Weststarx Posted May 11, 2015 Share Posted May 11, 2015 Oh and we all want pics of the new bass! Maybe not if its damaged, that will be just too god damn heart breaking even to look at from behind a computer screen... Link to comment Share on other sites More sharing options...
gelfin Posted May 11, 2015 Share Posted May 11, 2015 A while ago I came home and found a note from a delivery driver saying my parcel (mandolin). was in the green wheelie bin. Just as I read it I heard the bin being collected and had to chase the guy to the wagon to retrieve it. Link to comment Share on other sites More sharing options...
Left Foot Posted May 11, 2015 Share Posted May 11, 2015 (edited) [quote name='gelfin' timestamp='1431354967' post='2770366'] A while ago I came home and found a note from a delivery driver saying my parcel (mandolin). was in the green wheelie bin. Just as I read it I heard the bin being collected and had to chase the guy to the wagon to retrieve it. [/quote] If true that's even more shocking. Edited May 11, 2015 by Left Foot Link to comment Share on other sites More sharing options...
sykilz Posted May 11, 2015 Share Posted May 11, 2015 I know first hand that people who work for these delivery companies are being pressured to deliver stuff " first attempt", as it cuts down on costs to redliver or run a collection office, they want to get rid of those, but they don't allow any extra time for you to try to deliver elsewhere, so circumstances like this start to occur. Welcome to privatised delivery. Yes it's wrong, yes I'dbe gutted, and yes I'dcomplain like hell. I would guess Thomann will take the courier to task as it's they who have a contract with them. Link to comment Share on other sites More sharing options...
gelfin Posted May 11, 2015 Share Posted May 11, 2015 [quote name='Left Foot' timestamp='1431355221' post='2770370'] If true that's even more shocking. [/quote] Why wouldn't it be true? Link to comment Share on other sites More sharing options...
lowdown Posted May 11, 2015 Share Posted May 11, 2015 [quote name='gelfin' timestamp='1431354967' post='2770366'] Just as I read it I heard the bin being collected and had to chase the guy to the wagon to retrieve it. [/quote] If it was a Banjo, you would have just retrieved the bin, I presume? Link to comment Share on other sites More sharing options...
Left Foot Posted May 11, 2015 Share Posted May 11, 2015 [quote name='gelfin' timestamp='1431356149' post='2770381'] Why wouldn't it be true? [/quote] It just sounds unbelievable, I'm not saying it is untrue bud, that's just ludicrous. OP - that package has gone all Mary Berry, all soggy bottomed... Link to comment Share on other sites More sharing options...
bartelby Posted May 11, 2015 Share Posted May 11, 2015 [quote name='Left Foot' timestamp='1431357261' post='2770406'] It just sounds unbelievable, I'm not saying it is untrue bud, that's just ludicrous. [/quote] A few years back HDNL (now Yodel) used to leave parcels in my wheelie bins all the time. Including time they put something in the garden waste bin and didn't leave a note telling me. I discovered it 2 days later as I was dumping grass cuttings into the bin... Link to comment Share on other sites More sharing options...
yorks5stringer Posted May 11, 2015 Share Posted May 11, 2015 [quote name='bartelby' timestamp='1431357564' post='2770413'] A few years back HDNL (now Yodel) used to leave parcels in my wheelie bins all the time. Including time they put something in the garden waste bin and didn't leave a note telling me. I discovered it 2 days later as I was dumping grass cuttings into the bin... [/quote] I guess any instrument for Blue Grass would feel at home in the cuttings bin.....? Link to comment Share on other sites More sharing options...
Left Foot Posted May 11, 2015 Share Posted May 11, 2015 [quote name='bartelby' timestamp='1431357564' post='2770413'] A few years back HDNL (now Yodel) used to leave parcels in my wheelie bins all the time. Including time they put something in the garden waste bin and didn't leave a note telling me. I discovered it 2 days later as I was dumping grass cuttings into the bin... [/quote] This is next level hilarious tearful LOL's. What the feck huh, its like they are throwing goods out for you. CRAZY! Link to comment Share on other sites More sharing options...
Norris Posted May 11, 2015 Share Posted May 11, 2015 It might be an idea to video yourself opening the package, just in case there is damage Link to comment Share on other sites More sharing options...
dadofsix Posted May 11, 2015 Share Posted May 11, 2015 +1 Link to comment Share on other sites More sharing options...
ambient Posted May 11, 2015 Share Posted May 11, 2015 [quote name='sykilz' timestamp='1431355383' post='2770374'] I would guess Thomann will take the courier to task as it's they who have a contract with them. [/quote] Thomann use DHL, DHL pass it onto Parcelforce when it reaches the UK. I've ordered loads of stuff off Thomann, it travels amazingly fast across from Germany, then grinds to a halt once it reaches the UK. Link to comment Share on other sites More sharing options...
JimBobTTD Posted May 11, 2015 Share Posted May 11, 2015 The delivery driver's handwriting is alarmingly like that of my brother. He isn't a Parcelforce delivery driver and does not have a driver's licence, so I am 65% sure it is not him. Link to comment Share on other sites More sharing options...
