Credit where credit is due

[beely]

We often hear of poor service or negative things about companies, so I feel obliged to give praise when a company does the right thing.

I sold an Ampeg SVP PRO to Dvisions of this parish.
I used interparcel and the carrier was TNT.
Unfortunately, despite my best packing efforts, it arrived damaged.
Cue one refund and return of said item. (That's the [b][i]very[/i][/b] short version)

Thankfully I had decided to take the extra insurance, which is probably the best fiver I've spent in a while.
I learned today that interparcel are to meet the claim in full and also refund the original carriage costs.

It was not looking good for a while so I am relieved that it didn't drag on for too much longer.

As I said, credit where credit is due.

[Naetharu]

Cheers for passing that info on - well worth knowing when it comes to sending parcels in future.

[alyctes]

Ditto. Nice to see praise as well as (justified!) slaggings-off.

[gelfin]

A couple of years ago I used Interparcel/TNT to send an amp toa member. Incredibly well packaged and insured.

Arrived damaged. Interparcel paid in full for the amp and refunded costs. So another thumbs up for them.

[barneyg42]

There is a bit of a theme developing here, as much as we can give them credit for sorting the problem out they are still damaging our goods!