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Gallien Krueger MB500 problems / no sound / no LED status


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Hi All,

I have a Gallien Krueger MB500 bass head.
On Sunday I connected my MB500 to a bass cab at a rehearsing studio. It started making a distorted sound (I had not connected my bass to it at that time) so I quickly switched it off. When I tried to switch it back on I couldn't get any sound from it. (The cab is fine as I used it with a different head later).
This is what is happening when I try to switch it on now:
-The power switch LED has no colour. I know blue is for ok and red when there is a problem, but I don't know what no colour means.
-The mute and boost buttons do turn red when I press them.
-There is lots of intermittent (1 short 1 long) hiss from the headphone output, but no bass signal when I connect my bass. The mute and boost buttons flash with the same rhythm.
-I did tried replacing the fuse but nothing changed

Any ideas on this?
I'm confident with soldering and checking components but I have no idea where to start from.

Many thanks,
Antonis

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How long ago did you purchase the amplifier? Was it bought new?

In any case I'd look at contacting GK to see do they have a recommended service person. That way you wont void the warranty.

If it's a few years old dropping GK a line won't hurt either. Sorry I don't have specific advice - it doesn't sound good but could be as simple as a part failure (e.g. capacitor or opamp).

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  • 2 months later...

Just an update on this in case anyone else has the same problem:

I emailed Gallien Krueger who presumed that the problem is in the power-amp section.
They suggested that I sent the unit for inspection to Polar audio who are the UK distributors.
However Polar audio charge £30 inspection fee + £10 return postage (also £25 for every 15min of work).
So I decided to give the unit to Guitar Aid in Putney (London).
They confirmed that there is a problem with the power-amp section but they couldn't fix it and the cost to replace the section is about the same as getting a new amp.
I emailed Gallien Krueger again to give them an update and ask them if there is anything they can advice but they didn't reply.

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