jonnythenotes Posted November 24, 2015 Share Posted November 24, 2015 Ealier today I posted a request for help and advice in a thread titled Tone Hammer Treble Control.... Anyway I phoned PMT in B'ham, and a new one is already on its way to the shop with my name on it..... No mention of repairs, warranty claims, forms to fill in or sending it back to the States, just a 'we will call you in a day or two to do a straight swap.' I really did not expect a result that quick considering Aguilar are in New York.... Well done PMT, and in particular the bass guy called Jay. I will be singing your praises from now on, starting here on basschat. The whole thing from purchase to resolution has taken 18 hours. It just goes to show that even though they are a national set up, customer service is a very high priority with them..... Felling chuffed to the max.... Quote Link to comment Share on other sites More sharing options...
spiltmilk_2000 Posted November 24, 2015 Share Posted November 24, 2015 Glad to hear the problem was resolved so quickly! Nothing as depressing as a disappointing new amp day! I too wholeheartedly recommend pmt... My local one (East London) has a great team of knowledgable guys and I've not known them be beaten on price. They don't have a huge amount of high end bass stock but can usually get anything in for a try. I am in no way affiliated btw! ;-) Quote Link to comment Share on other sites More sharing options...
skej21 Posted November 24, 2015 Share Posted November 24, 2015 Great service :-) Id be surprised if it's coming from NY though. Aguilar are distributed by Barnes and Mullins here in the UK, which is where they'll probably be getting the replacement from, hence the quick turnaround. It's still great to know that kind of aftercare still exists and the companies that deserve a chance to have our money though :-) Quote Link to comment Share on other sites More sharing options...
Lo-E Posted November 24, 2015 Share Posted November 24, 2015 I followed this thread over from your first. Glad to hear you're being well taken care of. FWIW, the guys at Aguilar stand behind their products and are great people to deal with as well, but it's even better that you were able to sort it all locally. I have used a TH500 for NYC gigs for several years, using all manner of house backline cabinets, and the treble control should indeed have an audible effect. Here's to your replacement being better behaved! Quote Link to comment Share on other sites More sharing options...
jonnythenotes Posted November 24, 2015 Author Share Posted November 24, 2015 Thanks for the help chaps... As soon as it is sorted out, I will let you know.... Quote Link to comment Share on other sites More sharing options...
gapiro Posted November 25, 2015 Share Posted November 25, 2015 See, PMT in Cambridge are generally lacking in the customer services dept, so interesting to hear. I heard through ex staff the owner of PMT is a bit of a scumbag and treats the staff badly but how much of that is bitter ex staff, I dont know. Glad you are all sorted! Quote Link to comment Share on other sites More sharing options...
Sammers Posted November 25, 2015 Share Posted November 25, 2015 Slightly off topic but PMT Brum do Aguilar stuff now? Only ever used to be Ashdown/Ampeg/Hartke gear, so never really bothered going in too much. My office is like a 5 minute walk from there so might pop in more often if they do. Hope it all gets sorted though! Quote Link to comment Share on other sites More sharing options...
jonnythenotes Posted November 25, 2015 Author Share Posted November 25, 2015 I don't think PMT are aguilar dealers, but on occasion they do have there stuff in..... Might be worth a phone call.... Quote Link to comment Share on other sites More sharing options...
Machines Posted November 25, 2015 Share Posted November 25, 2015 I popped in at lunch time today to check out some 8 string guitars (don't ask). The bass stuff is decent, but seems a bit of LOTS of a few brands, although not rubbish ones (Fender/Sandberg/Musicman/Ibanez & R*ckenbacker). Quote Link to comment Share on other sites More sharing options...
spiltmilk_2000 Posted November 25, 2015 Share Posted November 25, 2015 They seem to deal with all the main distributors do they can get most things. They got my Aguilar in on request... Quote Link to comment Share on other sites More sharing options...
kendall Posted November 25, 2015 Share Posted November 25, 2015 Used PMT Bham many times. Always found them very helpful. They made a mistake on my first order. They resolved it quickly and did a little upgrade and a free set of strings of my choice as an apology. I rate them. Quote Link to comment Share on other sites More sharing options...
RockfordStone Posted November 25, 2015 Share Posted November 25, 2015 [quote name='gapiro' timestamp='1448457458' post='2915566'] See, PMT in Cambridge are generally lacking in the customer services dept, so interesting to hear. I heard through ex staff the owner of PMT is a bit of a scumbag and treats the staff badly but how much of that is bitter ex staff, I dont know. Glad you are all sorted! [/quote] I can't say i've found that at all. i've never had a negative experience there. I generally find the staff enthusiastic and helpful. i had an amp from them that had a faulty socket and it was sorted rapidly. I also had them ringing around locating me a fender sandblasted which in the end came from europe. Quote Link to comment Share on other sites More sharing options...
barkin Posted November 25, 2015 Share Posted November 25, 2015 [quote name='gapiro' timestamp='1448457458' post='2915566'] See, PMT in Cambridge are generally lacking in the customer services dept, [/quote] Can't say that's been my experience. I've bought quite a frw bits n bobs from there, and they've always been very friendly and helpful. Most recently I was after a Zoom G1on. The guy told me the price and, with no prompting from me, went away and looked up the cheapest online price and sold me it at that price. No complaints here. Quote Link to comment Share on other sites More sharing options...
