Stringbusters

[GM10]

Update - managed to get through on the 01271 number after a few attempts this morning. Offered me strings from a six string set although there would be no packaging. I've declined the offer and asked for a refund. I'll let you know the outcome

[chrismuzz]

Good call GM. It's a shame as they used to offer really good service, and were the only place I'd order from. I didn't actually realise they'd changed hands at the time but knowing that, and that problems are still ongoing, I'd never use or recommend them again.

[GM10]

Pleased to say that I've had a refund from Stringbusters

[LegateNaarifin]

Gosh darn, I placed an order with them a couple of weeks (!) ago and I'm sure you can guess whether I've received it yet. Wish I'd seen this thread first  Although interestingly I sent them an email 2 days ago and got a reply the next day, the guy claims he "remembers the order" and that he would have expected the strings to have arrived by now (perhaps if I'd order from a different site, they would have!). He's mentioned replacements if the order doesn't arrive soon, I'll keep you all posted

[Rubbersoul]

Bugger. Placed a £20 order with them 3 weeks ago and I’ve seen / heard nothing. I’ve emailed them and tried phoning , to no avail. Did not know they had gone so downhill. Think I’ll have to raise a PayPal dispute. 

[bassist_lewis]

I placed an order back in January and the same story as those above: they money left my Paypal account and when it didn't arrive I got no response when I enquired as to why. I read murmurings on the interweb that they had gone into administration but nothing concrete. in the end I raised Paypal dispute and got my money back in a couple of weeks.

[Chris2112]

I haven't shopped there in ages. A shame that they seem to have completely lost it. 

I now get my strings from Bass Direct, because they stock the DR DDT strings I really like. Their service is good enough, though a confirmation email would be nice. You hear nothing from them and then a package with a rather scrappy printed invoice comes through the door! Still, as long as they keep doing DDT's in .40 I'll be happy. 

[fretmeister]

I get mine from Amazon mainly.

i always used to use String Busters But I wouldn’t risk them now 

[spongebob]

Strings Direct, Amazon, any decent online retailer. 

Shame, but used to use SB all the time....not any more. 

[bassjim]

Had a bad time with them a few years ago, posted about it here and found a lot of us had the same bad experience. Since then any thing to do with them thats reported here is mostly bad news.  I'm long over the  perhaps its a bad month or maybe such and such at SB is having personal problems angle and have simply stopped thinking of them as a viable trader.  

 

[goingdownslow]

Stringbusters have been the only place I could get LaBella short scale 40-100s although nearly always out of stock, unless anyone knows of another supplier.

[Rubbersoul]

Update: I raised a PayPal dispute and suddenly, still with no communication of any kind, my order arrived today. Obviously the dispute was the impetus needed to get them shifted. I doubt I'll use them again though. Shame.

[witterth]

Thanks for heads up guys, still waiting for a reply...looks unlikely now

[Count Bassy]

On 10/06/2018 at 19:22, spongebob said:

Strings Direct, Amazon, any decent online retailer. 

Shame, but used to use SB all the time....not any more. 

I refuse to use amazon for anything these days due to the appalling way they treat their employees.

[TrevorR]

Zombie thread resurrection... ordering some strings (don’t panic, from Strings Direct) and thought... I wonder how Stringbusters is getting on after all the shenanigans a year or so ago. Like many others here I was a regular user and satisfied customer for many years - until the downhill slide. Logged onto the site URL and just found a placeholder page which is trying (and failing) to look like an ongoing guitar blog. Pretty final looking for now...