jerseytrev Posted October 29, 2008 Share Posted October 29, 2008 when putting new strings on my $$ .the E tuner sudenly went click thought oops ! on inspection the white plasic washer behind the key had split . took off key using philips screwdriver, put washer from my other bass on .works fine . seems it only acts as a friction washer . tuner worked fine without it ,but have ordered new tuner as i do not seem to be able to buy these washers on their own . has anyone else experienced this or is it a one off. ? Quote Link to comment Share on other sites More sharing options...
The Burpster Posted October 29, 2008 Share Posted October 29, 2008 No as sadly I dont own any Warwicks (BTW that doesnt mean I wont at some point!) But I'm surprised you cant get the washers...... Could you try and source then from somewhere else? what size are they? Quote Link to comment Share on other sites More sharing options...
s_u_y_* Posted October 29, 2008 Share Posted October 29, 2008 Did you contact Warwick directly? They might have been able to point you in the right direction. Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted October 29, 2008 Author Share Posted October 29, 2008 (edited) [quote name='The Burpster' post='317919' date='Oct 29 2008, 08:39 PM']No as sadly I dont own any Warwicks (BTW that doesnt mean I wont at some point!) But I'm surprised you cant get the washers...... Could you try and source then from somewhere else? what size are they?[/quote] hi about 3-4 mm have e-mailed warwick told them the serial number and still under warranty .will search around for washers . will keep you posted if i get a reply Edited October 29, 2008 by jerseytrev Quote Link to comment Share on other sites More sharing options...
Dubs Posted October 30, 2008 Share Posted October 30, 2008 never had this sort of problem. Did you have it tuned higher than E for some reason? Quote Link to comment Share on other sites More sharing options...
XB26354 Posted October 30, 2008 Share Posted October 30, 2008 You didn't tighten the stiffness adjustment screw on the end of the tuner perhaps? Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted October 30, 2008 Author Share Posted October 30, 2008 [quote name='XB26354' post='318287' date='Oct 30 2008, 12:23 PM']You didn't tighten the stiffness adjustment screw on the end of the tuner perhaps?[/quote] well e-mailed warwick and no they do not do the washers seperate ,and the warranty covers the bass not the hardware so i ordered two tuners one left one right for spares 13.80 euro plus 10 euro postage which seems quite cheap . he said it was unusual . must have had a friday one . i was worried it was a common fault . is it usual not to include hardware in the warranty with other makes ? Quote Link to comment Share on other sites More sharing options...
Alun Posted October 30, 2008 Share Posted October 30, 2008 Not a Warwick but two of the washers have gone on my Cort Curbow recently No real effect on the bass, just odd. Cheers Alun Quote Link to comment Share on other sites More sharing options...
The Burpster Posted October 30, 2008 Share Posted October 30, 2008 [quote name='jerseytrev' post='317970' date='Oct 29 2008, 09:49 PM']hi about 3-4 mm have e-mailed warwick told them the serial number and still under warranty .will search around for washers . will keep you posted if i get a reply[/quote] If you can measure then and compare the sizes to some known thread sizes..... try here..... [url="http://www.modelfixings.co.uk/washers.htm#nylon%20washers"]http://www.modelfixings.co.uk/washers.htm#nylon%20washers[/url] Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted October 30, 2008 Author Share Posted October 30, 2008 [quote name='The Burpster' post='318664' date='Oct 30 2008, 09:17 PM']If you can measure then and compare the sizes to some known thread sizes..... try here..... [url="http://www.modelfixings.co.uk/washers.htm#nylon%20washers"]http://www.modelfixings.co.uk/washers.htm#nylon%20washers[/url][/quote] thanks good site Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted October 30, 2008 Author Share Posted October 30, 2008 [quote name='Alun' post='318639' date='Oct 30 2008, 07:56 PM']Not a Warwick but two of the washers have gone on my Cort Curbow recently No real effect on the bass, just odd. Cheers Alun[/quote] yes just weak nylon i think plastics can be brittle if too hot when made ,become harder but brittle . seems rare though which is a bonus Quote Link to comment Share on other sites More sharing options...
