Clarky72 Posted May 25, 2016 Share Posted May 25, 2016 (edited) I had a great experience with Interparcel today after they failed to pick up a bass from me, and point blank refused any compensation for messing up. Lovely bunch of people, I won't be using them again. I decided to write to Customer Services after spending almost an hour on the phone to them... Absolutely useless, won't be using them again. Edited May 25, 2016 by Clarky72 Quote Link to comment Share on other sites More sharing options...
ColinB Posted May 25, 2016 Share Posted May 25, 2016 Brilliant! Keep us posted Quote Link to comment Share on other sites More sharing options...
wateroftyne Posted May 25, 2016 Share Posted May 25, 2016 That's a shame, but I guess they've covered themselves against any liability in the copy on the pop-up information window. Quote Link to comment Share on other sites More sharing options...
bobpalt Posted May 25, 2016 Share Posted May 25, 2016 Pathetic. Words are sooooo easy to say, but meaningless unless you intend to honour them. It's like the old Bonzo's song Shirts, when the guy in the song takes his to a 24 Hour Dry Cleaners. When being told they would be ready a week Thursday or something similar, and asking why the sign said 24 hour cleaning he was told "it's just the name of the shop, dear". Quote Link to comment Share on other sites More sharing options...
Marvin Posted May 25, 2016 Share Posted May 25, 2016 Interparcel's specified collection time service is little short of a complete rubbish IMO. Interparcel will have no idea of the collection times of drivers in specific areas. I specified 9am-1pm for collection of a bass I sold. 5.30pm UPS turned up. I personally blame both Interparcel and UPS for wasting my whole day. Interparcel shouldn't have offered a product that could in no way be honoured and UPS for its part and not providing accurate information to 3rd parties. It's the second time in less than 6 months UPS have not been in my good books. Another bass I sold on here was left in a transit cage outside. The cardboard packaging was sodden apparently. Fortunately I pack stuff with so much bubble wrap the bass was still dry. So, Interparcel and UPS. I'll be trying my hardest to avoid them. Quote Link to comment Share on other sites More sharing options...
discreet Posted May 25, 2016 Share Posted May 25, 2016 Problem is, just WHO do you use? Every single courier company has nightmare stories associated with them if you look. There's definitely a niche in the BC market for a bespoke luxury courier service by bass players for bass players. I've got a car and loads of time on my hands! Trouble is, I don't think my rates would be very competitive - and there's the rub. Quote Link to comment Share on other sites More sharing options...
chris_b Posted May 25, 2016 Share Posted May 25, 2016 I haven't sent much through the post but I've not had any problems with DHL (so far. . . . touch wood, fingers crossed!!) Quote Link to comment Share on other sites More sharing options...
LayDownThaFunk Posted May 25, 2016 Share Posted May 25, 2016 DPD and DHL everytime. Stopped using Interparcel years & years ago because they were hopeless... feel for you Clarky. Quote Link to comment Share on other sites More sharing options...
Cosmo Valdemar Posted May 25, 2016 Share Posted May 25, 2016 Watchdog! Quote Link to comment Share on other sites More sharing options...
mentalextra Posted May 25, 2016 Share Posted May 25, 2016 [quote name='discreet' timestamp='1464181031' post='3057288'] .................There's definitely a niche in the BC market for a bespoke luxury courier service by bass players for bass players. I've got a car and loads of time on my hands! Trouble is, I don't think my rates would be very competitive - and there's the rub. [/quote] Spot on! Quote Link to comment Share on other sites More sharing options...
bassace Posted May 25, 2016 Share Posted May 25, 2016 I've always done ok with Interparcel and particularly UPS who I rate. But this is no comfort for the OP. So sympathies. Hermes are the worst. So many times you see the tracking for a two day service and the goods leave the depot go out for delivery and come back again. Up to three times before the stuff finally comes ParcelForce seven days later. Yesterday I ordered a Merc air filter, free delivery, and it was delivered two hours later. That's the way to do it. Hope you get your problem sorted soon. Quote Link to comment Share on other sites More sharing options...
