ead Posted December 26, 2015 Share Posted December 26, 2015 General moan in the vague hope somebody from Warwick is on here. I've been trying to get a black pick guard for my Streamer CV4 as the spec. says black for light coloured basses (mine is natural ash) and cream for darker ones. Fair enough, but my one has a cream one fitted for some reason. I first contacted Warwick via the web contact email address in September. Having heard nothing for a while I tried again via Facebook on 12 October and got a reply saking me to contact the shop directly. This I did the same day and got a response back the next day (yeah) saying they would look into it and get back to me quickly. Two months later on 12 December I sent them an email to ask for an update. I got a response back a couple of days later telling me to order one through the website (no mention of the variation to the published spec.). Having pretty much lost the will to live I coughed up the €80 for a replacement part. This finally landed on 23rd December and I breathed a sigh of relief. On opening the box not only was the pick gaurd scuffed and scratched as if it had been kicked around the floor for a while, all the holes bar one were in different locations to the original fit item, plus there were two extra holes as well. Needless to say I have contacted Warwick again but I'm not holding my breath. Maybe by this time next year.... Pretty dissappointing really for a purveyor of pretty expensive basses. Quote Link to comment Share on other sites More sharing options...
Cameronj279 Posted December 26, 2015 Share Posted December 26, 2015 It seems to be a common thing now for people to be having issues with their customer service. Their basses are fantastic but if the service ain't there... Quote Link to comment Share on other sites More sharing options...
TheGreek Posted December 26, 2015 Share Posted December 26, 2015 I was so appalled by their customer service that I sold all my Warwick equipment and have no intention of ever buying any ever again....vote with your wallet. Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted December 26, 2015 Share Posted December 26, 2015 Someone here on a different 'Kick Warwick' thread spoke to the Boss himself, might be worth visiting the thread yourself? Quote Link to comment Share on other sites More sharing options...
Cameronj279 Posted December 26, 2015 Share Posted December 26, 2015 I believe this is the thread York5Stringer is talking about : http://basschat.co.uk/topic/275110-warwick-and-their-new-pricing-system/page__hl__warwick%20customer%20service Quote Link to comment Share on other sites More sharing options...
taunton-hobbit Posted December 26, 2015 Share Posted December 26, 2015 Strange, If I'd been Warwick & seen this on a bass thread, my response would have been jet-propelled....nice to be so big that you can simply shrug and ignore this type of publicity............ Quote Link to comment Share on other sites More sharing options...
Dazed Posted December 27, 2015 Share Posted December 27, 2015 If you've ever perused Warwicks site and their spares prices you might see how expensive they are compared to Thomann. Just look at the delivery charges!! You may have more luck going through a distributor than direct. Quote Link to comment Share on other sites More sharing options...
VTypeV4 Posted December 27, 2015 Share Posted December 27, 2015 Thats a terrible shame.. When I first had my Warwick many years back, I emailed them to register my warranty and spoke of how pleased I was wiith the instrument and they replied very promptly and in a friendly manner. This was back in 2001 when they only made German basses and the range wasn't as vast or complex.. Quote Link to comment Share on other sites More sharing options...
baldwinbass Posted December 29, 2015 Share Posted December 29, 2015 Yep - sorry to hear that. I've recently bought spares direct from Warwick and Thomann - and got great service from both. Quote Link to comment Share on other sites More sharing options...
Grangur Posted December 29, 2015 Share Posted December 29, 2015 I too have had good customer service from Warwick in the past 6-12 months, but this does seem to be a new trend. I'm also on the Scottsbasslessons.com forum and there's a guy there who's not over happy about a gap in the side of the pocket. He got a response from Warwick, but it was simply washing their hands of the situation. Ok the gap may have been there from day 1, but they could have offered a solution even if they charged at cost. Quote Link to comment Share on other sites More sharing options...
ead Posted December 30, 2015 Author Share Posted December 30, 2015 Further update from Warwick: I received and email today offering apologies, a full refund and a desire to sort me out with an p/guard that fits. This feels more like it. I will update on progress as it happens. Quote Link to comment Share on other sites More sharing options...
dadofsix Posted December 30, 2015 Share Posted December 30, 2015 Good for you. My experience with Warwick customer service has always been a good one. Hope your experience proves to be a positive one! Quote Link to comment Share on other sites More sharing options...
Silvia Bluejay Posted January 5, 2016 Share Posted January 5, 2016 I've mentioned this thread to Hans-Peter Wilfer, and he said he's going to look into it. Quote Link to comment Share on other sites More sharing options...
