T-Bay Posted July 9, 2017 Posted July 9, 2017 I have a Hercules stand I bought a while back, the handle/ adjuster has gone sticky over the last few months which makes it a pain to use. I contacted Hercules in the hope they could supply the part. After sending a couple of pics they very kindly replaced it FOC for me. Always nice to get good service :-) Quote
scrumpymike Posted July 9, 2017 Posted July 9, 2017 They've done the same for me and a few other Basschat members. Top marks! Quote
bazzbass Posted July 9, 2017 Posted July 9, 2017 good to know as I have two of their tiny folding stands, rugged as heck I'll add them to Hipshot as givers of great customer service Quote
T-Bay Posted July 9, 2017 Author Posted July 9, 2017 [quote name='scrumpymike' timestamp='1499616969' post='3332516'] They've done the same for me and a few other Basschat members. Top marks! [/quote] So it sounds like it's a common problem then. They could not have been more helpful, they only asked for a pic and where I got it and then were happy to replace. It arrived next day too. Quote
TheGreek Posted July 9, 2017 Posted July 9, 2017 They know there were problems with certain models - same happened with me - sent me a new one and I kept the original one, swapped the sticky part for a nut and bolt - hey presto, worked fine - in effect had a free stand. Good to see some companies care about customer service. Quote
scrumpymike Posted July 16, 2017 Posted July 16, 2017 [quote name='TheGreek' timestamp='1499630042' post='3332626'] They know there were problems with certain models - same happened with me - sent me a new one and I kept the original one, swapped the sticky part for a nut and bolt - hey presto, worked fine - in effect had a free stand. Good to see some companies care about customer service. [/quote] +1 - if they are happy to spare no expense when fixing quality issues you have to assume that they don't have many. I was happy to buy 2 more of their stands afterwards. Quote
CameronJ Posted July 17, 2017 Posted July 17, 2017 This is reassuring to hear as I love Hercules stands and buy them pretty much exclusively, whether it's instrument stands, mic stands etc. They're solidly built and now I know they'll be easy to deal with should something go wrong. Cheers for the heads up folks. Quote
barkin Posted January 9, 2018 Posted January 9, 2018 I noticed a couple of weeks back that one of my Hercules stands has developed sticky handle syndrome. They haven't replied to my email... Quote
TheGreek Posted January 9, 2018 Posted January 9, 2018 Send them another email - Xmas being in the way may have been the issue. They sent me a replacement and all I had to do was send them photos so they knew which model it was. Quote
Bluewine Posted January 10, 2018 Posted January 10, 2018 (edited) On 7/9/2017 at 11:27, bazzbass said: good to know as I have two of their tiny folding stands, rugged as heck I'll add them to Hipshot as givers of great customer service I have had 2 in the trunk of my car for 6 years. They're great , especially for odd shaped basses like my Thunderbird. But my Gibson ES-335 and Gold Top Les Paul bass feel very safe in the Hercules stand. The tripod nobs have always been tight and a pain , but it really doesn't bother me. Blue Edited January 10, 2018 by Bluewine Quote
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