mikebass84 Posted October 11, 2014 Share Posted October 11, 2014 Is quite possibly the best I've experienced in a while. Having emailed them in regards to which speaker I needed to replace my broken one, I received a quick reply from Guy who was helpful in answering a few other questions. Finally got round to ordering my new speaker which arrived within two days of my order. Very well packaged. Great products with great service. I can see me sticking with ashdown stuff for a while now Quote Link to comment Share on other sites More sharing options...
Raymondo Posted October 11, 2014 Share Posted October 11, 2014 I too can vouch for their service. A few years ago my combo stopped working at the end of a gig.I had bought it new approximately three years previously so I gave it to a friend to repair. He rang Ashdown to get replacement parts and they asked him for the serial number,when he gave it to them they replied....."that is still under warranty,we have a five year warranty on our products," A replacement board for the pre amp section and a new speaker( it had burnt out the coil) was sent free of charge. I know that some people would say ,so they should it's under warranty but my friend was/is a DIYer...not a registered business or agent for Ashdown . I thought that their honesty was refreshing. When I later moved to Tenerife and needed a new amp I bought an Ashdown! Quote Link to comment Share on other sites More sharing options...
UglyDog Posted October 11, 2014 Share Posted October 11, 2014 Sounds like a well deserved pat on the back. The amps aren't for me alas, despite having tried them on a number of occasions, but I reckon a lot of manufacturers could learn a thing or two from the Ashdown fellas (yes, Hipshot, I'm looking at you). Quote Link to comment Share on other sites More sharing options...
chrismuzz Posted October 11, 2014 Share Posted October 11, 2014 That's great I seem to hear more and more stories like this recently! Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted October 11, 2014 Share Posted October 11, 2014 The guys at Ashdown are ultra helpful, and my ABM rig keeps me smiling; sounds ace. Quote Link to comment Share on other sites More sharing options...
miles'tone Posted October 11, 2014 Share Posted October 11, 2014 Another happy Ashdown customer here. I've been using a Mag200 kickback combo for 12 years now with no issues. Around my amps 10th birthday while gigging at a festival in West Wales, some tw@t actually nicked all the knobs off the front of my amp! (We'd soundchecked and gone for a wander to kill some time). I contacted Ashdown to see if I could buy a new set, worried that they might not have them anymore as my amp's a bit old now, and the nice chap on the phone there sympathized with me and sent out a replacement set free of charge! That's customer service for you! Quote Link to comment Share on other sites More sharing options...
mikebass84 Posted October 11, 2014 Author Share Posted October 11, 2014 Who steals knobs? (no rude jokes needed) Quote Link to comment Share on other sites More sharing options...
miles'tone Posted October 12, 2014 Share Posted October 12, 2014 [quote name='mikebass84' timestamp='1413054530' post='2574596'] Who steals knobs? (no rude jokes needed) [/quote] I would love to know too but it was the why rather than who that stumped me. A joke? Did someone on mushrooms think they might look nice on their cooker? A massive knob shortage in West Wales? (although the perpetrator proved that one wrong ) Thankfully the replacements came with grub screws to keep them on, the old originals were just push on (and easily pulled off obviously). Quote Link to comment Share on other sites More sharing options...
Wonky2 Posted October 12, 2014 Share Posted October 12, 2014 Yes, another fan of Ashdown gear, but just upgraded to mesa (schoolboy bassist dream come true:) ) So, see my sig below, I have an extremely well kept and hardly used mag 400 amp head and mag4x10t cab for sale, very reasonable price for never gigged rig, gentle studio use only and led a charmed life. Enquiries within, will post sale add as soon as I have pics uploaded. Quote Link to comment Share on other sites More sharing options...
EBS_freak Posted October 12, 2014 Share Posted October 12, 2014 [quote name='UglyDog' timestamp='1413031379' post='2574338'] (yes, Hipshot, I'm looking at you). [/quote] On the other hand, Hipshot was marvellous with me - they send me a whole loads of saddle bridges, grub screws and springs free of charge when I asked them for advice about an old bridge and intonation woes! Quote Link to comment Share on other sites More sharing options...
UglyDog Posted October 12, 2014 Share Posted October 12, 2014 Blimey, maybe I'm talking to the wrong people then. I've emailed them (very nicely) four times now concerning my ultralite tuners. Not a sausage have i heard in reply. Quote Link to comment Share on other sites More sharing options...
mikebass84 Posted October 12, 2014 Author Share Posted October 12, 2014 [quote name='UglyDog' timestamp='1413143429' post='2575275'] Blimey, maybe I'm talking to the wrong people then. I've emailed them (very nicely) four times now concerning my ultralite tuners. Not a sausage have i heard in reply. [/quote] How strange. I received my replies pretty quick. Maybe give them a phone call, your emails could have ended up in their junk folder (long shot but stranger things have happened) Quote Link to comment Share on other sites More sharing options...
planer Posted October 12, 2014 Share Posted October 12, 2014 Yep, a +1 here too, I've emailed a couple of times with obscure questions about their pedals. Both times I received properly written, friendly and detailed replies from Guy. :-) Quote Link to comment Share on other sites More sharing options...
flyfisher Posted October 13, 2014 Share Posted October 13, 2014 [quote name='mikebass84' timestamp='1413054530' post='2574596'] Who steals knobs? (no rude jokes needed) [/quote] A friend had an old tractor that he used to display at agricultural shows and the like. He said he gave up because he had to spend all his time keeping an eye on the tractor as people would try to pinch whatever they could. At the end of a show, all the exhibitors would get together and discuss what had gone missing - badges, knobs off the gear levers, rubber gaiters, linkage pins, fuel caps, oil caps, dipsticks. Some people will steal anything. B@st@rds. Quote Link to comment Share on other sites More sharing options...
gary mac Posted October 15, 2014 Share Posted October 15, 2014 [quote name='Raymondo' timestamp='1413030513' post='2574330'] When I later moved to Tenerife and needed a new amp I bought an Ashdown! [/quote] Sorry, bit of a thread hijack but did you get to play much in Tenerife. I'm a regular visitor to the Gigantes/ Puerto Santiago area and wondered if I had seen you. I've also sometimes had thoughts of moving out there and doing a bit of playing to pay the rent. Quote Link to comment Share on other sites More sharing options...