Lw. Posted January 5, 2016 Share Posted January 5, 2016 Maybe you got a bad person the first time - I hope it gets sorted. I've always been very happy with their service when I've contacted them; I dropped my corvette once breaking the adjust-a-nut - emailed to ask about buying a replacement & they send me two FoC. They make such great basses, it'd be a shame if their customer service went the way of so many other large brands. Quote Link to comment Share on other sites More sharing options...
ead Posted January 7, 2016 Author Share Posted January 7, 2016 (edited) Things moving apace now. Muppet here failed to notice the protective film on the p/g, well it was very neat So my apologies to Warwick for that completely unreasonable accusation. Mea maxima culpa. The holes definitely didn't come close to matching though, but it seems like a solution is fast being organised which is great. Edited January 7, 2016 by ead Quote Link to comment Share on other sites More sharing options...
BassTractor Posted January 7, 2016 Share Posted January 7, 2016 [quote name='ead' timestamp='1452206412' post='2947736'] failed to notice the protective film on the p/g [/quote] You're not the first, and you won't be the last. There must be a special switch in the human brain specifically for allowing or not allowing the needed "protective film" thought, as I've heard this story literally dozens of times - often from people with an actual brain. Don't know who or what controls this switch. Anyway, good luck with the rest of the proceedings. Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted January 9, 2016 Share Posted January 9, 2016 Had an issue with my Thumb bass when i bought it back in 89. Bass was shipped back to them as local luthiers unable to determine the fault in electronics somewhere. They covered all costs (was under warranty anyway) to Germany and back and returned it with 3 sets of Elite strings, Warwick sweatshirt, signed posters by various artists, pens and headed notepaper and a very nice pigeon English letter of apology which i believe i might still have. Few yrs ago i needed to replace the electronic module and they were helpful in telling me the original EMG module was no longer manufactuured and the MEC one would be suitable. Was posted and recieved within the week altho they didn't sent any correspondence or emails to let me know it was on its way but that's being picky i think. Local luthier in Edinburgh did the work and bass is good as new. I've heard a lot of poor stories too in fact the repair guy in Edinburgh won't even contact them for parts or advice saying they are just not helpful. Dave Quote Link to comment Share on other sites More sharing options...
karlfer Posted January 10, 2016 Share Posted January 10, 2016 Alain, if it doesn't work out, take your original guard off and take it to Richie Tomson in Wigan Tell him what you want it in and he will sort you. Quote Link to comment Share on other sites More sharing options...
ead Posted January 11, 2016 Author Share Posted January 11, 2016 Cheers Karl, good thought. He did some great work on an old Spector for me. Quote Link to comment Share on other sites More sharing options...
ead Posted January 21, 2016 Author Share Posted January 21, 2016 Progress. New p/g landed and fit is spot on (custom one made for me by Warwick). Here are pics before and after: [attachment=210291:Warwick Streamer CV 102.JPG] [attachment=210292:Streamer CV with new PG.jpg] Now just need to sort out the refund... Quote Link to comment Share on other sites More sharing options...
Grangur Posted January 21, 2016 Share Posted January 21, 2016 [quote name='ead' timestamp='1453405676' post='2959300'] Progress. New p/g landed and fit is spot on (custom one made for me by Warwick). Here are pics before and after: [attachment=210291:Warwick Streamer CV 102.JPG] [attachment=210292:Streamer CV with new PG.jpg] Now just need to sort out the refund... [/quote] Assuming the black is the new one? In which case, it's a great improvement. Cool look. Quote Link to comment Share on other sites More sharing options...
ead Posted January 21, 2016 Author Share Posted January 21, 2016 Yup, the black one is the new one. Chimes with the black headstock rather nicely too. Quote Link to comment Share on other sites More sharing options...
ead Posted January 27, 2016 Author Share Posted January 27, 2016 Still rumbling on re some cash back for the general inconvenience. Warwick have moved from replacement pickguard plus full refund inc. postage; to replacement pickguard with part refund; to we'll refund the postage. I did offer to split the whole thing 50/50 but apprently not. Quote Link to comment Share on other sites More sharing options...
Wolverinebass Posted January 28, 2016 Share Posted January 28, 2016 [quote name='ead' timestamp='1453938030' post='2964573'] Still rumbling on re some cash back for the general inconvenience. Warwick have moved from replacement pickguard plus full refund inc. postage; to replacement pickguard with part refund; to we'll refund the postage. I did offer to split the whole thing 50/50 but apprently not. [/quote] Oh, come on! How about the fillings out of your teeth as well?!! Warwick showing that they are now coming in a close 2nd to Rickenbacker for patronising customer service awards. Beyond a joke. Quote Link to comment Share on other sites More sharing options...
ead Posted February 5, 2016 Author Share Posted February 5, 2016 Another week has gone by and not a peep out of Warwick. I love been treated like this. Quote Link to comment Share on other sites More sharing options...
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