Hipshot - superb customer support

[DBerriff]

Some companies go well beyond what is strictly necessary in looking after their customers. Hipshot helped me out when I found a problem with one of their bridges on a Roscoe bass. I am grateful and impressed.

[EBS_freak]

[quote name='DBerriff' timestamp='1477639745' post='3163454']
Some companies go well beyond what is strictly necessary in looking after their customers. Hipshot helped me out when I found a problem with one of their bridges on a Roscoe bass. I am grateful and impressed.
[/quote]
Hipshot are immense. To be fair, all of the hardware companies that I have dealt with have been exceptional in the customer service front!

[Sibob]

Also had great experiences with Hipshot, long may it continue

Si

[Lee-Man]

I had an issue with a drop D tuner and they had one sent from the states to me faster than the vendor took to reply to my email. Quality people.

[Count Bassy]

I had an A Style bridge off them (16mm spacing so no rails between the saddles). Took an absolute age to come (I think they quoted a month and it took three)and when it did come the saddle location grooves did not line up with the grub screws. I was really pissed off, but they did get a replacement (which was perfect) to me very quickly. It then turned out that I had a problem with the height range but, becaus eof the earlier problem, they custom made a chrome plated spacer for me FOC.

So, dodgy quality control followed by excellent remedial service.