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Hipshot's awesome Customer Service


bazzbass
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I bought a used Hipshot Vintage bridge for my MIM Jazz over a year ago and only just installed it.

The seller had lost the allen key to adjust the saddle height and none of mine fit. It is a really tiny screw .

I emailed Hipshot and they replied within a day that they'll post a few spares out to me, free of charge all the way to me in Australia.

That is great customer service, to send a part to a second hand buyer goes beyond what is expected.

Just thought I'd share my experience.

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