Highfox Posted September 5, 2017 Share Posted September 5, 2017 I bought a used Darkglass vintage tubes a while ago and alsways had it on my board, a couple of weeks ago it started playing up, unresponsive controlls and distorting through by-pass. Contacted Darkglass for a possible solution, they asked me to return it which I did, a few days later I got it back working and they had even cleaned it up after all the road use. Great customer service, seem like one of the good companies out there A+ Just thought I would share. Quote Link to comment Share on other sites More sharing options...
dudewheresmybass Posted September 6, 2017 Share Posted September 6, 2017 Douglas is very customer focussed. I had an issue with my b3k a few years ago, and Douglas got it sorted swiftly and efficiently- in time for a gig! Can't praise them enough on this front. Quote Link to comment Share on other sites More sharing options...
bjelkeman Posted September 7, 2017 Share Posted September 7, 2017 They are great that way. Quote Link to comment Share on other sites More sharing options...
Dood Posted September 7, 2017 Share Posted September 7, 2017 Doug let me cuddle the prototype Darkglass amp, in a lift, with his girlfriend. Whilst he watched. It felt so wrong, but so right. Quote Link to comment Share on other sites More sharing options...
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