ZilchWoolham Posted February 27, 2018 Share Posted February 27, 2018 I agree with previous posters regarding a sold section. I think having old stock listed actually could be useful for estimating the current value of a certain instrument, but that's not possible at the moment since the dates for the sales aren't shown. So that's another recommendation. Link to comment Share on other sites More sharing options...
milford59 Posted February 27, 2018 Share Posted February 27, 2018 6 hours ago, thebassgallery said: Excellent point and one we hear quite often. We do like to keep our sold stock on the website as it can give you an idea of the kind of stock we've had in the past (some people also just like the bass porn), however I do agree that it can clutter the website. Behind the scenes we're currently working on some tweaks to our website which will hopefully solve this problem! Ok - so there is plenty of feedback which agrees with what I have said. Having looked more carefully at your website, I reckon it would take Panda Technical Services (your website creator) about 10 minutes work to add another field to the table which appears when you choose the Additional Information tab. These fields are then used in the Sort By section. Lets see how quickly you choose to make these changes. Link to comment Share on other sites More sharing options...
Creeper Posted February 27, 2018 Share Posted February 27, 2018 I’ve never made it to your shop but hope to when I’m down in London next, welcome to the site. Link to comment Share on other sites More sharing options...
ped Posted February 27, 2018 Share Posted February 27, 2018 1 hour ago, milford59 said: Lets see how quickly you choose to make these changes. Or, more accurately, lets see how long it takes the web company to make the changes. Speaking from experience the simplest jobs can take an age to get fixed and I’m sure The Gallery will do their best! Link to comment Share on other sites More sharing options...
leftybassman392 Posted February 27, 2018 Share Posted February 27, 2018 1 hour ago, ped said: Or, more accurately, lets see how long it takes the web company to make the changes. Speaking from experience the simplest jobs can take an age to get fixed and I’m sure The Gallery will do their best! This would be my take on it. 1 Link to comment Share on other sites More sharing options...
Ltsal Posted March 1, 2018 Share Posted March 1, 2018 In december i bought a used Status Graphite S 3000 and had it shipped to me in germany. Amazing service from the guys at the Gallery. Link to comment Share on other sites More sharing options...
kevin_lindsay Posted March 2, 2018 Share Posted March 2, 2018 (edited) I'e been a customer of The Gallery from when they first opened. I've had 8 custom made Sei Basses built for me by Martin and the team since then, plus loads of bass equipment. They've always gone out of their way to get what I'm looking for. Great guys Anytime in in London, I always try to pop in to say "hello" (with a pack of Jaffa Cakes!). Congratulations on the quarter of a century milestone guys! Kevin. Edited March 2, 2018 by kevin_lindsay 1 Link to comment Share on other sites More sharing options...
NJE Posted March 2, 2018 Share Posted March 2, 2018 Sadly I have never made it to the shop in all the years I have been playing. I’m not a frequent visitor to London but next time I am there I am making a special pilgrimage. I really respect you coming on here and having a presence and opening yourselves up to criticism as well as all of the compliments. Good customer service is as much about resolving issues, as it is providing faultless service from the start, in my opinion. Well done on the Instagram too, lots of lovely basses! Link to comment Share on other sites More sharing options...
louisthebass Posted March 2, 2018 Share Posted March 2, 2018 Welcome to Basschat Have been to the shop a few times over the years - my Epifani cabs were purchased from there in 2007 - my experience of the shop has generally been a good one so can't complain. Great shop, and looking forward to the day when I can walk in and buy a new bass from you. Link to comment Share on other sites More sharing options...
Owen Posted March 2, 2018 Share Posted March 2, 2018 They have flogged me Sei, Epifani, Eden (actually one used by Me'shell herself - it made me extra funky) and lots of other stuff. I like it there. Link to comment Share on other sites More sharing options...
Andy Posted March 2, 2018 Share Posted March 2, 2018 I've only had good experiences at the Gallery. It's an amazing place - just packed with a huge range of basses. They've always been more than happy for me to browse and try as much gear as I like (I've brought one or two over the years but I've spent way more time browsing than buying!) Most recently I was able to try out barefaced cabs in the shop and borrow their demo cabs while I waited for my new ones to arrive. I've always found Charlie and Martin to be really helpful and friendly 1 Link to comment Share on other sites More sharing options...
lucatus Posted March 3, 2018 Share Posted March 3, 2018 Great experiences with them through the years, miles ahead of most shops in London. Agree that on the webpage the Sold items should be separated somehow, makes browsing a bit awkward sometimes. Looking forward to my next visit! Link to comment Share on other sites More sharing options...
