Conan Posted January 28, 2015 Share Posted January 28, 2015 Anyone have any experiences (good or bad) to share with this online music store? [url="http://www.dv247.com/"]http://www.dv247.com/[/url] The reason I ask is that I e-mailed them two days ago regarding a bass guitar I bought last summer. It has developed a fault but has a three year warranty... I explained what the fault is and asked for advice about how to proceed. I expected to have some sort of reply by now, but maybe that is unrealistic? I'll try to call them later, but e-mail is much more convenient for me. Thoughts and opinions? Quote Link to comment Share on other sites More sharing options...
CamdenRob Posted January 28, 2015 Share Posted January 28, 2015 I emailled them before I bought my Glockenklang amp asking for a price match... they responded a week after I'd bought it from somewhere else... Quote Link to comment Share on other sites More sharing options...
Conan Posted January 28, 2015 Author Share Posted January 28, 2015 [quote name='CamdenRob' timestamp='1422457626' post='2672931'] I emailled them before I bought my Glockenklang amp asking for a price match... they responded a week after I'd bought it from somewhere else... [/quote] Hmmmm.... that's not good! Quote Link to comment Share on other sites More sharing options...
charic Posted January 28, 2015 Share Posted January 28, 2015 They used to be fantastic, I'm currently in an ongoing battle with them regarding a Korg M50 that I have now sent back 3 times for repair. This time they've had it for 9 weeks so far, been a nightmare to contact and not been responding to emails. I used to have nothing but praise for them but since they've closed their stores I can't say I've been impressed. On top of that their website is more than a little dated and getting very clunky to use. Quote Link to comment Share on other sites More sharing options...
bartelby Posted January 28, 2015 Share Posted January 28, 2015 I used them a lot, both on and off line, when they had stores. Always great customer service. When my 2nd Ampeg PF-500 died after over 6 months, they gave me a full refund and were really apologetic. Sounds like they've gone downhill a lot under their new management. Quote Link to comment Share on other sites More sharing options...
chriswareham Posted January 28, 2015 Share Posted January 28, 2015 (edited) Very dodgy company - if you read the music dealer press publications and comments from suppliers, DV247 went into a "flat pack" administration, shafting a lot of employees, customers and suppliers. Lo and behold, the company was reformed overnight with all stock shifted to Germany. Edited January 28, 2015 by chriswareham Quote Link to comment Share on other sites More sharing options...
Mornats Posted January 28, 2015 Share Posted January 28, 2015 I sent them a pre-sales question about a MarkBass combo last March that they've yet to answer. Quote Link to comment Share on other sites More sharing options...
ambient Posted January 30, 2015 Share Posted January 30, 2015 They were always really good. I bought a pair of Yamaha monitors from them maybe 15 months or so ago. I didn't like them and decided I wanted a different pair, they let me exchange them, even though I'd had them for over a week. I didn't realise they'd been taken over, it's always sad when once reliable and reputable dealers go down hill like this. Yet more reason I guess to use Thomann ? My current Genelecs were over £100 cheaper than anywhere in the UK (from Thomann), one went wrong after just over a month. I emailed Thomann, who replied the next day, and sent me a return shipping thing. It was returned to them in just 36 hours, they replaced and sent the new one to me within a week. Quote Link to comment Share on other sites More sharing options...
Conan Posted January 30, 2015 Author Share Posted January 30, 2015 Well, I may have a result after all! Just had an e-mail from their returns department asking for my address for collection! What isn't clear is whether they will also be delivering a replacement bass or repairing the faulty one... I've e-mailed back seeking clarification on this point. Pleased I've had a response though - especially after reading all the negative experiences on here! Quote Link to comment Share on other sites More sharing options...
charic Posted January 30, 2015 Share Posted January 30, 2015 If you get a bit stuck drop me a mail, I've got the email for the head of the customer service department now Quote Link to comment Share on other sites More sharing options...
Conan Posted January 30, 2015 Author Share Posted January 30, 2015 (edited) [quote name='charic' timestamp='1422622622' post='2674709'] If you get a bit stuck drop me a mail, I've got the email for the head of the customer service department now [/quote] Excellent! I may just do that. I got an "out of office reply" when I replied to their mail... Something about them upgrading their returns policy...? It's kind of difficult with the bass only having cost £119. I guess it wouldn't be (financially) worth repairing and replacing pickups... but I've put quite a lot of time and effort into making it how I want it (set-up wise) and I'm not sure I want to have to do it all again with a new one. Also, I don't know what J&D's quality control is like. I got a good 'un, but a replacement might not be so good. To be fair, I was thinking of replacing the pickups anyway - so in a way I'd be happier keeping my bass and DV247 making a financial contribution towards the replacements. Not sure their "upgraded" returns system would be able to cope with that though Edited January 30, 2015 by Conan Quote Link to comment Share on other sites More sharing options...
molan Posted February 5, 2015 Share Posted February 5, 2015 I see the poor creditors of the original version of DV247 are getting just 37p in the £ for the amount owed Quote Link to comment Share on other sites More sharing options...
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