Fuzzbass2000 Posted October 15, 2014 Share Posted October 15, 2014 Guy at Ashdown is great. Always helpful, and quick to reply. Quote Link to comment Share on other sites More sharing options...
FinnDave Posted October 15, 2014 Share Posted October 15, 2014 [quote name='Fuzzbass2000' timestamp='1413371598' post='2577564'] Guy at Ashdown is great. Always helpful, and quick to reply. [/quote] My experience confirms this, great company. I now have two ABM 500 heads as I like them so much! Quote Link to comment Share on other sites More sharing options...
Raymondo Posted October 15, 2014 Share Posted October 15, 2014 [quote name='gary mac' timestamp='1413362021' post='2577408'] Sorry, bit of a thread hijack but did you get to play much in Tenerife. I'm a regular visitor to the Gigantes/ Puerto Santiago area and wondered if I had seen you. I've also sometimes had thoughts of moving out there and doing a bit of playing to pay the rent. [/quote] I played almost exclusively in the puerto/gigantes area from 2006 to 2008. I was the bass player in the local band,variously called It's immaterial (can't remember the first name we used!) and phoenix...I still guest with them when I go over. we split the band into a few different acts..."the Fender boys"...me Kevin and Paul. "just one more" ...me and smithy the bands singer . Kevin (the bands drummer but also a singer guitarist) and me played as a duo. We had gigs at Tajinaste,Route66,The Cabaret bar, The green corner,The Bamboo bar,Pilgrims...well everywhere in the area in fact! we even played at festivals in the square. I loved it and it was the only time I managed to make a living from my bass. Quote Link to comment Share on other sites More sharing options...
gary mac Posted October 15, 2014 Share Posted October 15, 2014 I suspected it was you Saw you a few times. The Courtyard and Route 66 I think. Always good fun. We also used to go up to a bar up in the hills on a Sunday, which was a good night. Didn't see Kevin earlier this year when we were there, has he moved on? Quote Link to comment Share on other sites More sharing options...
Raymondo Posted October 15, 2014 Share Posted October 15, 2014 The bar in the hills...Tajinaste was awesome when we first started playing there,they got greedy and asked us to play there too often in my opinion. it lost some of the atmosphere,but we always had a blast! I am afraid Kevin passed away last December.......I was over for most of November and into December to help Maggie ,his partner with visits to hospital etc. He was one of the nicest, most generous, warm and friendly people I have ever met.He is sorely missed. Quote Link to comment Share on other sites More sharing options...
gary mac Posted October 15, 2014 Share Posted October 15, 2014 [quote name='Raymondo' timestamp='1413382867' post='2577735'] The bar in the hills...Tajinaste was awesome when we first started playing there,they got greedy and asked us to play there too often in my opinion. it lost some of the atmosphere,but we always had a blast! I am afraid Kevin passed away last December.......I was over for most of November and into December to help Maggie ,his partner with visits to hospital etc. He was one of the nicest, most generous, warm and friendly people I have ever met.He is sorely missed. [/quote] Ray I'm going to pm you rather than post in this thread. Quote Link to comment Share on other sites More sharing options...
Beedster Posted February 15, 2019 Share Posted February 15, 2019 On 11/10/2014 at 13:16, mikebass84 said: Is quite possibly the best I've experienced in a while. Having emailed them in regards to which speaker I needed to replace my broken one, I received a quick reply from Guy who was helpful in answering a few other questions. Finally got round to ordering my new speaker which arrived within two days of my order. Very well packaged. Great products with great service. I can see me sticking with ashdown stuff for a while now Just wanted to say that Ashdown have been outstanding with a beautiful Hayden guitar combo that has caused me a few problems (problems mostly of my own making I should add). We've had some challenges with couriers, guitarists who've used the wrong fuses etc, but Ashdown's comms and customer service are second to none; I love the 'why don't you pop in, have a cuppa, and we can take a look' approach (which I wish I'd done as it would have taken the courier out of the equation). Anyway, shout out to Guy and Dave for great comms and a really helpful attitude. And when I look at this thread I started, and then at my collection of Mesa and Ampeg gear, I have to wonder why I don't have more Ashdown bass gear 2 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted February 15, 2019 Share Posted February 15, 2019 That's been pretty much my experience when dealing with them. They seem more than happy to go the extra mile to keep their customers satisfied. Big thumbs up to Guy and Dave. 👍 Quote Link to comment Share on other sites More sharing options...
LITTLEWING Posted February 15, 2019 Share Posted February 15, 2019 I can also vouch for these lovely people. I've emailed a few times with queries about really quite trivial things and they've always had the time for a very friendly and quick response. Great to know there are some people that give that feelgood factor in this day and age. Quote Link to comment Share on other sites More sharing options...
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