Funky Dunky Posted January 26, 2015 Posted January 26, 2015 I'm absolutely not having a go at Thomann - I understand that once it leaves their premises, it's out of their control. I'm asking questions as BCers have bought from them before and will hopefully know the usual protocol with couriers etc. Quote
Funky Dunky Posted January 26, 2015 Posted January 26, 2015 [quote name='wateroftyne' timestamp='1422288228' post='2670714'] I agree. I've changed the title to something a little more representative. [/quote] Better :-) Quote
ambient Posted January 26, 2015 Posted January 26, 2015 [quote name='wateroftyne' timestamp='1422288228' post='2670714'] I agree. I've changed the title to something a little more representative. [/quote] Great The last stuff I had from them (maybe 2 weeks ago), got caught up in the Paris terror attacks thing, the package spent about 3 days sitting in customs here in the UK. I think maybe the whole of the European postal and courier delivery networks are being more vigilant, resulting in slower processing and delivery. There was something (i think), mentioned on the Parcelforce website recently. Quote
Funky Dunky Posted January 26, 2015 Posted January 26, 2015 [quote name='ambient' timestamp='1422287884' post='2670709'] No, it's coming from Germany. I sent a faulty studio monitor back to them a couple of weeks ago, and had an email last Friday to say it was being replaced and the new one was on its way. That hasn't moved from Koln either, last updated Saturday. I'm expecting it will update later today to say it's in the UK, and possibly (from my experience with ordering a lot of gear from them), it'll hopefully be delivered tomorrow. I do think the title of this thread should be changed, after all, it's mostly down to couriers and not Thomann. [/quote] Could you possibly keep me updated with your order please Ambient? So I know whether to panic or not lol. Quote
Painy Posted January 26, 2015 Posted January 26, 2015 (edited) Well I placed an order with them Saturday evening, order processed this morning, shipped this afternoon and collected by DHL late this evening. Just hoping there are no delays now as the plan is to use my new bass at my gig on Saturday night. I'll be gutted if it doesn't make it in time as I have the following weekend off so I'd be waiting 2 weeks to use it in anger! Fingers crossed! Edited January 26, 2015 by Painy Quote
Funky Dunky Posted January 27, 2015 Posted January 27, 2015 Hmmm you got DHL and I got Parcelfarce. I ordered a week ago and it's still in Germany according to the tracking info. I'm getting concerned. An email will be sent tomorrow, although what Thomann can do about it, I do not know. Quote
ambient Posted January 27, 2015 Posted January 27, 2015 [quote name='Funky Dunky' timestamp='1422322038' post='2671246'] Hmmm you got DHL and I got Parcelfarce. I ordered a week ago and it's still in Germany according to the tracking info. I'm getting concerned. An email will be sent tomorrow, although what Thomann can do about it, I do not know. [/quote] It'll be DHL in Germany, Parcelforce will deliver in the UK. Your tracking number will work with both. Quote
ambient Posted January 27, 2015 Posted January 27, 2015 [quote name='Funky Dunky' timestamp='1422289518' post='2670733'] Could you possibly keep me updated with your order please Ambient? So I know whether to panic or not lol. [/quote] I really shouldn't worry, I think it's that postal services, and couriers are being more vigilante since the Paris terrorist thing the other week. My monitor still hasn't moved (at least according to the tracking), since Saturday, it's still in Germany. Quote
ambient Posted January 27, 2015 Posted January 27, 2015 (edited) Well still no update yet regarding my shipment. [attachment=182156:Screen Shot 2015-01-27 at 18.00.52.png] Edited January 27, 2015 by ambient Quote
Funky Dunky Posted January 27, 2015 Posted January 27, 2015 I'm in the same boat. Still in Köln and hasn't moved in five days and I'm sorry, but that's totally unacceptable to me. I paid £10 for shipping and we're now on day eight since I purchased the bass and it hasn't left Germany? Not good enough. Quote
ambient Posted January 27, 2015 Posted January 27, 2015 [quote name='Funky Dunky' timestamp='1422385089' post='2672021'] I'm in the same boat. Still in Köln and hasn't moved in five days and I'm sorry, but that's totally unacceptable to me. I paid £10 for shipping and we're now on day eight since I purchased the bass and it hasn't left Germany? Not good enough. [/quote] Have you emailed DHL ? Quote
ambient Posted January 27, 2015 Posted January 27, 2015 I bought an effects pedal from a German store via Anazon, it arrived the next day. That was free shipping too. Quote
Funky Dunky Posted January 27, 2015 Posted January 27, 2015 [quote name='ambient' timestamp='1422386324' post='2672047'] Have you emailed DHL ? [/quote] DHL tracker isn't recognising my tracking number.. Parcelforce are giving me my info, even for the German end. Quote
Funky Dunky Posted January 28, 2015 Posted January 28, 2015 In the event that anyone can't read that (I access BC through my phone and I can't read my own attachment!) It says that it had arrived in the UK and has been forwarded for delivery! I have no patience.... Quote
pfretrock Posted January 28, 2015 Posted January 28, 2015 (edited) I've always had Parcel Force 'Express 24' deliveries within 24 hours, but it seem to depend where you are on the wonderful parcel force network. The home run, fingers crossed.... Incidentally, stuff going back to Thomann (UPS) got there in 2.5 days! Edited January 28, 2015 by pfretrock Quote
Funky Dunky Posted January 28, 2015 Posted January 28, 2015 Bass arrived at my house this morning :-D I willl do a NBD thread soon :-D Quote
ambient Posted January 28, 2015 Posted January 28, 2015 [quote name='Funky Dunky' timestamp='1422456181' post='2672908'] Bass arrived at my house this morning :-D I willl do a NBD thread soon :-D [/quote] Good My package has now arrived in the UK, so hopefully my monitor will be waiting for me when I get back from uni tomorrow night Quote
ambient Posted February 1, 2015 Posted February 1, 2015 [quote name='Funky Dunky' timestamp='1422749115' post='2676514'] You get it? [/quote] Mine arrived Thursday, very pleased Quote
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