XB26354 Posted October 30, 2008 Share Posted October 30, 2008 A bit of a joke as they are Warwick branded Gotoh tuners - that should definitely be a warranty repair! All Warwick's hardware is bespoke to them so I can't see why they wouldn't replace it (at least they could return the faulty tuner to Japan for QC purposes). I'd agree that it is rare - having bought about 40 Warwick tuners, plus all the existing ones on Warwicks I've owned over the years I've never seen your problem (hope quality isn't on the slide!) Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted October 31, 2008 Author Share Posted October 31, 2008 (edited) [quote name='XB26354' post='318741' date='Oct 30 2008, 11:43 PM']A bit of a joke as they are Warwick branded Gotoh tuners - that should definitely be a warranty repair! All Warwick's hardware is bespoke to them so I can't see why they wouldn't replace it (at least they could return the faulty tuner to Japan for QC purposes). I'd agree that it is rare - having bought about 40 Warwick tuners, plus all the existing ones on Warwicks I've owned over the years I've never seen your problem (hope quality isn't on the slide!)[/quote] quite agree like buying a car and only the bodywork is covered the engine and drive not included warwick after sales suck ,they thanked me for having two ,won't be three . ps just mailed them telling them this . Edited October 31, 2008 by jerseytrev Quote Link to comment Share on other sites More sharing options...
Annoying Twit Posted October 31, 2008 Share Posted October 31, 2008 I'm no lawyer, but if you bought that bass new in the UK, the Sale of Goods Act should apply. That is, that the bass (all of it) should be required to be of merchantable quality, free from defects, and last a reasonable time. And, if it breaks for a reason other than misuse then the retailer who sold it to you should be responsible for repair or replacement. As I said, I'm no lawyer, but believe that companies selling in the UK cannot remove your statutory rights under the act by unilaterally deciding that they don't warranty the whole product. How long ago did you buy it, and did you buy it in the UK? Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted October 31, 2008 Author Share Posted October 31, 2008 [quote name='Annoying Twit' post='319390' date='Oct 31 2008, 10:56 PM']I'm no lawyer, but if you bought that bass new in the UK, the Sale of Goods Act should apply. That is, that the bass (all of it) should be required to be of merchantable quality, free from defects, and last a reasonable time. And, if it breaks for a reason other than misuse then the retailer who sold it to you should be responsible for repair or replacement. As I said, I'm no lawyer, but believe that companies selling in the UK cannot remove your statutory rights under the act by unilaterally deciding that they don't warranty the whole product. How long ago did you buy it, and did you buy it in the UK?[/quote] 26/05/08 from the bass centre Quote Link to comment Share on other sites More sharing options...
Annoying Twit Posted October 31, 2008 Share Posted October 31, 2008 [quote name='jerseytrev' post='319395' date='Oct 31 2008, 11:03 PM']26/05/08 from the bass centre[/quote] Speak to the Bass Centre. As I said, I'm no lawyer, but I believe that it's their responsibility to fix your tuner, unless it was your negligence that caused the fault. Your local trading standards will be able to give advice, but I believe that when goods break within six months of purchase it is presumed that the fault was present at the time of purchase and its up to the seller to prove that they were not. After six months, it's the responsibility of the buyer to show that the fault was there at the time of purchase. You bought the bass just over five months ago. Companies will often hide behind their warranties. But goods are expected to last for a reasonable time. How long this "reasonable" length of time is depends on the nature of the product, the price paid, etc. But I would expect that a premium brand bass would last for years without faults, and Trading Standards may agree. So if a company says that the warranty is only for one year, and after that you're on your own, that may not actually be the case. Again, the company cannot just say that the warranty does not apply to all parts of the product. But in terms of the contract of sale, "the company" is The Bass Centre, not Warwick. As I keep saying, I'm no lawyer. But your contract of sale was with The Bass Centre, not with Warwick. So it's them you need to speak to. If they say that you need to speak to Warwick, then you may want to point out to them that you bought the bass from them, your contract is with them, and that your bass was not of merchantable quality. But, The Bass Centre primarily (as far as I know) sells premium quality products. And hence I'd expect (no guarantee of course) that they will act properly to fix the problem. That you've already bought tuners could be a problem, but speak to them and see what happens. If it looks like it is going to become a problem, you are probably best off going to your local Trading Standards to ask for advice. You could also ask on the consumer rights forums of [url="http://www.consumeractiongroup.co.uk/"]http://www.consumeractiongroup.co.uk/[/url] and/or [url="http://www.moneysavingexpert.co.uk"]http://www.moneysavingexpert.co.uk[/url] Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted October 31, 2008 Author Share Posted October 31, 2008 [quote name='Annoying Twit' post='319400' date='Oct 31 2008, 11:23 PM']Speak to the Bass Centre. As I said, I'm no lawyer, but I believe that it's their