GM10 Posted March 27, 2018 Share Posted March 27, 2018 Anyone have any up-to-date info on Stringbusters? Think I may have been a plank in spending £40 with them without checking out recent reviews. Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted March 27, 2018 Share Posted March 27, 2018 What recent reviews? Quote Link to comment Share on other sites More sharing options...
stewblack Posted March 28, 2018 Share Posted March 28, 2018 Not used them for a while but they used to be excellent. What's happened? Quote Link to comment Share on other sites More sharing options...
ead Posted March 28, 2018 Share Posted March 28, 2018 Wasn't there some pretty grim customer service issues and a takeover? I tend to favour Strings Direct atm. Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 19 hours ago, EssentialTension said: What recent reviews? https://www.sitejabber.com/reviews/stringbusters.com https://www.yell.com/biz/stringbusters-ltd-barnstaple-3447185/ Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 5 hours ago, stewblack said: Not used them for a while but they used to be excellent. What's happened? Ordered a set of DR fatbeams 8 days ago. initial correspondence to acknowledge the order and nothing since. Have called lots and also emailed with no response. Read the feedback above for similar experiences in recent months. The website is still running and taking people's money. I would certainly avoid. 1 Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 4 hours ago, ead said: Wasn't there some pretty grim customer service issues and a takeover? I tend to favour Strings Direct atm. Yes it's all in the reviews above. I've used Strinbusters on a number of occasions with no issues. Unfortunately for me I didn't check any recent reviews. I have to wait a total of 15 days before my bank contacts them on my behalf. Unfortunately I'm not holding my breath as they don't seem to be responding to anyone. Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted March 28, 2018 Share Posted March 28, 2018 Doesn't appear good. Quote Link to comment Share on other sites More sharing options...
ped Posted March 28, 2018 Share Posted March 28, 2018 Cor blimey. What a shame - they used to be superb. Sorry to hear of your troubles - perhaps it's worth us announcing this to everyone incase anyone else gets caught. 1 Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 https://www.complaintsboard.com/complaints/stringbusters-bad-site-c818248.html Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted March 28, 2018 Share Posted March 28, 2018 11 minutes ago, GM10 said: https://www.sitejabber.com/reviews/stringbusters.com https://www.yell.com/biz/stringbusters-ltd-barnstaple-3447185/ Some of those critical reviews have dates years ago. One as early as 2013. Many from 2017. Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 2 minutes ago, ped said: Cor blimey. What a shame - they used to be superb. Sorry to hear of your troubles - perhaps it's worth us announcing this to everyone incase anyone else gets caught. I think so Ped, would it be admin that get the massage out to all? The number on the website changed yesterday but still nobody answering. Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 Just now, EssentialTension said: Some of those critical reviews have dates years ago. One as early as 2013. Many from 2017. Most negative comments start in May 2017 Quote Link to comment Share on other sites More sharing options...
ped Posted March 28, 2018 Share Posted March 28, 2018 3 minutes ago, GM10 said: I think so Ped, would it be admin that get the massage out to all? The number on the website changed yesterday but still nobody answering. Indeed - I'll do a sticky note for everyone - we're just having an issue with a software update at the moment but when sorted I'll put up a note right away. 2 Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 (edited) 9 minutes ago, ped said: Indeed - I'll do a sticky note for everyone - we're just having an issue with a software update at the moment but when sorted I'll put up a note right away. Thanks Ped. I don't want to bad mouth any organisation that may be having some short term issues, i think this is something different. Contact details on the website today is: Phone : 01271 344581 Email [email protected] Edited March 28, 2018 by GM10 Quote Link to comment Share on other sites More sharing options...
ped Posted March 28, 2018 Share Posted March 28, 2018 I'll try and get through to them before issuing a warning, thanks Quote Link to comment Share on other sites More sharing options...
Sibob Posted March 28, 2018 Share Posted March 28, 2018 This is on their site now: "Important Notice! Please note that we have ongoing technical issues with our main inbound telephone line, so we advise contacting us via our second landline for the moment on 01271 344581." Not sure if it was there when you guys contacted? Thought it worth mentioning. Si Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 55 minutes ago, Sibob said: This is on their site now: "Important Notice! Please note that we have ongoing technical issues with our main inbound telephone line, so we advise contacting us via our second landline for the moment on 01271 344581." Not sure if it was there when you guys contacted? Thought it worth mentioning. Si Tried this number and previous number numerous times. FB page hasn't been active for sometime either. Nobody else brought from them recently?? Quote Link to comment Share on other sites More sharing options...
GM10 Posted March 28, 2018 Author Share Posted March 28, 2018 1 hour ago, ped said: I'll try and get through to them before issuing a warning, thanks Thanks Ped Quote Link to comment Share on other sites More sharing options...
Brook_fan Posted March 28, 2018 Share Posted March 28, 2018 Yeh, lots of poor reviews on other forums I am a member of, including acousticsoundboard and mandolin cafe. All of them cite poor communication, stuff not being in stock when they said etc Robbie Quote Link to comment Share on other sites More sharing options...
lurksalot Posted March 28, 2018 Share Posted March 28, 2018 There is a topic in here on this very subject from last year or the year before , my phone search doesn't see it, but it is along the same lines , I bought something that was 'in stock' but patently wasn't . I got it after a couple of weeks , but I guess that is the current business model Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted March 28, 2018 Share Posted March 28, 2018 2 minutes ago, lurksalot said: There is a topic in here on this very subject from last year or the year before , my phone search doesn't see it, but it is along the same lines , I bought something that was 'in stock' but patently wasn't . I got it after a couple of weeks , but I guess that is the current business model 1 Quote Link to comment Share on other sites More sharing options...
Linus27 Posted March 28, 2018 Share Posted March 28, 2018 I ordered a set of strings from them about a month a go. Got the email acknowledgment and then the dispatched email a day later but then nothing. Waiting just over a week and then emailed but no reply. The next day the strings turned up. I also ordered the month prior to that and the strings turned up within a few days. Quote Link to comment Share on other sites More sharing options...
ambient Posted March 28, 2018 Share Posted March 28, 2018 Isn't it fraud if they're taking money for stuff that they either don't have or don't send? I'd be inclined to contact trading standards or possibly your local CAB. Quote Link to comment Share on other sites More sharing options...
chrismuzz Posted March 28, 2018 Share Posted March 28, 2018 I had trouble with them last year after placing a £200 order which was never fulfilled. They ignored phonecalls, voicemails, emails and facebook messages, and only tried to contact me after a couple of weeks and a successful PayPal dispute. They phoned to offer an excuse and I told them I didn't want to know and hung up. flip those guys! 1 Quote Link to comment Share on other sites More sharing options...
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