41.2Hz Posted November 26, 2015 Share Posted November 26, 2015 New store opening in Cardiff on the weekend. I'll be going for a nose around sometime soon. Quote Link to comment Share on other sites More sharing options...
Stu-khag Posted November 26, 2015 Share Posted November 26, 2015 [quote name='41.2Hz' timestamp='1448536569' post='2916199'] New store opening in Cardiff on the weekend. I'll be going for a nose around sometime soon. [/quote] I'm intrigued to have a look. Gamlins must be mightily annoyed considering they are 30 secs walk away! Quote Link to comment Share on other sites More sharing options...
gapiro Posted November 26, 2015 Share Posted November 26, 2015 [quote name='barkin' timestamp='1448476831' post='2915780'] Can't say that's been my experience. I've bought quite a frw bits n bobs from there, and they've always been very friendly and helpful. Most recently I was after a Zoom G1on. The guy told me the price and, with no prompting from me, went away and looked up the cheapest online price and sold me it at that price. No complaints here. [/quote] [quote name='RockfordStone' timestamp='1448469983' post='2915703'] I can't say i've found that at all. i've never had a negative experience there. I generally find the staff enthusiastic and helpful. i had an amp from them that had a faulty socket and it was sorted rapidly. I also had them ringing around locating me a fender sandblasted which in the end came from europe. [/quote] Maybe i've just been unlucky with them then. Realistically though, it is good to have some competition to Millers again, after DV shut down. Apart from the likes of Thomann etc! Quote Link to comment Share on other sites More sharing options...
BrunoBass Posted November 28, 2015 Share Posted November 28, 2015 I regularly visit the Birmingham and Northampton branch and find customer service at both regularly excellent. I took my son to Brum a couple of years ago to spend his birthday money and the guys couldn't have done more for him. They let him try everything that caught his eye, even stuff that was way out of a 12 year olds budget, without any problem. We left with an Epiphone Les Paul and a Crafter acoustic and they won a customer for life - good on 'em, Quote Link to comment Share on other sites More sharing options...
mrtcat Posted November 29, 2015 Share Posted November 29, 2015 I have used pmt Oxford, Northampton and Birmingham regularly. Oxford is a friendly shop although the smallest of the three. The other two are good also. I had to look after my nephew who lives in Birmingham for a day a few weeks back so we popped into pmt brum for a nose about. They let him play drums without batting an eyelid even when he wanted to try a £5k electric kit. I rarely buy basses or amps new so usually only pop in for smaller bits. Oxford and Northampton don't carry a wide selection of strings which is probably my only disappointment but it's hardly the end of the world. Quote Link to comment Share on other sites More sharing options...
Count Bassy Posted November 29, 2015 Share Posted November 29, 2015 My lad has also used PMT in Northampton and has had great service, both buying, and getting a ssymbol replced under warranty. Quote Link to comment Share on other sites More sharing options...
jonnythenotes Posted November 29, 2015 Author Share Posted November 29, 2015 I collected a brand new replacement TH 500 from PMT this morning, and I will always be grateful to the guys over there for sorting it out so quickly... If any of you from the store are reading this....thanks... Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted November 29, 2015 Share Posted November 29, 2015 (edited) Good to see PMT and Aguilar keeping good customer service going. Edited November 29, 2015 by Lozz196 Quote Link to comment Share on other sites More sharing options...
bonzodog Posted November 29, 2015 Share Posted November 29, 2015 Ive spent a fortune in pmt bham over the years. Great staff but still wish musical exchanges was still open (where most of the pmt staff worked) just for nostalgia Quote Link to comment Share on other sites More sharing options...
Cato Posted December 1, 2015 Share Posted December 1, 2015 (edited) [quote name='bonzodog' timestamp='1448831374' post='2918514'] Ive spent a fortune in pmt bham over the years. Great staff but still wish musical exchanges was still open (where most of the pmt staff worked) just for nostalgia [/quote] It's probably mainly just nostalgia but no other guitar shop has ever given me the same sense of excitement and wonderment I used to get walking into Musical Exchanges on a Saturday afternoon as a teenager. It was just the epitome of how a guitar shop is supposed to look. Edited December 2, 2015 by Cato Quote Link to comment Share on other sites More sharing options...
Subbeh Posted December 1, 2015 Share Posted December 1, 2015 That place was great, used to love digging through all the bass gear. Used to find some really great used stuff and they were always helpful when ordering in lefty versions of basses for me. Really miss that shop! Quote Link to comment Share on other sites More sharing options...
pfretrock Posted December 2, 2015 Share Posted December 2, 2015 [quote name='Cato' timestamp='1449013769' post='2920181'] It's probably mainly just nostalgia but no other guitar shop has ever given me the same sense of excitement and wonderment I used to get walking into Musical Exchanges on a Saturday afternoon as a teenager. It was just the epitome of how a guitar shop is supposed to look. [/quote] Curious, I googled and found this: [url="http://planetbotch.blogspot.co.uk/2013/02/memories-of-musical-exchanges.html"]http://planetbotch.b...-exchanges.html[/url] Bought a few items from PMT, alway drop by for a browse if I'm in the area. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.