chrisanthony1211 Posted October 2, 2014 Posted October 2, 2014 I'm hoping that this has a happy ending. I absolutely love my AER amp one which I purchased off basschat earlier this year, however a couple of weeks ago it developed some rather strange vibrations which I just could not identify, I can't complain, you buy second hand and you take the chance. Anyway I eventually sent this up to the UK distributers in Glasgow and AER sent a new chassis out to them with an inbuilt fan as they thought the heatsink wasn't Cutting it? This was FREE OF CHARGE, however this still did not solve the problem. So what do AER do now???????? Send me a brand new AER amp one free of charge, it's not arrived yet but it's not bad to say it's a 2008 model, well out of its warranty, and I'm the third owner!!!! Quote
karlfer Posted October 2, 2014 Posted October 2, 2014 THAT is fabulous! I emailed Carvin and Mighty Mite on Saturday and neither have bothered to reply! Well done AER and lucky you Quote
chrisanthony1211 Posted October 2, 2014 Author Posted October 2, 2014 I hope so, I haven't actually got it yet, but it should be getting posted out from Germany early next week, I wait and hope! Quote
stevie Posted October 2, 2014 Posted October 2, 2014 Nice to see a company taking ownership of what they make. It's all too rare nowadays. Quote
chrismuzz Posted October 2, 2014 Posted October 2, 2014 If anything, they went TOO far with their customer service. This is amazing. Hats, shoes, and underpants off to them Quote
basshead56 Posted October 2, 2014 Posted October 2, 2014 [quote name='chrismuzz' timestamp='1412283299' post='2567572'] If anything, they went TOO far with their customer service. This is amazing. Hats, shoes, and underpants off to them [/quote] +1 That shows serious commitment to customers! Good on'em! Quote
machinehead Posted October 3, 2014 Posted October 3, 2014 Outstanding customer care. Almost unbelievably good. This gives me even more faith in my recently acquired AER amp two. Frank. Quote
chrisanthony1211 Posted October 3, 2014 Author Posted October 3, 2014 I haven't got it yet, there is still time for them to change their mind! Quote
chrisanthony1211 Posted October 13, 2014 Author Posted October 13, 2014 I've just had confirmation from the guys at westside distribution in Glasgow that the replacement amp one has been posted out of Germany today! Hopefully arriving with me by the end of the week. It's took a while but what fantastic customer service this is. The only question now is do I sell my new new amp one on basschat for what would be a very reasonable price for a new amp and upgrade to the amp three, or do I stick with this delightful combo??????? Quote
chrisanthony1211 Posted October 28, 2014 Author Posted October 28, 2014 Brand spanking new amp one arrived Friday, I was going to sell it but I don't think I can, I'd forgotten what a great piece of kit this is! Quote
Roland Rock Posted October 28, 2014 Posted October 28, 2014 Haha, love it. You gonna keep the Orange? Quote
chrisanthony1211 Posted October 28, 2014 Author Posted October 28, 2014 (edited) Now that's a good question, I love the Orange too! I still may end up selling! Edited October 29, 2014 by chrisanthony1211 Quote
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