thebassman Posted November 5, 2014 Posted November 5, 2014 I have a few issues with my Ashdown amp and have been trying to contact them today, to no avail. Can anyone recommend the best way to get hold of them? On here, via website email or telephone? Cheers thebassman Quote
planer Posted November 5, 2014 Posted November 5, 2014 I've contacted them a couple of times, both by email, and had a good response. Their customer service is generally very good, and they are on here too, so you could always send a pm. Quote
icastle Posted November 6, 2014 Posted November 6, 2014 [quote name='planer' timestamp='1415231712' post='2598335'] Their customer service is generally very good, and they are on here too, so you could always send a pm. [/quote] http://basschat.co.uk/user/11294-ashdown-engineering/ Quote
thebassman Posted November 6, 2014 Author Posted November 6, 2014 Thanks guys. i tried email off their website yesterday, but it's one of those where you never know if it's been sent ot not. I will send them a pm. cheers thebassman Quote
LukeFRC Posted November 6, 2014 Posted November 6, 2014 they may not reply immediately i emailed them about something and got a reply within 2 days I think - perfectly good and reasonable timeframe to expect Quote
thebassman Posted November 8, 2014 Author Posted November 8, 2014 Still haven't heard back from them. 2 emails and a pm, I'll try and give them a call on Monday. They must be busy. Quote
BruceBass3901 Posted November 8, 2014 Posted November 8, 2014 They are busy as they are at Bass Player Live in LA. Mark normally replies to all emails but is over the pond. Try calling them in Monday. Somebody should be able to help Quote
thebassman Posted November 8, 2014 Author Posted November 8, 2014 [quote name='BruceBass3901' timestamp='1415468088' post='2600701'] They are busy as they are at Bass Player Live in LA. Mark normally replies to all emails but is over the pond. Try calling them in Monday. Somebody should be able to help [/quote] Thanks for the heads up, i thought something must be going on. Quote
Leslie77s Posted November 8, 2014 Posted November 8, 2014 They answered me within a day and my amp is ancient. Prob beyond their help so I have to say they've been more than reasonable customer service wise. Plus they sent me replacement volume knobs free Quote
Merton Posted November 8, 2014 Posted November 8, 2014 They're not a big company and as has been said they are at Bass Player Live in LA. Give it til Tuesday then phone them Quote
barkin Posted November 8, 2014 Posted November 8, 2014 ISTR them posting here (user name - Ashdown Engineering) recently, that there are only 6 full-time people. Quote
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