only applies if you get north of the central belt. Most of the couriers charge quite a hefty premium for deliveries in that area. Steve Quote Link to comment Share on other sites More sharing options...
uncle psychosis Posted March 7, 2014 Share Posted March 7, 2014 [quote name='oggiesnr' timestamp='1394188657' post='2388854'] I've met lots of them although usually it only applies if you get north of the central belt. Most of the couriers charge quite a hefty premium for deliveries in that area. Steve [/quote] Highlands and Islands I can (just about) understand. But charging £13.39 for delivery to Edinburgh or Glasgow is mental. Quote Link to comment Share on other sites More sharing options...
leroydiamond Posted March 7, 2014 Share Posted March 7, 2014 Purchased My Genz Benz NX2-212T from GAK a few months back and they were excellent. Shipped to the Republic of Ireland no problem. Quote Link to comment Share on other sites More sharing options...
skej21 Posted March 7, 2014 Share Posted March 7, 2014 (edited) All my dealings with GAK have been great but on a couple of occasions I (like uncle psychosis) have chosen not to buy from GAK as a result of the online content. It's a shame that the guys who do the YouTube videos never do a decent product demonstration. It's either 4 mins of talking and 20 secs of a bass line (always fingerstyle!) or just playing that doesn't really show off the instrument. They were the first ones to have a video demo of the Nate Mendel up online and (I clearly bought it eventually) I just couldn't get the info I needed from the video to put my faith in purchasing it from them online. The demonstration didn't even feature pick playing which Nate is known for! Edited March 7, 2014 by skej21 Quote Link to comment Share on other sites More sharing options...
madshadows Posted March 7, 2014 Share Posted March 7, 2014 [quote name='pqs' timestamp='1394177057' post='2388660'] Just lie to say thanks to Mick at GAK. I had a problem with my cab that I bought just before Christmas. They sent a courier (who rang to tell me what time they would call) last Thursday repaired it and sent it back by courier yesterday (Thursday) no questions asked. Thanks for great service. Pete [/quote] Great service from GAK John Quote Link to comment Share on other sites More sharing options...
mark_random Posted March 7, 2014 Share Posted March 7, 2014 [quote name='uncle psychosis' timestamp='1394187018' post='2388814'] Mark, When I go to the GAK website the site offers "free postage over £99". However, put in an address in Scotland and you get told "you need to spend £299 for free shipping to Scotland" and instead offers you postage at £13.39... This crazy policy cost you a sale last week. I've never encountered a company that treats Scotland differently to the rest of the UK. Is there a reason for it? [/quote] Hi. I'm looking in to this for you now. I don't actually deal with sales so I'm not sure why this is. I'll get back to you with an answer ASAP. As far as I was aware delivery to mainland UK is free over £99 so this may be a bug on the site. I'll try and get back to you today on this one. [quote name='skej21' timestamp='1394190455' post='2388892'] All my dealings with GAK have been great but on a couple of occasions I (like uncle psychosis) have chosen not to buy from GAK as a result of the online content. It's a shame that the guys who do the YouTube videos never do a decent product demonstration. It's either 4 mins of talking and 20 secs of a bass line (always fingerstyle!) or just playing that doesn't really show off the instrument. They were the first ones to have a video demo of the Nate Mendel up online and (I clearly bought it eventually) I just couldn't get the info I needed from the video to put my faith in purchasing it from them online. The demonstration didn't even feature pick playing which Nate is known for! [/quote] Thanks for the feedback on this. I'm sorry that some of our demo videos aren't to your taste. As it stands, we just have one guy who does our bass demo videos and he is predominantly a fingerstyle player and demos basses as such. As we do more video, we'll definitely look to expand how many guys you see demoing the gear so you get a wider variety of playing and opinion. I might even get stuck in to some demos, but I'm not sure if that's a good thing or not... In all seriousness, we've only been doing video demos for the last year or so and any feedback is appreciated. If you ever need more info than you're getting from the video content feel free to drop me a PM or an email at [email protected] and I'll be happy to help you out. Quote Link to comment Share on other sites More sharing options...
odysseus Posted March 7, 2014 Share Posted March 7, 2014 I've bought a shitload of stuff from GAK over the last few years. Always great service, no problems so far. Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted March 7, 2014 Share Posted March 7, 2014 [quote name='madshadows' timestamp='1394191859' post='2388916'] Great service from GAK John [/quote] Likewise. Aside from my name is Lozz Quote Link to comment Share on other sites More sharing options...
