JohnR Posted February 26, 2018 Share Posted February 26, 2018 I just had to double check to make sure I hadn’t logged onto talkbass by mistake. 1 Link to comment Share on other sites More sharing options...
drTStingray Posted February 26, 2018 Share Posted February 26, 2018 (edited) I've always had good experiences at the Bass Gallery which has had some excellent basses in stock - responsible for giving me Wal and Musicman Sabre GAS - also tolerating me trying a whole strong of Precision basses before I convinced myself I still prefer Stingrays haha!! Also provided good advice re the board on my Fretless. For those who thought the shop was closed - well so did I the first time I went - you have to press the buzzer and someone lets you in..... I also found its far easier to walk to it by walking up the road on the west side of St Pancras International Station and continuing into Royal College Street than going by tube!! Its an Alladin's cave of bass equipment with some great used stuff on display as well. Wonderful. Edited February 26, 2018 by drTStingray Link to comment Share on other sites More sharing options...
project_c Posted February 26, 2018 Share Posted February 26, 2018 Love the gallery. Link to comment Share on other sites More sharing options...
thebassgallery Posted February 26, 2018 Author Share Posted February 26, 2018 41 minutes ago, Cosmo Valdemar said: I've only ever had bad experiences at the Gallery - too numerous to list here, and enough to have left me happy to never visit there again - but I must say it is extremely pleasing to see them reaching out to the community in this way, and is a refreshingly friendly manner. A personable approach goes a long way. Welcome Charlie, and thank you for the introduction. I'll be sure to pop in next time I'm in the area! Sorry to hear that! I hate the thought that people have had negative experiences at the shop. Of course, being in retail (and ultimately being humans!), there are going to be times where things go wrong but that's not what we're about at all! We pride ourselves on customer service and would always hope that our customers tell us if they are unhappy with the service that they receive. We're always open to suggestions on how we can improve our business and that's one of the reasons why we're now active on BC. 1 Link to comment Share on other sites More sharing options...
thebassgallery Posted February 26, 2018 Author Share Posted February 26, 2018 5 hours ago, Woodinblack said: I went there once, the door was shut so I went away which was a shame. Someone told me later it was always like that. I know there's been confusion over the buzzer system we have so let me explain that. All three of us work down in the basement so the upstairs part of the shop is often unmanned and due to being in a busy part of London with a high crime rate we have keep the door shut! However we'll ALWAYS answer the door if you ring the buzzer! Or if you can't find the buzzer just knock and we'll rise from the bass dungeon to let you in 3 Link to comment Share on other sites More sharing options...
Woodinblack Posted February 27, 2018 Share Posted February 27, 2018 Makes sense I guess - I just don't like interrupting people 1 Link to comment Share on other sites More sharing options...
CameronJ Posted February 27, 2018 Share Posted February 27, 2018 Always a pleasure to visit The Gallery - as @Al Krow mentioned above, we’ve had a couple of pedal/cab shootouts there and the guys have been very friendly and accommodating. I’ve personally had setups and mods done to a couple of my basses and the results are always pleasing. I really should learn how to properly do my own setups but I’m just too lazy Also, Charlie introduced me to Comfort Strapps which I now use exclusively as they’re excellent! Link to comment Share on other sites More sharing options...
leftybassman392 Posted February 27, 2018 Share Posted February 27, 2018 (edited) Another +1 for The Gallery. I have a headless Original Lefty 5 as my one and only remaining bass. Fabulous instrument that I will never part with. They also did a job selling my '84 Wal (which proved to be more of a mission than I was expecting). Great place to visit. If you're in London with some time on your hands you could do a lot worse than take a walk up the Camden Road and spend some time there. Good to see that they now have a presence here. All the best guys. Edited February 27, 2018 by leftybassman392 Link to comment Share on other sites More sharing options...
charic Posted February 27, 2018 Share Posted February 27, 2018 Welcome to the forum Not been to the shop for a good few years (but then I've not been in many shops for a few years!) but it's a great little tardis of a place. Glad to have you on site and see some of the quirky basses you have knocking around the place Link to comment Share on other sites More sharing options...
