ianrendall Posted March 27, 2018 Posted March 27, 2018 (edited) Got myself a new set of D’ads today and the winding seems to be incomplete on the E. What to do? Edited April 1, 2018 by ianrendall Quote
TheGreek Posted March 27, 2018 Posted March 27, 2018 Customer Service at D'Addario is excellent - just get in contact explain the issue and they'll probably send a whole new set. Andy is their Rep here on BC - you can send him a PM. Quote
ianrendall Posted March 27, 2018 Author Posted March 27, 2018 Excellent thank you! I’ll see if I can find Andy 👍 Quote
ianrendall Posted March 27, 2018 Author Posted March 27, 2018 Just now, walbassist said: Rogue medium scale string? My thoughts exactly. @TheGreek which Andy am I looking for? Quote
Dad3353 Posted March 27, 2018 Posted March 27, 2018 7 minutes ago, ianrendall said: My thoughts exactly. @TheGreek which Andy am I looking for? The one that represents D'Addario on the forum..? ... No, seriously, try a PM to D'Addario UK (just type it into the message 'To' box and it'll show up...). Quote
ead Posted March 27, 2018 Posted March 27, 2018 D'Addario have always been great at this. I received a replacement set when I reported a dead string. Quote
Sibob Posted March 27, 2018 Posted March 27, 2018 Yup, looks like a medium or short scale string rather than a faulty one. They’ll hook you up Si Quote
M@23 Posted March 27, 2018 Posted March 27, 2018 (edited) I've got a dead string that just came on a new Sire bass. Believe they're EXL170-5 - same as your set... Have to say, I'm really liking the sound and feel of the rest of the set! Normally the strings I use are a pain to get hold of, so, dud aside, I'm well happy that these are working for me. Edited March 27, 2018 by M@23 Quote
lowregisterhead Posted March 27, 2018 Posted March 27, 2018 They’re great strings, I’ve used them for years. I’m really surprised you’ve got a dead one, but that’s more likely to be because the bass was strung months ago and has been sitting in a shipping container at sea between Indonesia and here, suffering all sorts of extremes of temperature and humidity. One of the main reasons I’ve stuck with the EXLs for over 15 years is their consistency - all that time I’ve never had a dud. In 40 years of playing I’ve been through most brands, and some major makes (naming no names) have truly appalling quality control. 2 Quote
Dood Posted March 27, 2018 Posted March 27, 2018 1 hour ago, lowregisterhead said: They’re great strings, I’ve used them for years. I’m really surprised you’ve got a dead one, but that’s more likely to be because the bass was strung months ago and has been sitting in a shipping container at sea between Indonesia and here, suffering all sorts of extremes of temperature and humidity. One of the main reasons I’ve stuck with the EXLs for over 15 years is their consistency - all that time I’ve never had a dud. In 40 years of playing I’ve been through most brands, and some major makes (naming no names) have truly appalling quality control. @D'Addario UK's customer service is reliably consistent and very, very good just like the products they produce. 1 Quote
lowregisterhead Posted March 27, 2018 Posted March 27, 2018 13 minutes ago, dood said: @D'Addario UK's customer service is reliably consistent and very, very good just like the products they produce. Agreed, and I suppose it's testament to their product quality that I've never had reason to contact their customer service. Nice to know it's just as good! 1 Quote
bartelby Posted March 28, 2018 Posted March 28, 2018 (edited) 12 hours ago, lowregisterhead said: One of the main reasons I’ve stuck with the EXLs for over 15 years is their consistency - all that time I’ve never had a dud. In 40 years of playing I’ve been through most brands, and some major makes (naming no names) have truly appalling quality control. I bought a set of the Sheehan sig Rotosounds last week to put on my Aria Black and Gold. I used to use them all the time with my white SB Elite back in the late 80s/early 90s. The E string was flat and lifeless compared with the other three strings. So I emailed them, the reply was along the lines of: "Yes, heavier gauge strings are prone to that" I'd already pointed out that I'd never had that issue with 110-127 gauge D'Addarios. They're sending a replacement, so we'll see. Edited March 28, 2018 by bartelby 1 Quote
ianrendall Posted March 28, 2018 Author Posted March 28, 2018 I’ve been in touch with ‘the Americans’ and they are sending me a new set. For now, I’ve put a meths-cleaned Elixir back on. Quote
bazzbass Posted March 29, 2018 Posted March 29, 2018 been using these since the 1970s. Never had a problem except two broken strings from the ill-fated copper strings experiment in the 80s. Ever seen copper strings around lately? no, coz it's a STUPID IDEA Quote
ianrendall Posted March 31, 2018 Author Posted March 31, 2018 Have received my new full pack of stringies from D’addario UK. Over the moon with the service. I’m happy to keep using the 80% D’addario/20% meth cleaned Elixir mix for now. Hate to waste 4 perfectly good strings! 1 Quote
Dad3353 Posted March 31, 2018 Posted March 31, 2018 3 hours ago, ianrendall said: ...Over the moon with the service... Maybe add 'Solved..!' to the title of this topic..? 1 Quote
ianrendall Posted March 31, 2018 Author Posted March 31, 2018 54 minutes ago, Dad3353 said: Maybe add 'Solved..!' to the title of this topic..? How does one do that on mobile? Quote
Dad3353 Posted March 31, 2018 Posted March 31, 2018 34 minutes ago, ianrendall said: How does one do that on mobile? No idea (I'm old...), but try editing the first post in the topic, and see if that gives any clues..? 1 Quote
Grangur Posted April 1, 2018 Posted April 1, 2018 7 hours ago, ianrendall said: How does one do that on mobile? Edit your first post in the thread and the title is editable as well. Quote
Painy Posted April 1, 2018 Posted April 1, 2018 (edited) I've been inspired by this thread to send our friendly local D'Addario representative a message regarding a faulty guitar cable (lifetime guarantee but bought new off eBay so got no receipt). I hope the poor chap isn't inundated after this. Edited April 3, 2018 by Painy Quote
ianrendall Posted April 1, 2018 Author Posted April 1, 2018 8 hours ago, Painy said: I've been inspired by this thread to send our friendly local D'Addario representative a message regarding a faulty guitar cable (lifetime guarantee but bought new off eBay so got no receipt). I hope the poor cheap isn't inundated after this. I’m not sure how active he is at the moment. I sent him a PM regarding my issue a number of days ago and he hasn’t picked it up yet. I approached D’addario USA on Twitter who must have forwarded my issue to the UK branch as that’s where my new strings came from. 1 Quote
Painy Posted April 2, 2018 Posted April 2, 2018 1 hour ago, ianrendall said: I’m not sure how active he is at the moment. I sent him a PM regarding my issue a number of days ago and he hasn’t picked it up yet. I approached D’addario USA on Twitter who must have forwarded my issue to the UK branch as that’s where my new strings came from. Yeah, my message is unread at the moment but I'd put it down to the bank holiday weekend. I've now sent the same message to D'Addario UK on facebook so hopefully it'll get through one way or the other. Quote
Painy Posted April 3, 2018 Posted April 3, 2018 Just to update my contribution to this thread. Replacement cable is winging its way to me in the post now that the bank holiday weekend is over. Great customer service again! Thanks @D'Addario UK 3 Quote
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