Oldman Posted March 23, 2018 Share Posted March 23, 2018 Just a note, I ordered a PROELGF22 on-off pedal for my Genzler Magellan 800 10th March, (the way you do). Its an inexpensive piece of kit (cheap even). Paid me £10.99 opted for free delivery and waited. I received the pedal on the 16th March opened the package to find a pedal that was obviously used, covered in dust despite being in a sealed poly bag and badly marked, a return maybe, but not what I ordered. I emailed 'Bob' immediately to complain and attached snaps. Nothing until Saturday 17th , a mail asking me to feedback..... I did, not a good feedback. I got a fairly quick reply on the Monday from Louis, BOB was on holiday... I stated my case and sent more snaps, suggesting that if this happened on a £10.99 order what would happen for a serious piece of kit! Louis said he would check the stock and send me a 'new' pedal.. Apparently there was only one decent pedal from his stock that he would send, we agreed on the replacement. the replacement arrived 21st and was, as Louis stated was pristine, new. This man bent over backwards to give a small change customer satisfaction, I was mightily impressed, in other fields this might have been pushed under the virtual carpet and ignored. WWW.eeesmusic.co.uk Quote Link to comment Share on other sites More sharing options...
gs_triumph Posted March 23, 2018 Share Posted March 23, 2018 Nice when you get that kind of service Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.