beely Posted December 18, 2015 Share Posted December 18, 2015 We often hear of poor service or negative things about companies, so I feel obliged to give praise when a company does the right thing. I sold an Ampeg SVP PRO to Dvisions of this parish. I used interparcel and the carrier was TNT. Unfortunately, despite my best packing efforts, it arrived damaged. Cue one refund and return of said item. (That's the [b][i]very[/i][/b] short version) Thankfully I had decided to take the extra insurance, which is probably the best fiver I've spent in a while. I learned today that interparcel are to meet the claim in full and also refund the original carriage costs. It was not looking good for a while so I am relieved that it didn't drag on for too much longer. As I said, credit where credit is due. Quote Link to comment Share on other sites More sharing options...
Naetharu Posted December 18, 2015 Share Posted December 18, 2015 Cheers for passing that info on - well worth knowing when it comes to sending parcels in future. Quote Link to comment Share on other sites More sharing options...
alyctes Posted December 19, 2015 Share Posted December 19, 2015 Ditto. Nice to see praise as well as (justified!) slaggings-off. Quote Link to comment Share on other sites More sharing options...
gelfin Posted December 21, 2015 Share Posted December 21, 2015 A couple of years ago I used Interparcel/TNT to send an amp toa member. Incredibly well packaged and insured. Arrived damaged. Interparcel paid in full for the amp and refunded costs. So another thumbs up for them. Quote Link to comment Share on other sites More sharing options...
barneyg42 Posted December 22, 2015 Share Posted December 22, 2015 There is a bit of a theme developing here, as much as we can give them credit for sorting the problem out they are still damaging our goods! Quote Link to comment Share on other sites More sharing options...
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