Hipshot's awesome Customer Service

[bazzbass]

I bought a used Hipshot Vintage bridge for my MIM Jazz over a year ago and only just installed it.

The seller had lost the allen key to adjust the saddle height and none of mine fit. It is a really tiny screw .

I emailed Hipshot and they replied within a day that they'll post a few spares out to me, free of charge all the way to me in Australia.

That is great customer service, to send a part to a second hand buyer goes beyond what is expected.

Just thought I'd share my experience.

[bartelby]

They're great.

A few years ago I emailed them to buy a new lever for a D-Tuner. They emailed back within 24 hours saying their products have a lifetime guarantee, so send an address and they'll ship a replacement lever.