Ashdown confusion

[Kevin Dean]

I have a Ashdown RH400 Head & a ABM NEO 2 x 10 cab . I recently ordered another ABM NEO 2 x10 cab & it arrived today , well it said Neo 2 x10 on the box but to me it looks just like the cab section of the Rootmaster 2 x10 combo ? A strap handle on the top & no bass ports at all . The supplier said they contacted Ashdown & they said it was their new design of the NEO cab ? It doesn't match the discription on their web site & I certainly wouldn't have purchased it .. plus I've just paid for a cover based the first one I bought . Has anyone had this happen ?I would like to know whats going on ?

[chrismuzz]

That really annoys me when manufacturers change their specs. Nothing worse than a mismatched rig! I'd probably return it and try to source an older one on the used market.

[Kevin Dean]

As soon as I saw the strap handle & no ports I put it straight back in the box , It looks more like the rootmaster stuff ? Definately didn't have the look of quality of the one I bought a couple of months ago .It's being collected tommorow .

Edited October 27, 2014 by Kevin Dean

[BluRay]

That must be really annoying. The strap handles don't look anywhere near as good. Probably worth contacting Ashdown directly and asking if they can sort you out with a matching one.

[Kevin Dean]

[quote name='BluRay' timestamp='1414481715' post='2589592']
That must be really annoying. The strap handles don't look anywhere near as good. Probably worth contacting Ashdown directly and asking if they can sort you out with a matching one.
[/quote] Lee has confirmed this is the new version looks like they have just used a Rootmaster cab & swapped speakers to me , to save on manufacturing . I'd like to know what happened about the comment that years of research had gone into these cabs ? If I can't match the old one the whole rig is going ....feeling pretty disappointed

[BluRay]

There's bound to be some of the original version still around - try calling Richtone Sheffield or PMT?

[BluRay]

http://www.richtonemusic.co.uk/products/ashdown_bm-mini-210h-neo_500w_2x10_inch_cabinet.asp

[MODEL 4001]

Thanks for the heads up, I was about to pull the trigger on two of those...

[Ashdown Engineering]

As stated in my email sorry the cabs didn't match, the cab you received was from a run of sealed versions and a few people said they would prefer strap handles so we fitted those. I think we prefer the metal inset handles though so we will be going back to that. We have also said we will build you one the same as your existing cab so there's nothing to be disappointed by really...

[eude]

[quote name='Ashdown Engineering' timestamp='1414527823' post='2590353']
We have also said we will build you one the same as your existing cab so there's nothing to be disappointed by really...
[/quote]

You can't expect any more than that

[CamdenRob]

[quote name='Ashdown Engineering' timestamp='1414527823' post='2590353']
We have also said we will build you one the same as your existing cab so there's nothing to be disappointed by really...
[/quote]

Yet another example of excellent customer service.

[eude]

[quote name='CamdenRob' timestamp='1414578971' post='2590827']
Yet another example of excellent customer service.
[/quote]

Very nice to see

[Kevin Dean]

I was disappointed because I had a pretty important gig last night it was just one of those things I wasn't expecting on top of feeling anxious about everything ....But the Barefaced super 12T & Ashdown 400 RH saved the day . both great British companies .

[Kevin Dean]

[quote name='Ashdown Engineering' timestamp='1414527823' post='2590353']
As stated in my email sorry the cabs didn't match, the cab you received was from a run of sealed versions and a few people said they would prefer strap handles so we fitted those. I think we prefer the metal inset handles though so we will be going back to that. We have also said we will build you one the same as your existing cab so there's nothing to be disappointed by really...
[/quote] I've just found another one at GAK should be here on Tuesday .. thanks for the offer .

[Muppet]

Have I missed something on this thread or is my browser playing up? Ashdown offered to make you cab three months ago and you waited until now to order one from GAK? I'd be surprised if their offer still stands.

Steve

[Kevin Dean]

Because of my situation I was using another Rig , Then I had a break & had time to look into things , The one from GAK was very good price . Talking of Ashdown offering to make stuff , I'm thinking of asking them if they would make a head for me , a sort of cross between a JJB head & AMB 400 RH .