cheddatom Posted September 17, 2008 Posted September 17, 2008 If they've agreed to collect it you should now be able to get your money back? Quote
Rich Posted September 17, 2008 Posted September 17, 2008 It's a shame it's turned out so badly for you. And what with the euro giving the pound such a kicking at the moment, Thomann aren't quite the bargainhaus they used to be either. Quote
NancyJohnson Posted September 17, 2008 Author Posted September 17, 2008 UPS are collecting from the delivery point (my place of employment) next Monday. I'm going to wait for the replacement...but there's no urgency for a quick replacement right now as [earlier today] I left the band I was in, so I don't need it so quickly. My old Ashdown MAG combo is fully repaired (thanks to some stuff Ashdown parts sent out FOC), so if I need to make noise superquick, I'll just sit the combo on top of my 1x15. It's done me for the last year; it'll do me for the next few weeks. P Quote
yorks5stringer Posted September 17, 2008 Posted September 17, 2008 Thomann p*ssed me around royally for a month regarding a bass I got from them that was "new" and had clearly been used, and was missing a number of bundled accessories. I documented every contact with them ( incuding their guitar expert -an englishman telling me it did not come with x cable when the manufacturers website said it did etc), wrote to Herr Thomann himself and got an extra 50 euro credit note. They even suggested I had damaged it deliberately just to get money knocked off: I nearly exploded at that one! Quote
NancyJohnson Posted September 24, 2008 Author Posted September 24, 2008 Well a glimmer of good news - the cabinet was collected by UPS on Tuesday (22nd) and they have it back today (24th) and there's a new order in place for a replacement, which should hopefully be with me in a week or so. P Quote
Geek99 Posted September 24, 2008 Posted September 24, 2008 [quote name='phatmonkey' post='276589' date='Sep 3 2008, 10:49 PM']They're very relaxed about returns. You have to find your own courier to ship back to them (I used Parcel2go IIRC), then they'll refund.[/quote] I think you'll find that under the Sale of Goods Act, you can reject the goods if the find the fault within a reasonable period of time and report it to them. They have to collect, or pay to collect and you can even charge them for storage if you incur costs. Quote
NancyJohnson Posted October 15, 2008 Author Posted October 15, 2008 Well nearly two months after my original order, I have my 4x10 from Thomann. Amazingly it's still in one piece after apparently spending three weeks on a tour of Europe. I'll probably buying locally in future. P Quote
dave_bass5 Posted October 16, 2008 Posted October 16, 2008 [quote name='josh3184' post='307541' date='Oct 16 2008, 02:30 AM']glad it worked out in the end![/quote] +1 Ive just ordered a new Fender from them. I intend to send it back if i don't like it. I emailed them first and they were fine about this, in fact they were quite insistent that i was 100% happy with the bass or send it back. Hope i am but i still feel very confident about using them. finger crossed. Quote
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