responsibility to fix your tuner, unless it was your negligence that caused the fault. Your local trading standards will be able to give advice, but I believe that when goods break within six months of purchase it is presumed that the fault was present at the time of purchase and its up to the seller to prove that they were not. After six months, it's the responsibility of the buyer to show that the fault was there at the time of purchase. You bought the bass just over five months ago. Companies will often hide behind their warranties. But goods are expected to last for a reasonable time. How long this "reasonable" length of time is depends on the nature of the product, the price paid, etc. But I would expect that a premium brand bass would last for years without faults, and Trading Standards may agree. So if a company says that the warranty is only for one year, and after that you're on your own, that may not actually be the case. Again, the company cannot just say that the warranty does not apply to all parts of the product. But in terms of the contract of sale, "the company" is The Bass Centre, not Warwick. As I keep saying, I'm no lawyer. But your contract of sale was with The Bass Centre, not with Warwick. So it's them you need to speak to. If they say that you need to speak to Warwick, then you may want to point out to them that you bought the bass from them, your contract is with them, and that your bass was not of merchantable quality. But, The Bass Centre primarily (as far as I know) sells premium quality products. And hence I'd expect (no guarantee of course) that they will act properly to fix the problem. That you've already bought tuners could be a problem, but speak to them and see what happens. If it looks like it is going to become a problem, you are probably best off going to your local Trading Standards to ask for advice. You could also ask on the consumer rights forums of [url="http://www.consumeractiongroup.co.uk/"]http://www.consumeractiongroup.co.uk/[/url] and/or [url="http://www.moneysavingexpert.co.uk"]http://www.moneysavingexpert.co.uk[/url][/quote] i have sent a mail to them .to befair when i bought my first warwick it came down with a broken nut ,they replaced it free of charge no problem . so i will see what happens as they have been very good in the past ,perhaps i should have contacted them in the first place . thanks for your help it is much appreciated Quote Link to comment Share on other sites More sharing options...
Annoying Twit Posted October 31, 2008 Share Posted October 31, 2008 [quote name='jerseytrev' post='319401' date='Oct 31 2008, 11:30 PM']i have sent a mail to them .to befair when i bought my first warwick it came down with a broken nut ,they replaced it free of charge no problem . so i will see what happens as they have been very good in the past ,perhaps i should have contacted them in the first place . thanks for your help it is much appreciated[/quote] I'm running around doing several things here at once, so I've garbled the description a bit. But this link has some better written information. There are better links as I've read them before, but can't find them. [url="http://www.consumerline.org/legislation/?cat=consumer+law&item=sale+of+goods"]http://www.consumerline.org/legislation/?c...m=sale+of+goods[/url] Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted November 1, 2008 Author Share Posted November 1, 2008 [quote name='Annoying Twit' post='319402' date='Oct 31 2008, 11:34 PM']I'm running around doing several things here at once, so I've garbled the description a bit. But this link has some better written information. There are better links as I've read them before, but can't find them. [url="http://www.consumerline.org/legislation/?cat=consumer+law&item=sale+of+goods"]http://www.consumerline.org/legislation/?c...m=sale+of+goods[/url][/quote] had a reply from dave at the bass centre he agrees and has said that he will contact warwick about future sales ,his tech is going to sort me out a washer . my other warwick came down with a cracked nut they replaced it no problem . Quote Link to comment Share on other sites More sharing options...
peted Posted November 5, 2008 Share Posted November 5, 2008 I believe that The Bass Centre are Warwick 'Gold' Dealers, so they'll have quite a lot of sway with their account manager at Warwick UK. I've had my Thumb BO from new since 2003 and never experienced any issues with the tuners. Like you say, it must have just been a 'Friday' part. I had issues with my Just-a-Nut II which Warwick were very quick to reply to my emails including a telephone number for the top guy at Warwick UK at the time, still had to buy parts but they weren't expensive. Quote Link to comment Share on other sites More sharing options...
jerseytrev Posted November 5, 2008 Author Share Posted November 5, 2008 [quote name='peted' post='322621' date='Nov 5 2008, 01:13 PM']I believe that The Bass Centre are Warwick 'Gold' Dealers, so they'll have quite a lot of sway with their account manager at Warwick UK. I've had my Thumb BO from new since 2003 and never experienced any issues with the tuners. Like you say, it must have just been a 'Friday' part. I had issues with my Just-a-Nut II which Warwick were very quick to reply to my emails including a telephone number for the top guy at Warwick UK at the time, still had to buy parts but they weren't expensive.[/quote] tuners came today removed washer and replaced it on the bass . so i have spare tuners now . parts are reasonably priced so hopefully no more problems . Quote Link to comment Share on other sites More sharing options...
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