franzbassist Posted July 13, 2017 Share Posted July 13, 2017 So the zip on my Mono Expander backpack failed two years into owning it. Very disappointing. The stitching just came apart. I contacted Mono, sent a copy of the original invoice, and even though the shop I bought it from is no longer a Mono dealer they are sending me a replacement gratis. Top service, very happy Quote Link to comment Share on other sites More sharing options...
PawelG Posted July 13, 2017 Share Posted July 13, 2017 There is nothing better than great customer service. Quote Link to comment Share on other sites More sharing options...
TheGreek Posted July 13, 2017 Share Posted July 13, 2017 Agree - justifies paying the extra in the first place. Quote Link to comment Share on other sites More sharing options...
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