de@n Posted January 23, 2016 Share Posted January 23, 2016 (edited) Hi everybody! I have bought Barefaced Super Twin (3rd generation) cabinet about 2 years ago. I am getting old and I wanted to have lightweight, loud and good sounding cabinet...Super Twin looked just right. Cabinet met my expectations in every way and I have used it in many rehearsals and quite a few gigs. Since recently, I used Super Twin exclusively with EBS T90 90W all tube amplifier...sound was superb...warm, deep, loud enough to be easily heard in 4 piece Rock/Blues/Country band. ...but, in some situations 90W were just not enough and T90's simple EQ did not allowed significant sound tweaking. So...about month ago I bought Gallien Krueger MB500 and paired it with Super Twin. Combination is LOUD and good sounding, sound is different from what I was used to but finding the sound right for me was not a problem. But...with more wattage I have noted presence of discrete rubbing noise in one of the drivers. Noise started when I turned loudness up, in medium/low loudness situation, noise was not audible. I took driver out, inspected inside of the cab for possible wire or insulation rubbing problem...everything seemed OK. Noise was not very loud but I was fixed on it and it started to disturb me...so I contacted Alex (Barefaced No. I man) over email. Respons was prompt with advise to swap drivers just to be sure that that particular driver is cause of the noise. It was. Alex immediately, with no additional questions, sent new driver and FedEx guy rang on my door yesterday. I have installed new driver and tested it with band the same day...perfect...no noise, just big, loud, deep, clean sound... ) My faulty driver is sent to Barefaced for inspection... In my book, this is the best possible customer support ... Many thanks to Alex and Barefaced team Edited January 23, 2016 by de@n Quote Link to comment Share on other sites More sharing options...
machinehead Posted January 23, 2016 Share Posted January 23, 2016 Unbeatable service and good to hear about your experience. It's nice to know the man behind the gear you own, as opposed to a faceless company. Long may Alex prosper. Frank. Quote Link to comment Share on other sites More sharing options...
JapanAxe Posted January 23, 2016 Share Posted January 23, 2016 [quote name='machinehead' timestamp='1453545466' post='2960394'] Long may Alex prosper. [/quote] +1 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted January 23, 2016 Share Posted January 23, 2016 In business reputation is King - and Alex is keen to maintain his rep...good man!! Quote Link to comment Share on other sites More sharing options...
mrtcat Posted January 23, 2016 Share Posted January 23, 2016 (edited) Lovely to hear about such great service. I will certainly be in contact with Alex this year as my 40th approaches and I get to treat myself. It's this kind of service that creates real and justified brand loyalty. I recently had great support from John East after buying a bass on here with a J-retro fitted. Previous owner had wired it up wrong and battery was draining quickly. John sorted it very quickly and without charge. I'll definitely be using and recommending his products again. Edited January 24, 2016 by mrtcat Quote Link to comment Share on other sites More sharing options...
FinnDave Posted January 23, 2016 Share Posted January 23, 2016 I received plenty of good advice from Alex when ordering my Super Twin but haven't had the need to try his customer service despite a good many gigs with it. Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted January 23, 2016 Share Posted January 23, 2016 Whenever I`ve dealt with Alex he`s been superb. Always offered very good advice about his products, to the point where I`ve not bought new/extra Barefaced cabs as his advice has been to stick with the Barefaced cabs I already have. I wonder how many other brands would act in such a way. Quote Link to comment Share on other sites More sharing options...
jimbobothy Posted January 24, 2016 Share Posted January 24, 2016 (edited) .... sounds like I'll be on the hunt for a Barefaced cab instead of another Markbass one then hey ! No probs with the Markbass, just like to buy British gear if I can Edited January 24, 2016 by jimbobothy Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted January 24, 2016 Share Posted January 24, 2016 You`ll notice a real difference Jim, mainly on the highs. I used to use Markbass (got a lovely sound, especially with a Precision imo) and it`s amazing the amount of high their cabs roll-off. Quote Link to comment Share on other sites More sharing options...
Wolverinebass Posted January 24, 2016 Share Posted January 24, 2016 [quote name='Lozz196' timestamp='1453618247' post='2961024'] You`ll notice a real difference Jim, mainly on the highs. I used to use Markbass (got a lovely sound, especially with a Precision imo) and it`s amazing the amount of high their cabs roll-off. [/quote] Did you have the tweeter on maximum Lozz? Just curious. Quote Link to comment Share on other sites More sharing options...
karlfer Posted January 24, 2016 Share Posted January 24, 2016 Great service from Alex, well done him! Quote Link to comment Share on other sites More sharing options...
odysseus Posted January 24, 2016 Share Posted January 24, 2016 A couple of years ago I was looking for a couple of 2x12s to replace my stack. I took an interest in the Big Twin 2s. He could have kept quiet and sold me 2 of them, but he said, "Er... you'll only need one of these, mate." He was indeed correct. Unusual honesty! Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted January 24, 2016 Share Posted January 24, 2016 [quote name='Wolverinebass' timestamp='1453635946' post='2961191'] Did you have the tweeter on maximum Lozz? Just curious. [/quote] IOm my Markbass combo/cab I had the tweeters on (the tweeter on the combo didn`t have an adjuster), and with my Tech21 VT Bass I had to have the treble on full. When I changed rigs I used the same settings with the tweeter off on the Barefaced and immediately had to back off of the treble as it was now way too much. Quote Link to comment Share on other sites More sharing options...
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