LewisK1975 Posted July 14, 2016 Share Posted July 14, 2016 So my beloved ABM1000 took a dive in the band's van and although it seemed to fire up OK, it was sounding pretty sick (that's not a young persons vernacular 'sick' either)........ What looked to be the power amp had completey come off the chassis and one component on the power amp board was sitting up at an angle, popped off the PCB: [attachment=223473:Zoom - Copy.jpg] Emailed Mark and he told me just to send it in. So I packed her up and sent her on Tuesday, it got there pre 1pm on Wednesday. Dropped Mark an email this morning (holding my breath for the diagnosis and repair quote), and him and Guy tell me the amp is fixed, tested and played through to make sure. Will be sent back to me today, delivered tomorrow. Amazing service! Back in time for the weekends gigs. Couldn't be happier. And to top it all off, there was [b]no charge[/b] for the repair, just amazing! Thanks to the Ashdown Team. That's what you call customer service! Quote Link to comment Share on other sites More sharing options...
Kevin Dean Posted July 14, 2016 Share Posted July 14, 2016 Best company I've ever dealt with Quote Link to comment Share on other sites More sharing options...
FuNkShUi Posted July 14, 2016 Share Posted July 14, 2016 Top service Happy Days Quote Link to comment Share on other sites More sharing options...
Merton Posted July 14, 2016 Share Posted July 14, 2016 Yup these guys are top notch when it comes to service Quote Link to comment Share on other sites More sharing options...
Sammers Posted July 14, 2016 Share Posted July 14, 2016 For no charge? that's pretty awesome, well done team Ashdown! Quote Link to comment Share on other sites More sharing options...
LewisK1975 Posted July 14, 2016 Author Share Posted July 14, 2016 (edited) [quote name='Sammers' timestamp='1468507302' post='3091432'] For no charge? that's pretty awesome, well done team Ashdown! [/quote] Obviously I had to pay Parcelforce to ship it to them, but that's all it cost me....no charge for parts/labour/return shipping! Very happy man! Edited July 14, 2016 by LewisK1975 Quote Link to comment Share on other sites More sharing options...
BassBod Posted July 14, 2016 Share Posted July 14, 2016 Good to hear..I'm a recent convert. Nice when a company does more than they have to. Years ago Trace Elliot collected and repaired a one year old amp to sort out a known manufacturing issue, and said don't take it to the dealer as they will try and charge..one phone call completely sorted the problem. Quote Link to comment Share on other sites More sharing options...
FinnDave Posted July 14, 2016 Share Posted July 14, 2016 I emailed a question about my aging ABM500 Evo II to Ashdown today. Had a comprehensive and helpful reply from Guy, the service manager, within ten minutes. It's hard for anyone to beat that! Quote Link to comment Share on other sites More sharing options...
discreet Posted July 14, 2016 Share Posted July 14, 2016 Ashdown CS is second to none. Makes you feel proud to be British and in no way European at all. Quote Link to comment Share on other sites More sharing options...
skychaserhigh Posted July 14, 2016 Share Posted July 14, 2016 I love the Ashdown guys , top people to deal with. Quote Link to comment Share on other sites More sharing options...
Marvin Posted July 14, 2016 Share Posted July 14, 2016 I contacted Ashdown about my ABM as it makes a strange background noise. I got an email back saying what it might be, suggested I get 'it looked at'...that was it. Quote Link to comment Share on other sites More sharing options...
GarfyBass Posted July 14, 2016 Share Posted July 14, 2016 Spoke to Guy today regarding a service on my newly acquired Evo II and I'm there weds next week...Top company and only Amps for me.. Quote Link to comment Share on other sites More sharing options...
CPBass Posted July 14, 2016 Share Posted July 14, 2016 The best company for amps, sales and service. Absolutely awesome!!!! Quote Link to comment Share on other sites More sharing options...
Twincam Posted July 14, 2016 Share Posted July 14, 2016 I like Ashdown. On many levels. But there designs for durability in the power amp section are rubbish. If something goes or there's weird noises its always in there power amp sections. Quote Link to comment Share on other sites More sharing options...
Twincam Posted July 14, 2016 Share Posted July 14, 2016 [quote name='Marvin' timestamp='1468513662' post='3091503'] I contacted Ashdown about my ABM as it makes a strange background noise. I got an email back saying what it might be, suggested I get 'it looked at'...that was it. [/quote] What did they say it could be? I've seen a few abms that have a weird noise and its the power amp section vibrating! Seriously they make a loud weird noise. A real fix would be for ashdown to stop mounting the heatsinks like they do on the board and use a few extra screws to mount the board to the chassis. Its also the reason why sometimes the solder joints crack on them. More frequent in the combos. Mostly ive seen people put a piece of heat resistant rubber under the board. Quote Link to comment Share on other sites More sharing options...
Sibob Posted July 15, 2016 Share Posted July 15, 2016 I don't own any Ashdown anymore, but their service record (and service I've experienced with my previous ABM) is a big reason I'd buy again! Si Quote Link to comment Share on other sites More sharing options...
lowhand_mike Posted July 15, 2016 Share Posted July 15, 2016 good to hear, ive been using them for years now, and my mag 300 recently died mid gig so might send it to them for a checkup Quote Link to comment Share on other sites More sharing options...
M@23 Posted July 15, 2016 Share Posted July 15, 2016 Great to hear! Quote Link to comment Share on other sites More sharing options...
GarfyBass Posted July 20, 2016 Share Posted July 20, 2016 Went over to Ashdown today, Guy went through my Evo head, made some repairs, full service..while I waited, made to feel welcome as always... Picked up a couple of bargains too in the shape of 2x10 Neo loaded uk cabs...for silly money, ok they're not brand new, but hey they're cabs, that to my ears sound awesome. TOP COMPANY! Will always get my money and praise. Quote Link to comment Share on other sites More sharing options...
DGBass Posted July 20, 2016 Share Posted July 20, 2016 I've had very good experience in any dealings with Ashdown so far for amp spares and parts. It's re-assuring that you can call them up on the phone and speak to a real person who is enthusiastic about their product. Quote Link to comment Share on other sites More sharing options...
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