jonnythenotes Posted March 5, 2015 Share Posted March 5, 2015 I Have got a none terminal problem with my Epifani PS 600 amp. What it is doesn't matter, but getting it fixed is by important to me as I really rate this amp. I posted a request on the Epifani owners site, and within 20 minutes I had a response from the Epifani manager telling me to expect a call off Nick Epifani in person. This happened within 24 hours, lasted 10 minutes, and has ended up with him giving me an assurance that one way or another we will get this amp fixed.First port of call is to call an engineer he gave me the number for. In this day and age, to receive a phone call off the owner of one of the premier bass gear companies in the world, from the other side of the world, with regard to an amp I paid £350 quid for, in my opinion is just incredible, especially when you bare in mind I was not even asking for help directly from Epifani in the first place. They just saw I was in trouble and jumped in...... What an advert for the company. Can any of you beat this from a customer service point of you....Betcha can't.... Quote Link to comment Share on other sites More sharing options...
DBA Posted March 6, 2015 Share Posted March 6, 2015 I had the same experience with Epifani. Nick Epifani skyped me the next day and gave me a solution. Great brand, great amps and great customers service. Quote Link to comment Share on other sites More sharing options...
chris_b Posted March 6, 2015 Share Posted March 6, 2015 I had an Epifani 410 cab which I rate as giving me one of the best bass sounds I've had. Quote Link to comment Share on other sites More sharing options...
wombatboter Posted March 7, 2015 Share Posted March 7, 2015 A couple of years ago I blew up an Epifani amp (I connected two amps to each other while trying out cabs, :-)) and I send a message to Epifani...Without an hour I got helpful information from Epifani and they repaired the UL502, great to deal with Quote Link to comment Share on other sites More sharing options...
HazBeen Posted March 7, 2015 Share Posted March 7, 2015 A few years ago now, but same great experience. And never, ever been beat since..... But won't trouble you with some of the subsequent bad CS examples by other manufacturers..... mutters Fender.... Quote Link to comment Share on other sites More sharing options...
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