Clarky72 Posted May 25, 2016 Author Share Posted May 25, 2016 [quote name='bassace' timestamp='1464184708' post='3057321'] Hermes are the worst. So many times you see the tracking for a two day service and the goods leave the depot go out for delivery and come back again. Up to three times before the stuff finally comes ParcelForce seven days later. [/quote] I've also had bad experiences with Hermes and ParcelForce. ParcelForce are the worst handlers IMHO, they've smashed a bass and an amp of mine. [quote name='bassace' timestamp='1464184708' post='3057321'] Yesterday I ordered a Merc air filter, free delivery, and it was delivered two hours later. That's the way to do it. [/quote] Wow, now that is good!! [quote name='bassace' timestamp='1464184708' post='3057321'] Hope you get your problem sorted soon. [/quote] Thanks! Quote Link to comment Share on other sites More sharing options...
Clarky72 Posted May 25, 2016 Author Share Posted May 25, 2016 [quote name='discreet' timestamp='1464181031' post='3057288'] Problem is, just WHO do you use? Every single courier company has nightmare stories associated with them if you look. There's definitely a niche in the BC market for a bespoke luxury courier service by bass players for bass players. I've got a car and loads of time on my hands! Trouble is, I don't think my rates would be very competitive - and there's the rub. [/quote] If only there was a bespoke instrument carrier. I've considered using Shiply as it stays in one van, in one person's hands, but its so pricy... Quote Link to comment Share on other sites More sharing options...
discreet Posted May 25, 2016 Share Posted May 25, 2016 [quote name='Clarky72' timestamp='1464185031' post='3057327'] I've considered using Shiply as it stays in one van, in one person's hands, but its so pricy... [/quote] Not as pricey as I'd be, I'll bet. Quote Link to comment Share on other sites More sharing options...
Clarky72 Posted May 25, 2016 Author Share Posted May 25, 2016 [quote name='discreet' timestamp='1464185281' post='3057330'] Not as pricey as I'd be, I'll bet. [/quote] Quote Link to comment Share on other sites More sharing options...
Joebethell Posted May 25, 2016 Share Posted May 25, 2016 Social media is a good way to get your point across most of these big companies pay attention to bookface and tw*ter a lot more than letters and emails as it reflects on them and can be seen/followed by the General public? In fact a lot of companies now have whole departments looking out for mentions of them. Quote Link to comment Share on other sites More sharing options...
Marvin Posted May 25, 2016 Share Posted May 25, 2016 [quote name='Joebethell' timestamp='1464203427' post='3057587'] Social media is a good way to get your point across most of these big companies pay attention to bookface and tw*ter a lot more than letters and emails as it reflects on them and can be seen/followed by the General public? In fact a lot of companies now have whole departments looking out for mentions of them. [/quote] It does indeed pay to use social media. You'd be surprised how quickly you get a response if you have a good grumble on a companies facebook or twitter accounts Quote Link to comment Share on other sites More sharing options...
Roger2611 Posted May 25, 2016 Share Posted May 25, 2016 The trouble seems to be nowadays we are offered increasingly poor service and if we want a better service (what would have been a standard service 10 years ago) we are now expected to pay a premium for it We are having a cooker delivered this week, if we wanted it delivering some time between 9am on Thursday 26th May and August the 15th, it was free, if I wanted to narrow it down at all it became more expensive, if I wanted to narrow it down to a specific day and during daylight hours...well that was in the ultra premium bracket! It's like the current parcel delivery options from Royal Mail, for a top premium price they will deliver next day at a specific time, for a lower price they will deliver with a couple of days and for a rock bottom price they will deliver to someone in your postcode area and you get to go and find it! In a few years time it will even cost you to go and collect it from the sender, the standard service will be you pay for it and they don't let you have it Quote Link to comment Share on other sites More sharing options...