Steve Browning Posted February 27, 2018 Share Posted February 27, 2018 This was my last experience of the the Bass Gallery. Just after Boogie brought out the Subway series of cabs, I ordered two (15s) from the shop. The first one arrived and the second took a little longer (from the Boogie end). Once I had the pair, I ran them up and there was a clear rattle coming from one of them. I did everything I could to check things over (made sure all the screws were tight etc) to no avail. Eventually, I contacted Boogie (luckily, a good mate is an endorsee) and Boogie conceded that the speaker must be faulty. Through the Bass Gallery they agreed to send over a replacement speaker. As someone who has a 'real' job to keep a roof over the family's head, I couldn't easily get time off to head up to London but the guy who was going to do the swap (I apologise for not remembering the name) actually delayed leaving for his holiday (that day) to meet me at the shop. he didn't rush around but took his time to open up the box and remove the speaker ready to swap out the rattling one. After getting it out the trouble was evident. The guy stapling in the wadding had obviously reloaded his staple gun and a block of 4 staples had dropped in and stuck to the magnet, near the cone. With those gone, the speaker behaved as it should. Having opted to keep the original speaker, I was offered the replacement one free of charge - on the proviso that I would return it if Boogie wanted it back. They never did and so I have a spare speaker in case I ever need it. I doubt I will becaue my diesel 2x15 has lasted for 30 years without fault. Before then, I had only bought a wreck of a Precision from the shop so I was not any kind of regular. I was hugely impressed by the level of service and customer care shown. For that, they will always be my number 1 store. 4 Link to comment Share on other sites More sharing options...
uk_lefty Posted February 27, 2018 Share Posted February 27, 2018 Home of Sei bass you say..... Oh god that's not helping me keep my money in my pocket at all!! 1 Link to comment Share on other sites More sharing options...
Geek99 Posted February 27, 2018 Share Posted February 27, 2018 It took four years of trying on various trips to that london but I finally got to @thebassgallery and the man there was kind enough to stay open a few minutes to let me look around. Link to comment Share on other sites More sharing options...
Cairobill Posted February 27, 2018 Share Posted February 27, 2018 (edited) Fabulous bass shop! In my experience they also manage to defy the 'dealer sells more than private' rule. I bought an as new Roadworn Jazz from them for 650 quid just over a year ago Excellent place to buy a bass. And if your gear needs a fix or a mod, they're top notch. Edited February 27, 2018 by Cairobill Link to comment Share on other sites More sharing options...
bertbass Posted February 27, 2018 Share Posted February 27, 2018 Excellent selection of left handed basses you have there. Both of them look very nice! Link to comment Share on other sites More sharing options...
milford59 Posted February 27, 2018 Share Posted February 27, 2018 If you would like some constructive feedback on your website:- The one filter that I want to see is "Availability" - I don't want to wade through dozens of pictures on the off-chance that what I am interested in will be in stock. For example, I am interested in a 33", 32" or a short scale Fender, or maybe an Alembic - there are lots of pictures - all sold..... If I was interested in a 4-string fretless Fender (I am not) then I don't want to see the 10 you have sold - at least not in that section of the website. It would be better if you put them somewhere else., or allowed Sold items to be filtered out first. 10 Link to comment Share on other sites More sharing options...
CameronJ Posted February 27, 2018 Share Posted February 27, 2018 3 minutes ago, milford59 said: If you would like some constructive feedback on your website:- The one filter that I want to see is "Availability" - I don't want to wade through dozens of pictures on the off-chance that what I am interested in will be in stock. For example, I am interested in a 33", 32" or a short scale Fender, or maybe an Alembic - there are lots of pictures - all sold..... If I was interested in a 4-string fretless Fender (I am not) then I don't want to see the 10 you have sold - at least not in that section of the website. It would be better if you put them somewhere else., or allowed Sold items to be filtered out first. Massive +1 to all of this. also, it seems impossible to find the workshop page through the site itself. I’m on an iPad so maybe this is an issue which only applies to the mobile version of the site but still...I literally had to google search “Bass Gallery workshop” to get to the relevant page! Link to comment Share on other sites More sharing options...