White Cloud Posted March 7, 2014 Share Posted March 7, 2014 [quote name='mark_random' timestamp='1394203595' post='2389136'] Thanks for the feedback on this. I'm sorry that some of our demo videos aren't to your taste. As it stands, we just have one guy who does our bass demo videos and he is predominantly a fingerstyle player and demos basses as such. As we do more video, we'll definitely look to expand how many guys you see demoing the gear so you get a wider variety of playing and opinion. I might even get stuck in to some demos, but I'm not sure if that's a good thing or not... In all seriousness, we've only been doing video demos for the last year or so and any feedback is appreciated. If you ever need more info than you're getting from the video content feel free to drop me a PM or an email at [email protected] and I'll be happy to help you out. [/quote] I personally really appreciate any retailer that takes the time to put demo's online...keep up the good work, you cant please everybody Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted March 7, 2014 Share Posted March 7, 2014 The demos are good, keep it up. Quote Link to comment Share on other sites More sharing options...
Truckstop Posted March 7, 2014 Share Posted March 7, 2014 Also a fan of GAK's twitter presence; fun, informative and GAS inducing! I'll also add that all my dealings with GAK over the last 10 years or so have been problem free and generally of a very high standard. Truckstop Quote Link to comment Share on other sites More sharing options...
chrismuzz Posted March 7, 2014 Share Posted March 7, 2014 I got my first proper bass amp from GAK 8 years ago which stopped working and they did exactly the same for me. Good to know their customer service is still as good as ever! Quote Link to comment Share on other sites More sharing options...
theyellowcar Posted March 9, 2014 Share Posted March 9, 2014 GAK has always been my first port of call for new gear. Now I'm in the South I should really go and visit the actually shop Quote Link to comment Share on other sites More sharing options...
BetaFunk Posted March 9, 2014 Share Posted March 9, 2014 [quote name='mark_random' timestamp='1394203595' post='2389136'] In all seriousness, we've only been doing video demos for the last year or so and any feedback is appreciated. If you ever need more info than you're getting from the video content feel free to drop me a PM or an email at [email protected] and I'll be happy to help you out. [/quote] I've bought a few things from GAK and always found the service great. I actually like the way the demo videos are done so keep 'em coming! Quote Link to comment Share on other sites More sharing options...
lefrash Posted March 9, 2014 Share Posted March 9, 2014 Yep, Bought a number of things from GAK, They are now generally my first port of call when looking for a new toy. Quote Link to comment Share on other sites More sharing options...
JTUK Posted March 9, 2014 Share Posted March 9, 2014 I always give GAK a ring... Always been very good in my dealings with them so it is good that threads like this give good shops a mention. Quote Link to comment Share on other sites More sharing options...
rogerstodge Posted March 9, 2014 Share Posted March 9, 2014 [quote name='mark_random' timestamp='1394185145' post='2388771'] Hi Pete. Mark from GAK here. Thanks so much for this. Always nice to get some good feedback! [/quote]hi Mark, how you getting on hunting down my left hand Gibson sg special bass? Paul Quote Link to comment Share on other sites More sharing options...
mark_random Posted March 10, 2014 Share Posted March 10, 2014 [quote name='rogerstodge' timestamp='1394395524' post='2391007'] hi Mark, how you getting on hunting down my left hand Gibson sg special bass? Paul [/quote] Hi Paul. I've just checked with Gibson. At the moment they are not making ANY left handed guitars or basses. They still have some 2013 EB basses left handed in stock, but not any SGs. Unfortunately, I can't see this changing for a while... Quote Link to comment Share on other sites More sharing options...
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