Clarky72 Posted May 25, 2016 Author Share Posted May 25, 2016 [quote name='Marvin' timestamp='1464204211' post='3057597'] It does indeed pay to use social media. You'd be surprised how quickly you get a response if you have a good grumble on a companies facebook or twitter accounts [/quote] I tried this on Twatter and got the same argument back from them that they refuse to help and frankly didn't care less... https://twitter.com/interparcel/status/735467585106550784 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted May 25, 2016 Share Posted May 25, 2016 I think we've all had poor service from couriers at some time, haven't we? We all know that they're a bunch of liars and half wits. A drummer friend of mine is a manager for UPS and says the same. After all, what qualifications do you need to be a Driver? (a driving license is not a qualification). On one occasion I was even told that my address doesn't exist. Until somebody introduces a way to impose a fine on poor performers I think it's unlikely that anything is going to change. In the meantime all we can do is pay the money and trust to luck. I think that I'm lucky in that my regular Parcelforce driver was friends with an elder brother so I know that he's not the weak link and he'll try to sought things out for me when they go wrong.[b]This is the only reason that I use PF[/b]. If he can't fix it for that day then I'm pretty much f**ked and have to accept it. Discreet, please print your T&Cs....I may have some work for you. Quote Link to comment Share on other sites More sharing options...
ivansc Posted May 26, 2016 Share Posted May 26, 2016 FWIW my wife has just had a whine on Trip Advisor about a hotel we stayed at... had a message asking her to call one of the directors the next day, because she got so many hits on TA for it! So maybe we need a Parcel Advisor site or similar! Quote Link to comment Share on other sites More sharing options...
thebassist Posted May 26, 2016 Share Posted May 26, 2016 (edited) I went into Sainsburys about a year ago to complain about something. The customer services lady said she couldn't help and there was nothing they could do. So I asked her what the next level of escalation was. She said the checkout lead so I asked her to get that person to see me. I spoke with this bloke and he said the same as the customer service lady so I asked the same question again - what is the next level of escalation. It was the duty manager. Ok, I'd like to see him please. The exact same thing happened again so I escalated again until the store manager came down (this is about an hour later from when I first walked in. Anyway, the store manger gave me a full refund! Another tip is to try to find a company director(s) email address on Google and contact them. I did that for a car parking ticket and it worked. Now with all these types of things I just keep completely calm and continue through the escalation process. Edited May 26, 2016 by thebassist Quote Link to comment Share on other sites More sharing options...
Fozza Posted May 26, 2016 Share Posted May 26, 2016 (edited) http://viz.co.uk/waiting-in-for-a-f***ing-parcel/ Edited May 26, 2016 by Fozza Quote Link to comment Share on other sites More sharing options...
gapiro Posted May 26, 2016 Share Posted May 26, 2016 The Interparcel T+C are bollocks [color=#4D5459][font=arial][size=3]7.1 [/size][/font][/color][color=#4D5459][font=arial][size=3]Collection dates and times are not guaranteed unless you have selected a '[/size][/font][/color][url="http://www.interparcel.com/help/faq.php?category=Collection%20and%20Delivery"]Guaranteed Collection Service'[/url][color=#4D5459][font=arial][size=3] such as Interparcel Premium[/size][/font][/color] [color=#4D5459][font=arial][size=3]Then[/size][/font][/color] [color=#4D5459][font=arial][size=3]7.2 [/size][/font][/color][color=#4D5459][font=arial][size=3]Any time slots selected are only a request and collections may be made any time from 9am up until 5.30pm should this be the driver's only option (up until 9pm on any given working day for The Yodel & Hermes Economy Service), The driver will always keep to the requested time slot where possible[/size][/font][/color] [color=#4D5459][font=arial][size=3]Which takes precedence? I dont know.[/size][/font][/color] Quote Link to comment Share on other sites More sharing options...
gapiro Posted May 26, 2016 Share Posted May 26, 2016 https://ssl.bbc.co.uk/programmes/b006mg74/contact Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.