LewisK1975 Posted February 27, 2018 Share Posted February 27, 2018 Whenever I visit 'That London' I always go to the Gallery during my stays. It's a great shop and the guys have always been super friendly and not pushy every time I've been there. Usually ends up with me parting with a sizeable amount of cash! Keep up the good work gents! Link to comment Share on other sites More sharing options...
4000 Posted February 27, 2018 Share Posted February 27, 2018 I've been a (fairly) regular customer since 1996. Have had 2 custom Seis and 2 used Seis off them, plus numerous odds and sods, and they have done pretty much all my repairs and setups (well, those beyond my skills) in that time. I love the place. Don't know Charlie so well (yet) as I've only met him a couple of times or so, but know Martin and John pretty well and they're both great, genuine guys and know their stuff (they build Seis basses......nuff said!). Have to say I'm surprised people have had apparently unresolved negative experiences as they're by far the most customer-focussed music shop that I've ever been to, but I guess YMMV and all that. As I've said elsewhere, I'd live there if I could. 1 Link to comment Share on other sites More sharing options...
thebassgallery Posted February 27, 2018 Author Share Posted February 27, 2018 24 minutes ago, milford59 said: If you would like some constructive feedback on your website:- The one filter that I want to see is "Availability" - I don't want to wade through dozens of pictures on the off-chance that what I am interested in will be in stock. For example, I am interested in a 33", 32" or a short scale Fender, or maybe an Alembic - there are lots of pictures - all sold..... If I was interested in a 4-string fretless Fender (I am not) then I don't want to see the 10 you have sold - at least not in that section of the website. It would be better if you put them somewhere else., or allowed Sold items to be filtered out first. Excellent point and one we hear quite often. We do like to keep our sold stock on the website as it can give you an idea of the kind of stock we've had in the past (some people also just like the bass porn), however I do agree that it can clutter the website. Behind the scenes we're currently working on some tweaks to our website which will hopefully solve this problem! 2 Link to comment Share on other sites More sharing options...
fleabag Posted February 27, 2018 Share Posted February 27, 2018 I've also visited the website and seen those multitude of SOLD basses. It would be much more user friendly to have all SOLD basses in their own section 2 Link to comment Share on other sites More sharing options...
obbm Posted February 27, 2018 Share Posted February 27, 2018 2 minutes ago, fleabag said: I've also visited the website and seen those multitude of SOLD basses. It would be much more user friendly to have all SOLD basses in their own section Same for amps and cabs. I am looking for a Berg CN112 and keep seeing that you have one, but it was sold months ago. Not very helpful. 1 Link to comment Share on other sites More sharing options...
ped Posted February 27, 2018 Share Posted February 27, 2018 3 minutes ago, fleabag said: I've also visited the website and seen those multitude of SOLD basses. It would be much more user friendly to have all SOLD basses in their own section Your wife has installed a special browser plugin that marks everything 'Sold' 2 9 Link to comment Share on other sites More sharing options...
Merton Posted February 27, 2018 Share Posted February 27, 2018 Hello Charlie! Big props to you last year for your patience whilst I changed my mind two or three times about which Barefaced can to buy Link to comment Share on other sites More sharing options...
fleabag Posted February 27, 2018 Share Posted February 27, 2018 39 minutes ago, ped said: Your wife has installed a special browser plugin that marks everything 'Sold' That sneaky ole bag ! 1 Link to comment Share on other sites More sharing options...
Woodinblack Posted February 27, 2018 Share Posted February 27, 2018 I have had that same problem with the website, and websites like that (there are a couple) I don't care what you have sold in the past, or what you normally carry, I only care when looking at what you have available. It is very frustrating to find something interesting to see that it is sold. I am not sure why a customer would care what you did have, but certainly if someone actually wanted that it could be something that could be tucked somewhere for those people to see. 1 Link to comment Share on other sites More sharing options...
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