Ashdown let the smoke out!!

[Bassulike66]

I'll cut a long story short here, why don't Ashdown reply to my emails regarding a transformer burnout on one of their amps!?!?

I have a ABM 500 EVO II which i have used for many years. However, the transformer burntout during a recent soundcheck.

I have asked them for the price of a replacement transformer. I don't want a freebie i will gladly stump up the cash if they still actually supply that particular part!!

It's like pulling teeth!!

Mild rant over...any advice on getting hold of a replacement transformer would be appreciated.

[RhysP]

Why not phone them.
You're assuming your emails are reaching them

[LewisK1975]

Weird - Ashdown's customer support is usually excellent. I'll PM you.

[njr911]

In my experience Ashdown customer service is second to none, hope you get it sorted soon.

[dave74200]

Yep, best company I've ever dealt with, inside and outside of music.

[largo]

Me too, I'd be picking up the phone.

[2elliot]

Phone them. The service from Ashdown is normally top notch.

[Merton]

Their service guy normally is only in Tuesday and Wednesday I believe, phone them tomorrow

[Ashdown Engineering]

[quote name='Bassulike66' timestamp='1481546292' post='3193090']
I'll cut a long story short here, why don't Ashdown reply to my emails regarding a transformer burnout on one of their amps!?!?

I have a ABM 500 EVO II which i have used for many years. However, the transformer burntout during a recent soundcheck.

I have asked them for the price of a replacement transformer. I don't want a freebie i will gladly stump up the cash if they still actually supply that particular part!!

It's like pulling teeth!!

Mild rant over...any advice on getting hold of a replacement transformer would be appreciated.
[/quote]

Morning Bassulike,

Sorry to hear about your frustration on this. However we don't seem to have an email that matches what you are saying here. Could you let us know when you sent the email approximately and email address?(DM us if you like) or even better if you can resend the email to [email protected] then he will look after you. We have just trawled the last 7 days of emails and can't find anything that we think is you sadly. OR if you have 5 mins then feel free to call Guy directly on 01621 857853 and he will sort the replacement transformer. He is only in today and tomorrow FYI.

Hope this helps and let us know how you get on. Cheers.

[ezbass]

[quote name='Ashdown Engineering' timestamp='1481626205' post='3193755']


Morning Bassulike,

Sorry to hear about your frustration on this. However we don't seem to have an email that matches what you are saying here. Could you let us know when you sent the email approximately and email address?(DM us if you like) or even better if you can resend the email to [email protected] then he will look after you. We have just trawled the last 7 days of emails and can't find anything that we think is you sadly. OR if you have 5 mins then feel free to call Guy directly on 01621 857853 and he will sort the replacement transformer. He is only in today and tomorrow FYI.

Hope this helps and let us know how you get on. Cheers.
[/quote]
Now that's pro-active - kudos to you, Ashdown.

[Fisheth]

Glad to see Ashdown providing top notch customer support again.

Was about to say I've never had a problem with them and I've been treated like family whever I've dealt with them.

Nice to see it's on the way to getting sorted.

[la bam]

Brilliant company. Always happy to help and give advice.

[BigRedX]

Looks like a good result for the OP.

Pity I couldn't have got that kind of support when my Superfly amp started producing a high pitched whine through the speakers and only switching on intermittently.

[Kevin Dean]

Great company to work with .