Roger2611 Posted May 11, 2015 Share Posted May 11, 2015 So I am still waiting with baited breath to know if the bass is ok or has the nuclear rage risen again......I do hope it's ok, I just haven't seen a nuclear rage before Link to comment Share on other sites More sharing options...
tom skool Posted May 11, 2015 Share Posted May 11, 2015 you should have told them it wasnt there when you got home Link to comment Share on other sites More sharing options...
BassTractor Posted May 11, 2015 Share Posted May 11, 2015 [quote name='tom skool' timestamp='1431367148' post='2770585'] you should have told them it wasnt there when you got home [/quote] I feel pretty certain the driver thought of this possibility, and produced hard evidence - - by filming the whole thing of faking the signature and tossing the box over the gate. Link to comment Share on other sites More sharing options...
LayDownThaFunk Posted May 11, 2015 Share Posted May 11, 2015 I am crying. First with laughter then with fury at the 'farce. Link to comment Share on other sites More sharing options...
stuckinthepod Posted May 11, 2015 Author Share Posted May 11, 2015 (edited) The Epiphone lives! Bass is A OK thankfully. Was doubled boxed and completely unhurt by her ordeal. Have lodged a complaint with ParcelFarce and am going to email the pics to their Managing Director. Will let Thomann know also so hopefully they'll kick up a stink. My experience with Thomann delivery was the opposite in that the bass spent a week in Germany then shot through the UK in relatively quick time. New bass pics here: [url="http://basschat.co.uk/topic/261895-nbd-epiphone-ltd-ed-jack-casady-2014-alpine-white/"]http://basschat.co.u...4-alpine-white/[/url] Thanks for all the messages of support, shared outrage and suggestions, it was appreciated. Nuclear rage has subsided and will be saved for another day... Edited May 11, 2015 by stuckinthepod Link to comment Share on other sites More sharing options...
Ancient Mariner Posted May 11, 2015 Share Posted May 11, 2015 [quote name='lowdown' timestamp='1431357046' post='2770393'] If it was a Banjo, you would have just [s]retrieved[/s] left it in the bin, I presume? [/quote] Fixed. Link to comment Share on other sites More sharing options...
Graham Posted May 12, 2015 Share Posted May 12, 2015 (edited) If you've not already e-mailed them, I'd make a comment about their management who put the driver in a position where he was able to do this. If he is capable of going off process, then that is management failure. As has been aluded to earlier in the thread, he's l probably quietly encouraged,to do something like this to keep costs down and KPIs up. It's very easy for a company like this to blame the driver, but it's them who created the environment where the driver thought this was an acceptable thing to do. Not saying the driver isn't at fault, he could genuinely have acted in a self-serving and malicious way; but I would suspect that the ultimate blame lies with Parcelforce management. Edited May 12, 2015 by Graham Link to comment Share on other sites More sharing options...
gary mac Posted May 12, 2015 Share Posted May 12, 2015 I'm awaiting a bass delivery today, guess who the courier is? Nervous Link to comment Share on other sites More sharing options...
ead Posted May 12, 2015 Share Posted May 12, 2015 Our bin men will only take our wheelie bin if I leave it within 7.2mm of where the lorry stops, keep the weight to less than 2.7kgs and leave brown envelopes with cash in discreetly taped to the outside. So for me courier deliveries left in the bin on the drive (which is actually quite sheltered by trees) are therefore OK as long as nobody sees them of course. Link to comment Share on other sites More sharing options...
Beedster Posted May 12, 2015 Share Posted May 12, 2015 [quote name='Graham' timestamp='1431410259' post='2770902'] If you've not already e-mailed them, I'd make a comment about their management who put the driver in a position where he was able to do this. If he is capable of going off process, then that is management failure. As has been aluded to earlier in the thread, he's l probably quietly encouraged,to do something like this to keep costs down and KPIs up. It's very easy for a company like this to blame the driver, but it's them who created the environment where the driver thought this was an acceptable thing to do. Not saying the driver isn't at fault, he could genuinely have acted in a self-serving and malicious way; but I would suspect that the ultimate blame lies with Parcelforce management. [/quote] Absolutely, and it is not 'quiet encouragement', it is explicit instruction albeit on a 'don't tell the punters' basis. My Parcelforce delivery guy, a nice bloke, left a parcel in my dustbin and it went off to the dump because the card he put through the door telling us it was in the bin went walkabout (it did turn up but some time after the bin had been collected). I asked if he was going to get into trouble for signing for it (it was signed for as delivered) and he made it pretty obvious he would have got into more trouble if he [i]hadn't[/i] signed for it. Most people are out during Monday-Friday 9-5 which is when Parcelforce do most of their domestic deliveries, if they didn't do this type of thing and had to keep taking things to and fro depots with all the handling and processing, their business model wouldn't work and prices would go up with all the consequences for competitive edge etc. They simply live with the fact that in a small percentage of cases - and it is small - things go wrong. Will the MD/CEO care about this, absolutely not, it's acceptable business risk. In fact not doing stuff like this represents higher risk from senior management perspective. Personally with most items I'd prefer the delivery gets to me without too much messing about and on the day I expect it. If that can be done via wheely bins, neighbours and clever hiding places, I'm generally happy. Until it goes wrong Link to comment Share on other sites More sharing options...
discreet Posted May 12, 2015 Share Posted May 12, 2015 Makes you wonder why deliveries aren't made outside business hours when people are at home and there is less traffic. Link to comment Share on other sites More sharing options...
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