Bobthedog Posted March 3, 2018 Share Posted March 3, 2018 Whilst I agree with a separate area for the sold kit (a la Bassdirect), it did take me 9 pages of searching the 5 string basses before the sold ones came up, not really a big issues for me. On the other hand I did no sort and just paged through. Link to comment Share on other sites More sharing options...
Woodinblack Posted March 3, 2018 Share Posted March 3, 2018 (edited) Having just looked now at your website, and speaking as someone who has bought quite a few basses online recently, your price filter could do with a tweak. If you want to filter by price, you have two options: £0-10,000 (containing 228) and £10,000-£20,000 (containing 1, which is sold). So effectively you don't have a price filter! Ahh - now I see that is some kind of automatic thing, depending on what category you have selected. That is odd. Sorry to be fussy, I have spent a lot of time doing websites in my life Edited March 3, 2018 by Woodinblack Link to comment Share on other sites More sharing options...
PatrickJ Posted March 3, 2018 Share Posted March 3, 2018 Hello Charlie and Team, interacting with an active community like Basschat is a great way to generate more loyal customers! It worked with me anyway, I've just placed my first order 1 Link to comment Share on other sites More sharing options...
charic Posted March 4, 2018 Share Posted March 4, 2018 11 hours ago, CygnusX2112 said: Hello Charlie and Team, interacting with an active community like Basschat is a great way to generate more loyal customers! It worked with me anyway, I've just placed my first order Don't keep us guessing! What is it?! Link to comment Share on other sites More sharing options...
lowdown Posted March 4, 2018 Share Posted March 4, 2018 I haven't been there for a while, but it used to be a regular place for me to buy stuff. A long time back, I remember going in there to try an Amp with my Sadowsky. Martin said " That's the highest action I have seen, can I do something with it?" Proper Bass shop, long may it continue. 1 Link to comment Share on other sites More sharing options...
Al Krow Posted March 4, 2018 Share Posted March 4, 2018 @thebassgallery one request from me - I sent an email a while back (boring admin stuff); grateful if you could revert to me on that at some point soon please? PM please if you're not sure which one it was. Cheers Link to comment Share on other sites More sharing options...
thebassgallery Posted March 6, 2018 Author Share Posted March 6, 2018 On 04/03/2018 at 11:25, Al Krow said: @thebassgallery one request from me - I sent an email a while back (boring admin stuff); grateful if you could revert to me on that at some point soon please? PM please if you're not sure which one it was. Cheers What's your email address? I'll check that out now! Link to comment Share on other sites More sharing options...
Al Krow Posted March 6, 2018 Share Posted March 6, 2018 1 hour ago, thebassgallery said: What's your email address? I'll check that out now! Thank you appreciated. I will PM you with details. Link to comment Share on other sites More sharing options...
ianrendall Posted March 6, 2018 Share Posted March 6, 2018 On 02/03/2018 at 06:45, kevin_lindsay said: I'e been a customer of The Gallery from when they first opened. I've had 8 custom made Sei Basses built for me by Martin and the team since then, plus loads of bass equipment. They've always gone out of their way to get what I'm looking for. Great guys Anytime in in London, I always try to pop in to say "hello" (with a pack of Jaffa Cakes!). Congratulations on the quarter of a century milestone guys! Kevin. I do hope your trousers didn’t fall down while you were there! Still laughing at your letter in Bassist magazine regarding Chapman Stick and trouser accident! 😂 Link to comment Share on other sites More sharing options...
project_c Posted March 31, 2018 Share Posted March 31, 2018 Question for @thebassgallery - are you guys open as normal next week (after monday)? I need a bit of work done on a bass, was hoping to drop it off sometime mid-weekish. Link to comment Share on other sites More sharing options...
rodney72a Posted April 1, 2018 Share Posted April 1, 2018 If there is a better bass shop in the country, I'd sure like to know. Have been a customer since 2001. Sold instruments on commission, bought amps, strings, bits and pieces, had lots of setups and repairs done. Always top-notch service from Martin, John, and now Charlie. The best. 2 Link to comment Share on other sites More sharing options...
thebassgallery Posted April 3, 2018 Author Share Posted April 3, 2018 On 31/03/2018 at 20:08, project_c said: Question for @thebassgallery - are you guys open as normal next week (after monday)? I need a bit of work done on a bass, was hoping to drop it off sometime mid-weekish. Hey! Sorry I missed your message, we are indeed open as normal for the rest of the week Link to comment Share on other sites More sharing options...
Twigman Posted April 3, 2018 Share Posted April 3, 2018 I bought my EBMM USA Sterling 4HH from you guys - I'm still in love with it and have had absolutely zero GAS since getting it. 1 Link to comment Share on other sites More sharing options...
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